Customer Service Management

ANDY WRAY

** ****** ******, ********, *** Jersey 07008

646-***-****

*********@*******.***

CAREER OBJECTIVE

Seeking a challenging internship in the field of Finance where my experience and education may be professionally utilized while allowing growth.

SUMMARY OF QUALIFICATIONS

• Developed extensive customer service and training

• Extensive analytical and technological skills

• Troubleshooting, design and maintenance of electronic devices

EDUCATION

Montclair State University, Montclair, NJ

MBA: Business Administration; Concentration in Finance

Expected Graduation: January 2013

Cumulative GPA: 3.64

Relevant Coursework

• Financial Accounting • Corporate Financial Management

• Investment Portfolio and Security Analysis • Aggregate Economics

• Managerial Accounting • Corporations and International Financial markets

City College of New York, New York, New York

BA: Business Administration and Management, July 2007

Study Abroad – Universidad Internacional de las Américas, Costa Rica 1994-1996

(Electromechanical Engineering)

EXPERIENCE

Senior Software Programmer – SimplexGrinnell– New York, NY Jan 2000– Present

• Startup Programming and troubleshooting of fire alarm systems

• Generate positive results by focusing on customer service, and employee development

• Management of projects and sub-contractors supervising

• Prepare daily and weekly reports based and achieved and projected goals

Fire Alarm Technician – Multiplex Electrical Services – New York, NY Dec 1998 – Jan 2000

• Installing, Maintaining, testing, and troubleshooting of fire alarm systems

• Repair of defective boards and design of test fixtures

• Management of new installed projects and general contracting duties

ADDITIONAL SKILLS

• Fluent in Spanish

• Basic conversational French with intermediate reading

• Microsoft Office – Word, Excel, PowerPoint, Access

• Familiar with C++ and assembly language

• Nicet Level 2 certified

• A+ certified

AFFILIATIONS

• National Black MBA Association Sept 2009- Present

• CFA Level 1 Candidate June 2012

Contact this candidate