Customer Service Accounting

ZOYA ZHIVOTOVSKAYA

PO BOX *** *** BROOKLYN NY *1224

**** ***** ****** # *** ******** NY 11235

• *******@*****.*** 1-917-***-****

PO BOX 240 432, BROOKLYN NY 11224

Objective

• Exceptionally strong interpersonal communication and human relations skills.

• Excellent research, analytical, organizing, coordinating and problem-solving capabilities.

• Proficient in the use of automated database systems and PCs, including Excel, MS Word, Quick Books, PowerPoint, Access, FMS, Outlook and the use of the Internet.

• Bilingual: full oral and written fluency in English, Russian, and Ukrainian.

• Diverse Bookkeeping, Accounting Operations and Customer Service in the U.S, and abroad.

• Strong work ethic and attention to detail.

Experience

NEW YORK CITY DEPARTMENT

AND MENTAL HYGIENE JANUARY 2007 – AUGUST 2012

BOOKKEEPER

Collecting and examining contract payment documents and reviewing critical information. Requesting missing documents from the bureaus. Recording information to the proper record and entering all relative information. Resolving vendor disputes for payment. Preparing payment vouchers on the FMS system and post data to the spreadsheet. Analyzing contract payment.

FRATRES, AMATEUR, RENARD, RUNO INC.

ABSOLUTE ENSABLE FEBRUARY 2004 – DECEMBER 2006

Full Charge Bookkeeper

Responsible for a wide-array of accounting and financial management responsibilities, including bookkeeping function: financial statement, report, reconciling bank statement, payroll, and exchange foreign payment.

FAHIM COMPANY INC. APRIL 1997 – FEBRUARY 2004

Bookkeeper

Performed various bookkeeping functions, including balancing the books, preparing bank deposits, preparing payroll, processing returned items and reconciling bank statements.

UNITED STATES DEPARTMENT

OF COMMERCE April 2000 – May 2000

Crew Leader, United States Census Bureau

Responsible for hiring, training instructing and evaluating a crew consisting of ten Census Enumerators, performance resulted in promotion after initially being hired as Census Taker.

STATE ACCOUNTING COMPANY

KIEV, UKRAINA November 1973 – April 1994

Accountant

Full departmental responsibility for the preparation of accounting report, projections and analyses, developed more efficient procedures for billing using an automated system; responsible for large cash transfer.

Education

KIEV TECHNICALCOLLEGE, KIEV, UKRAINE JUNE 1979

Master of Business Administration/Bachelor of Science.

H@R BLOCK INCOME TAX NOVEMBER, 2003

The course coverage information to prepare of individual federal and state income tax.

FEGS BUSINESS SCHOOL, NEW YORK, NY January 2002

Complete office training program: included QuickBooks, MS Word, Excel, and PowerPoint.

GLOBAL INSTITUTE OF TECHNOLOGY, N.Y NY September 1998

Area of study included COBOL, GSL, CICS/VS and DB2/SQL; also received training in report generation and the development of database spreadsheets.

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