Customer Service Electrical

Oscar Mancia ***** Greenville Ave Apt **** Dallas, TX 75243 214-***-**** *********@*****.***

Summary Vigilant Operations Specialist with 5+ years experience in a fast paced environment. Key highlights include extensive knowledge of warehouse operations, electrical specialist, superb customer service skills & an outstanding work ethic. As a Marine Veteran that has served the United States, the next step is to provide the same level of commitment to your company.

Knowledge, Skills and Abilities

Communication As a recognized team leader in my department, I consider myself to be an effective communicator. On a daily basis, I conduct the morning team meetings with my 10+ staff members; where I outline any previous issues, the tasks and goals of the day. Throughout my shift, I am in constant correspondence with my staff, managers coast to coast via email and our enormous customer & client base. Due to my extensive business travels with the US Marines, I’ve encountered & interacted with countless individuals around the world. With my bilingual Spanish skills, I am able to efficiently connect with my expanding number of customers, clients and staff. Leadership As a leader in my unit; I am fully accountable for myself and my staff. Under my leadership, I’ve successfully trained & cross trained 10 employees in our production service department. I communicate with management at satellite locations, thereby calculating deliveries of merchandise and resolving any discrepant packages/deliveries. I’ve been responsible for auditing my team which resulted in 15% increase of performance levels and 10% decrease in cost. My involvement with the Kaizen project greatly helped with lowering disputed rates for our Top Account Amazon.com. During my tenure with the US Marines, I’ve conducted safety courses to 25+ fellow marines in combat on various machinery, weapons, hazardous chemicals & materials. Computer Proficiency Computer usage 90% where I retrieve & enter data Microsoft Word Microsoft Excel PowerPoint Outlook Access Internet Windows 7

Employment History

Liquidity Services INC Jan 10- Feb 11 Leading online auction marketplace of full service solutions to market and sell wholesale, surplus and salvage assets on behalf of manufacturers, wholesalers, retailers, service companies & government agencies. Fortune 500 Company.

Warehouse Supervisor Dallas, TX

Monitor all facets of warehouse distribution services

Proactively updated warehouse software resulting in 25% increase in distributions & <15% decrease in computer error

Efficiently learned 4 areas of warehouse within 3 months of hire

Supervised a team of 15 employees on each shift

Oscar Mancia Page 2 *********@*****.*** 214-***-****

Conduct a physical inventory daily of all equipment and followed up on any discrepancies

Handles considerable amount of customer & client issues, problems & seeks resolutions immediately

Top Accounts under my supervision include Amazon.Com, Costco.Com, Bestbuy.com & more

Currently involved in taskforce operations with STR 5’s project to reduce production time

IntegraColor Printing April 10 – Mar 11

Warehouse Supervisor

Overhead of 2.2 million dollar inventory; increased overall inventory by 20%

Created new shipping and receiving SOP; while constructing a stock transfer log

Kept a constant rapport with trucking brokers and drivers to ensure schedule appointments and deliveries

Increased warehouse space to created new locations in house

Knowledgeable in shipping departments: UPS, Conway, Saia, FedEx, etc.

Participated in weekly production meetings with Executives, Managers, and Supervisors

United States Marine Corp Nov 04 - Nov 08 Electrician Supervisor Various Locations

Conducted frequently HAZMAT safety courses of < 30 fellow marines, management, etc

Traveled to various locations to install, maintain, & repair electrical distribution points

Ensured all electrical codes were aligned with the National Electrical Codes (NEC)

Monitored & advised electricians on troubleshooting, electrical issues & determined all corrective actions

Performed detailed testing on electrical & electronic equipment monitoring voltage, frequency & overall consistency

Stationed in Yuma AZ, traveled to Germany, Ireland, Kuwait, Saudi Arabia, Iraq (9 months) & Camp Pendleton, CA

Performed extensive physical training daily, handling of machinery, weapons & more

Education

Richland College Dallas, TX Business Management Major Currently Enrolled

Additional Skills

Certified Electrician Apprentice Pallet Jacks License Safety Capitan Forklift License Workplace Fire Safety Training Bilingual –Spanish verbal, written, reading

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