Customer Service Representative

Alex Omar Segovia Mejia

** ********* *****, ** *** 292

Mumford, NY 14511

585-***-****

************@*****.***

Objective: To obtain a position where I can use my abilities to benefit my employer and grow with the company.

SUMMARY OF QUALIFICATIONS

• Bilingual at an advanced level (Spanish/ English)

• 15 years experience in customer service and translating

• Experienced in working as a part of a team, as well as supervising as a group leader

PROFESSIONAL EXPERIENCE

Customer Service Representative

Sykes Enterprises El Salvador 2010-2011

• Responded to in-bound telephone calls regarding credit cards in a call center environment

• Took orders from customers, cross-sold products, resolved discrepancies

Independent Contractor / Translator / Tour Guide

Presbytery of Long Island El Salvador Partnership 1996-2010

• Transported groups, managed schedules, attended to details

• Translated for, and facilitated activities between, English-speaking volunteers and Spanish-speaking agencies and communities

• Drove and kept bus clean and in excellent condition

Business Owner / Carpenter

Casa D’ Muebles 1991-1996

• Developed a business plan, opened, and maintained a furniture store

• Made furniture for resale

• Supervised and trained others

• Managed all aspects of the woodshop (inventory, ordering, sales, record keeping, payroll)

Assistant Manager

Mercado El Rincon 1988-1991

• Managed all aspects of the store (cashier, cleaning, stocking, loading/unloading, displays, inventory, purchasing)

• Supervised others

EDUCATION

Diploma, Instituto Nacional de Usulutan, El Salvador, Central America

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