Sales Customer Service
Resume:
Larry D. Spears
***** ********* **. ***** **. ***21
PH: 512-***-**** E-mail: ***********@*****.***
Operations / Business Development / Sales Management
I am a strategic-minded Professional with a successful track record of cultivating customer relationships, driving revenue growth and delivering new business opportunities and sales goals. Natural leader that builds cohesive teams and fosters collaborative efforts, providing the motivation and drive to excellence. Outstanding communication, negotiation and interpersonal skills with a reputation for forming business relationships at all levels. Strong critical thinking, problem solving, and time management skills with proven success at handling multiple responsibilities in high pressure environments. Possess impeccable professionalism, integrity and work ethic.
Core Competencies
● Staff Development ● Sales Coaching/Motivation ● Revenue Generation
● Effective Communication ● Full P&L ● Contract Negotiating
● Leadership Skills ● Time Management ● Problem Solving
PROFESSIONAL EXPERIENCE
360Partners LP
Sales Director– Austin, TX 9/2011 to Present
• Responsible for directing all sales staff, including hiring, training, mentoring and coaching.
• Lead Out Bound call campaign to increase Business to Business opportunities.
• Cultivating relationships with vendors to help cultivate new business deals
AIR PURIFIERS AMERICA/ALEN CORP
Sales Manager/Dealer Manager– Austin, TX 5/2010 -9/2011
• Manage In Bound/Out Bound Sales Team and Customer Service Team.
• Responsible for directing all sales staff, including hiring, training, mentoring and coaching.
• Maintain and develop staff.
• Lead Out Bound call campaign to increase Business to Business opportunities.
• Manage On-line and Brick & Mortar Dealers
Accomplishments:
• Increased Phone revenue from 27% of total revenue to 42% of total revenue
• Added over 30 new Brick & Mortar Dealers
MOBILE MINI, Inc., 4/2003 - 5/2010
Branch Manager – Austin, TX and Tulsa OK
• Complete P&L responsibility for the Branch. Responsible for meeting budgeted profitability (EBITDA).
• Responsible for directing sales and administrative staff, including hiring, training, mentoring and coaching.
• Maintaining all safety, company policies and implementation of said policies.
• Cultivating relationships with vendors to help cultivate new business deals.
• Maintaining efficient flow processes in the yard and with drivers.
• Manage a staff of over 25 employees: Sales Reps, Drivers, Yard and Admin. Personnel.
Accomplishments:
• Recognized as the Best Large Branch of the Year in 2008
• Achieved the highest closed percentage in 2007 and 2008 among all recorded calls.
• 2007 and 2009 Transportation Safety Excellence Award.
• No D.O. T. accidents, no loss of time safety incidents
Sales Manager – Rialto, CA – 8/2005 – 10/2006
• Responsible for directing all sales staff, including hiring, training, mentoring and coaching.
• Maintain and develop a staff of over 40 Inside sales reps and 4 Outside sales rep to cover the L.A. and Inland Empire area.
• Cultivating relationships with customers to help cultivate new business deals.
Accomplishments:
• Developed a 2 year plan with Nationwide Home Builder DR Horton to supply Sales and Construction Offices to optimize quality of service and value pricing.
• Part of a small team to develop and implement Live Chat and Talk. An internet interactive chat site on the MMI Web site.
• Along with Contact Point, developed many Sales and Coaching techniques used by all MMI management today.
Branch Manager – Tucson, AZ and Nashville TN– 2/2004 -8/2005
• Complete P&L responsibility for the Branch. Responsible for meeting budgeted profitability (EBITDA).
• Responsible for directing sales and administrative staff, including hiring, training, mentoring and coaching.
• Maintaining all safety, company policies and implementation of said policies.
• Cultivating relationships with vendors to help cultivate new business deals.
• Maintaining efficient flow processes in the yard and with drivers.
• Manage a staff of over 20 employees: Sales Reps, Drivers, Yard and Admin. Personnel.
Accomplishments:
• Developed Cracker Barrel Country Stores, as a Preferred Account to include national pricing and service schedule resulting in an additional half million dollars of revenue in 2004.
• Achieved a 29% revenue increase in 2004 as a 1st year Branch Manager at Mobile Mini Inc. The highest in the Central Division.
• Finished the 1st year as a MMI Sales Rep with a National Ranking of 52nd out of 392.
Sales Representative – Tucson, AZ – 4/2003 -2/2004
• Outstanding selling skills with a proven ability to develop new business exceeding sales and revenue goals.
• Demonstrated skilled interpersonal relations on the telephone, through email and face-to-face.
• Specialized in the area of customer service and problem solving, promotion planning, cold calling and lead follow up in the construction and retail industries.
• Experience providing outstanding customer service necessary to capture repeat and referral business.
• Finished the 1st year as a MMI Sales Rep with a National Ranking of 52nd out of 392.
SPARKLETTS BOTTLED WATER, Tucson, AZ 10/2001 – 4/2003
Route Sales Representative / Corporate Solicitor
• Develop new business and maintain existing accounts to always exceed revenue goals.
• Demonstrated skilled interpersonal relations on the telephone, through email and face-to-face.
• Specialized in the area of customer service and problem solving, promotion planning, cold calling and lead follow up in the construction and retail industries.
• Experience providing outstanding customer service necessary to capture repeat and referral business.
PROFESSIONAL DEVELOPMENT
• Certified Predictive Index Analyst – An assessment tool to help manager identify the motivations and drives of their staff. This insight provides managers with invaluable information for improved retention, coaching, leadership development and talent management.
• DISC Personality Trainer – DISC will identify natural personality styles and adaptive personality styles to understand the differences between these blends and make it possible to communicate with less troubleshooting.
• Sandler Sales &Management Training – Completed Foundation and Presidents Club Programs in both Sales and Management at Market Sense in Austin Texas.
• Liveperson - Live Chat – Voice and Live Chat Training/Coaching
• NPS – Net Promoters Score Training
• Motorola Handheld GPS/Tracking Device Training
• Cognos Report Writing Workshop
EDUCATION
Johnson Community College, Kansas City, Kansas. 1982 – 1983
Oklahoma State University. Stillwater, Oklahoma. 1983 – 1984
ACTIVITIES
• Avid Dirt Bike & Mountain Bike rider.
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