Customer Service Representative
Resume:
Tonia M. Walters
Lawrenceville, Ga. 30046
*.*.******@*****.***
Objective:
To obtain a growth potential within a company that will allow my, skills to benefit my employer.
Experience:
Customer Service/ Outbound Calling
04/12- Current American Kidney Services
Establish a friendship with current & new customers. Encourage them to donate clothing and/ or household items, for those less fortunate.
Quality Control Associate
04/06- 03/08 Hagemeyer
Inspected customers orders. Customer service provided with every packed and sealed box. Questionable items were looked up by product and SKU #.
Inquired Six Sigma into work schedule. Computer programs used PKMS and Cambar.
Participated in training new employees and helped others when needed.
Package Sorter
08/02- 06-06 United Parcel Service
Speed and memorization of numbers and colors. Special attention to priority mail.
Interacted with co-workers and supervisors. Processed incoming and outgoing mail. Promoted a positive team atmosphere.
Mail Processor
04/97- 09/01 Global Research Distribution
Sorted by employee names, and company addresses. Accuracy and speed was emphasized. Weighted, metered, processed, packed and shipped mail.
Reports were done daily. Used Pitney Bowes metering machines with and without postage. Maintained clean and safe work space was a MUST.
Education:
Everest University, Tampa, Fl. 09/08- 01/12
Bachelors in Science Degree, in Business Management.
Brown Mackie College Atlanta, Ga. 01/04- 10/05
Associates Degree, in Business Management.
Won 1st place for outstanding poem in 2005.
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