Software Manager
Resume:
DARRELL DAY
**** ***** **** ***** • St. Charles, Missouri 63304
636-***-**** • *********@*****.***
SUMMARY OF QUALIFICATIONS
SUPPORT ANALYST with solutions-focused, team oriented, broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations. Proven ability to successfully analyze an organization’s critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. Administering a broad understanding of computer hardware and software, including installation, configuration, and management and troubleshooting. Adapting to new technologies for hardware/software.
TECHNICAL SKILLS
Novell
Active Directory
Lotus Notes
Ghost
VNC
Compaq
Ethernet
IDE/EIDE/SCSI/PCI/EPCI (Hard Drives)
Windows 3X/9X/NT/2000/XP/7
Microsoft Office Suite
McAfee Anti Virus
Norton Anti Virus
CA
Dell
Sound Cards
Remotely Anywhere
NetMeeting
PC Anywhere
Remote Desktop
IBM
HP
Tape Backup Drives
Video Adapters
PROFESSIONAL EXPERIENCE
UNIVERSITY OF PHOENIX. - ST. LOUIS, MISSOURI 2011-2011
Senior Deskside Support Analyst (On site UNIVERSITY OF PHOENIX ST. LOUIS)
Refresh desktop project. Updating systems with new windows XP image and insuring customers could run applications and access e-mail and setting up printers
INSIGHT INC. - ST. LOUIS, MISSOURI 2001 - 2011
Senior Deskside Support Analyst (On site)
Managed a broad range of installation, upgrade, roll-out and troubleshooting projects for desktop, laptop and network.
Applications - Novell, Active Directory, Lotus Notes, Ghost, VNC, Remote Desktop, NetMeeting, Remotely Anywhere, PC Anywhere, CA , Norton Anti Virus, McAfee Anti Virus, Microsoft Office Suite, and others.
OS/Platforms - Windows 3x/9x/NT/2000/XP/7
Hardware – IBM, Compaq, Dell, HP, Ethernet, Sound Cards, IDE/EIDE/SCSI/PCI/EPCI Hard Drive, Tape Backup Drives, and other peripherals.
• Help Desk – End User relationships including effective communication; skilled proactive identification and resolution of critical systems and network issues.
• Managed help desk trouble tickets, logging, tracking and resolving problems.
• Setup and handled troubleshooting for desktop, laptop and routers for wireless communication.
• Operated in a wide range of platforms and environments.
• Provided system administration functions of passwords
• Administrated desktops, laptops and printers.
GE CAPITAL ITS – ST. LOUIS, MISSOURI 1984 - 2001
(Previously Forsythe Computing)
Senior Deskside Support Analyst
• Installed and repaired computer hardware and software.
• Troubleshot for desktop and network hardware/software.
• Maintained Windows 95/98, Novell, NT, and Microsoft Office Suite
• Service Manager of satellite computer store.
• Updated software to current operating standards.
• Project Management for implementing Y2K upgrades as well as other hardware/software systems including cash register to mainframe links.
• Maintained Help Desk – End User relationships including system setup and troubleshooting.
• Coordinated and maintained vendor relationships such as Pier One Imports, Bombay Company, and Medicine Shoppe International
MILITARY EXPERIENCE
UNITED STATES AIR FORCE - ALTUS, OKLAHOMA
Computer Technician SAC
• Installed, maintained, repaired, and tested electronic computer and switching systems, including transmission processing and display equipment.
• Maintained inspection and maintenance records.
• Supervised electronic computer and switching systems repair personnel.
• Wrote diagnostic test routines to locate operating failures.
• Interpreted technical orders, wiring diagrams, and schematic plans.
• Mastered basic computer programming techniques.
CERTIFICATIONS - TRAINING
• Compaq Server
• IBM Certification
• Dell Certification
• HP Printer Certification
• HP Star Server Certification
• Lenovo Laptop Certification
• Compaq Certification
• Apple Certification
• Epson Certification
• A+ Certification
• Okidata Printer Certification
• Lenovo Desktop Certification
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