Customer Service Sales

MARY R. ZAROKA

**** ******** ****

Columbus, OH *3232

614-***-**** ********@*****.***

PROCESS ADMINISTRATOR

Results and detailed oriented with great customer service skills. Enjoys fast paced environment, highly dependable, adaptable to change, and with ability to lead team members. Excellent time management and interpersonal / communication skills. Areas of expertise:

Title Company experience Filing Reports and Documentation

Request and schedule Loan Closings Schedule appointments for Notaries

Microsoft Excel, Word, IBM Systems 36(Equivalent to AS/400) for inventory tracking.

ACCOMPLISHMENTS

• Used time management skills to schedule work to create error-free environment

• Created insurance forms in Microsoft Word as guidelines to enable timely claims

• Created Microsoft Excel macros to process claims more efficiently

• Demonstrated flexibility in emergencies – if parts were needed, ordered airline tickets and

delivery service as a priority. Once shipped, planned workload to get maximum productivity

resulting in excellent customer service and minimal downtime

• Utilized MRP/JIT and negotiation skills to reduce costs by $10K

PROFESSIONAL EXPERIENCE

HUNTINGTON NATIONAL BANK, Columbus, OH 2012

Loan Processor Adecco temporaries

• Requested and scheduled loan closings, contacting notaries MLO’s and loan closers.

• Printed loan documentation and followed up to ensure each loan was completed within time schedules implemented by Huntington bank.

• Created and filed refinance loans and home purchase files.

WELLPOINT/ANTHEM INSURANCE, Columbus, OH 2003 – 2010

Claims Processor

• Researched claims by analyzing, evaluating and determining the precise method to process.

• Managed and thrived in a work environment where attention to detail was essential.

• Provided excellent customer service by consistently meeting departmental goals.

• Developed Microsoft Excel spreadsheets to track the amount of claims processed daily.

MARY R. ZAROKA

614-***-**** Page 2

JP MORGAN CHASE, Columbus, OH 2003

Account Reconciliation

• Confirmed submissions of daily bank account updates to ensure items were cleared with correct service levels using Microsoft Excel Reporting.

• Committed to continually determining appropriate resolutions of questions and discrepancies.

CHECKFREE CORPORATION, Dublin, OH 1999 – 2002

Accounts Clerk

• Modified names and addresses on accounts to ascertain accuracy for a bill pay service.

• Reviewed documents for specific authorizations and verified validity.

FRIGIDAIRE, Dublin, OH 1995 – 1999

Part Sales/Home Products

• Implemented exceptional analytic and communication skills to provide excellent customer service.

• Responsible for troubleshooting discrepancies due to pricing between accounts receivable and sales team.

• Experienced in using Microsoft Excel to reconcile and deposit cash for the Service Contracts department.

RECENT EXPERIENCE

VOLUNTEER, JEWISH FAMILY SERVICES 2010 – 2011

Clerical Assistant

• Filing, Copying and follow up with clients.

• Excel 2007, Level 1 class from Eastland-Fairfield Career & Technical Schools.

EDUCATION/TRAINING

B.S. Business Administration, OHIO STATE UNIVERSITY, Columbus, OH

Excel 2007, Level 1 class from Eastland-Fairfield Career

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