Customer Service Professional
Resume:
Marc Samuels
Chatham, *****, Virginia, US
Mobile Phone:
Secondary Phone: 434-***-****
E-mail: *************@*****.***
OBJECTIVE
I would like to utilize my skills and knowledge of Customer Service to help a company grow.
WORK EXPERIENCE
Customer Service Representative
June 2009 - present
Startek | Collinsville,virginia
Telecommunications Services
Inbound call center. Answering customer calls to place orders, assist with billing questions, applying credits when needed, use of calculator, assited with technical support for the wireless service while using windows based computer.
Was promoted in April 2010-present to floor support help desk assisting agents with quest regarding billing,technical support, escalated customer support. Also had to navigate through several in house sites and programs.
Handling escalated customers. Navigating though computer and sites,
Customer Service Rep
October 2008 - June 2009
GSI COMMERCE | Martinsville, VA
Retail
Answering inbound calls from customers for 37 different companies. processing orders, researching orders, assisting with questions from the customer regarding product info. Was part of a 1st place team in a contest held by the company.
Was part of a 1st place team in a contest held by the company. Our team received a formal dinner at a country club and was also awarded recognition there also
Assisting customers and making sure they were happy and satisfied when they disconnected the call
Manager
March 2006 - August 2007
Liberty Towing | DeBary, FL
Dispatching service calls.Employee payroll.Handling customer complaints.Negotiating for new accounts.
Lead Test Call Operator
October 2002 - March 2006
Applied Concepts | Lake Mary, FL
Training new employees to make test calls,help with the interview process,make test calls.make sure appointments are being completed
Manager
April 1992 - November 2000
NBI Food Services | North Plainfield, NJ
Was in charge of hiring new employees,overseeing their training,managing the day to day operations:profit and loss,waste control,labor control,scheduling,counting cash drawers making deposits,delegating tasks to employees who wanted to take on other duties holding them responsible but holding myself accountable at all times.Attending management classes.Handling customer complaints.Reprimand employees when needed.
EDUCATION
Some College Coursework Completed,
September 1987 - June 1991
John F Kennedy Memorial High School
worked on college prep courses.Was also involved in athletics
SKILLS
Fast learner
Easy going
Use of calculator
Use of computer
Customer Satisfaction
LANGUAGES
Spanish Beginner
HONORS & AWARDS
Was awarded a certificate and trophy for having completed 7 out of 7 perfect customer surveys. have received and have numerous written compliments from customers.
Also, I was part of a team that finished first place in 2 different call centers. GSI and STARTEK. Received award at a banquet at the end of the year while working at GSI. Received in house recognition from STARTEK.
INTERESTS
SPORTS, SPENDING TIME WITH MY FAMILY
REFERENCES
David Buricelli
Personal
Joe Macon
Manager, Applied Concepts
******@****************.***
Professional
Cheryl Sandlin
Dental Hygienist
Personal
Thomas Rigney
self employed, Piedmont acoustic and construction
Personal
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