Customer Service Sales
Resume:
Veronica Y. Hernandez
New Carrollton, MD. 20784
Tel: 202-***-****
E-mail: ********.************@*****.***
EDUCATION AND TRAINING:
Miami International University of Art & Design, Miami, FL Fall 2011
Bachelor of Fine Arts in Interior Design
Calico Corners, Arlington, VA August 2008
Certificate of completion Level One Associate Training
WORK EXPERIENCE:
Receptionist 2012-2012
Thomasville Furniture, Miami, FL
Greet all guests upon entering the store in a timely, professional manner and provide assistance as requested.
Answer the phone (within three rings) and redirect calls as appropriate.
Retrieve and forward messages from answering system every morning and activate message system at close of business.
Maintain Designer Performance System (DPS) entering all necessary data.
Maintain home call logbook for Design Consultants.
Maintain the customer pick-up file log.
Keep accurate attendance records of all store employees.
Assist in general administrative and clerical duties required for daily functioning of business such as processing GE Credit applications, reviewing orders for accuracy, and helping with inventories and cycle counts.
Willingly perform any other duties as required.
Business Office Associate 2010-2011
Roomstore Furniture, Lanham, MD
Answered phone calls by directing customers to the right department
Handled customer complaints or concerns in a timely manner
Placed furniture orders with manufacturer and operated cash register
Performed office filing and securing new accounts
Maintained and updated confidential client files
Checked status on furniture orders
Managed incoming and outgoing mail
Provided problem solving solutions
Prepared sales reports for management and generate repeat business through successful client follow-up
Sales Consultant
Roomstore Furniture, Lanham, MD
Greeted walk-in customers with a smile and orientate them regarding the store layout and available furniture choices
Provided detailed information regarding our merchandise, including pricing and delivery information
Highly attentive to customers’ needs, ensured that all their questions and concerns are answered and referred them to the Customer Service department to explore financing options
Collaborated efficiently with the customer service representatives and fellow associates to ensure that all sales and service objectives are met
Assisted with customer service by answering customer telephone inquiries
Assisted in the scheduling of client appointments and related to an increase of new and long term customer relationships
SKILLS:
Computer Training
Microsoft Word, Excel, PowerPoint, Outlook, Adobe Photoshop and Illustrator
Languages
Bilingual in Spanish
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