Customer Service, Receptionist

Michelina Kovarnik

**** * ******** **

Camp Hill, Pa. 17011

Home: 717-***-**** Cell: 717-***-**** Email Address: *****************@*****.***

Objective:

Obtain a position in a company that provides challenges with advancement potential. I’m a gifted customer service representative with huge experience in performing office support duties which involved providing information to the public, receiving payments, shift leader, addressing customer complaints, and performing other duties as required. I enjoy learning new skills, challenges, and look for a long-term commitment to my position.

Employment History:

Bath Fitter Inc.

542 Industrial Road

Lewisberry, PA 17339

Phone #: 1-800-***-**** Dates: 10/09 - 1/10

Manager: Jerry Webb

Title: Customer Service Representative

Job Description: Customer Service representative, make outbound calls to potential customers.

Walt Disney's Coronado Springs Resort

1000 West Buena Vista Drive

Lake Buena Vista, FL 32830

Phone #: 407-***-**** Dates: 04/07 - 05/09

Title: Customer Service Representative

Job Description: Hotel guest services for the Coronado Springs Resort, front desk customer service, shift leader, and resolve customer related issues. Coordinate guest services for various on-site amenities and theme park activities.

Navarro and Wright Consulting Engineers

151 Reno Ave

New Cumberland, PA 17070‎

Phone #: 717-***-**** Dates: 12/05 - 01/06

Title: Administrative & Receptionist

Job Description: Provided administrative and receptionist support on a temporary basis for a full service civil engineering firm. Assist with project filing and document preparation.

Michelina Kovarnik

1020 W Foxcroft Dr

Camp Hill, Pa. 17011

Home: 717-***-**** Cell: 717-***-**** Email Address: *****************@*****.***

(Part time employment periods from 2001 to 2004, while in School below.)

Texas Roadhouse

3529 Union Deposit Rd

Harrisburg, PA 17111

Phone #: 717-***-****

Job Description: Customer service and sales, money handling, food preparation.

Arby's Restaurant

32 S. 32nd Street

Camp Hill, PA 17011

Phone #: 717-***-**** Dates: 03/03 - 10/03

Job Description: Cashier, drive thru and clean dishes/lobby.

Panera Bread Company

1500 Camp Hill Mall

Camp Hill, PA 17011

Phone #: 717-***-**** Dates: 12/01 - 09/02

Job Description: Cashier, customer service and sales, lobby cleaning, and baking Baggett’s.

Education:

2000-2004 Cedar Cliff High Schools Camp Hill, PA

High school education curriculum

2004-2005 Harrisburg Area Community College Harrisburg, PA

General undergraduate studies

Additional Skills And Assets:

Skills: PC Computer Skills, Outlook, Word, Excel, Complaint Handling & Resolution, Order Fulfillment, Customer Satisfaction Enhancement, Customer Service Representative, Administrative & Receptionist.

Assets: Intelligent, creative, easy to train, sense of humor, decision maker, noted for unique new solutions.

References:

Nancy Thomas Florida 407-***-**** (Disney)

Luis Rhode Florida 407-***-**** (Disney)

William Sweigert Jonestown, Pa. 717-***-**** (Boscov’s)

Sherri Davis Frystown, Pa. 717-***-**** (T-Mobile)

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