Customer Service Data Entry

ANNA MAZUREK

** ******* ***. *** #*

Nutley, NJ 07110

973-***-**** (cell)

*************@*****.***

OBJECTIVE Administrative support professional with more then 10 years of

experience; adept at working in fast-paced environments

Demanding strong organizational, leadership and interpersonal

skills. Committed to exceptional customer service and driven

by challenges. Detail-oriented and resourceful in spearheading

organizing and completing projects; ability to multitask effectively.

EXPERIENCE: NCO FINCANCIAL SYSTEMS, INC/ AMERICAN EXPRESS

02/03-Present LITIGATION / RAMSEY, NJ

ADMINISTRATOR

• Preparing new accounts as we received to activate from American Express

• Create Virtual Files

• Preparing Summons and Complaints (Law Suits) for New York and New Jersey areas.

• Copies and mailing to Attorney Service to purchase index numbers

• Fallow up with index numbers ,when received enter to CRS system, scan and fallow up with affidavit of service

• Preparing Pre-Judgment Letters with affidavit of service and mailing to the customer

• Filing, Scanning, Copy all clerical duties

Collections Auditor for American Express’s Delinquent Accounts

• Help supervise a team of 170 collectors and review their accounts daily.

• Administrative duties including faxing, filing phone monitoring, update daily board figures and type legal documents.

• Obtain CBR’s upon request. Help skip trace, and follow up with settlements made and their legal guidelines.

Collection Analyst

• Receiving/ outgoing high volume call center

• Processing payments and retaining payment file records

• Debiting, crediting and liquidating outstanding collections

• Tracing unpaid items to determine reasons for default on accounts

• Entering notations based on status of outstanding balances

• Offering payment adjustments/reduced interest rates/settlement program

• Responsible for filing payments, reduced rate and bankruptcy forms

• Customer Service/Data Entry/Skip Tracing/Automatic Phone Dialer

11/99-12/01 FLEET BOSTON FINANCIAL CORP./ RIDGEFIELD PARK, NJ

• Data Services Support Clerk

• Responsible for data entry and general quality control

• Calculated a $4,5 Million bi-weekly payroll

• Maintained information database history

• Assisted and written performance review and staff supervision

7/95-10/99 CDL MESSEMGER SERVICES/RIDGEFIELD PARK, NJ

• CORPORATION MESSENGER

• Errands Courier

• Responsible for lock keys ,car keys and log sheets

• Supervised other messengers to complete task of errands

• Maintained documented files in company cabinets

EDUCATION: PASSAIC WORKFORCE DEVELOPMENT CENTER

01/03 PATTERSON, NJ

English for the WorkPalce

* Certified Individual

06/94 School OF Economics Studies/ Wroclaw, POLAND

* Degree in Economics

07/92 Gastronomic School/ Wroclaw, POLAND

08/89 * High School Diploma/Wroclaw, POLAND

Skills: General Software: Fluent in Polish, Demonstrated skills in using Microsoft Office, Intermediate skill using Word, Power Point and Excel, Experience with Microsoft Outlook, Windows XP 2003 and prior Windows Operating Systems.

Lotus and AmiPro for word Processing and Spreadsheets, Mail Marge Documents. Strong written and verbal communication skills. Experience maintaining sensitive and confidential information. Excellent multitasking skills prioritize and performs a warranty of concurrent tasks with minimal direction, excellent customer service and teamwork orientation. Ability to learn quickly, multi-task and work in a fast – paced environment.

Business Machines: Printers, Copies, Scanners, Fax Machines

REFERENCE: FURNISHED UPON REQUEST!

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