Technician Customer Service

Bryan T. Page

**** ****** **.

Jamestown, NC ****2

Home 336-***-****

Cell 336-***-****

Objectives: To obtain PC Technician position utilizing my education, certifications, practice and strong work

experiences in computer services and client support.

Education: High School, Rockingham County Senior High (88-92)

College Prep Courses at Rockingham Community College

A+ PC Repair/Troubleshooting Certification from Guilford Technical Community College

Certifications: A+ Certified from CompTIA

Network + Certified from CompTIA

ITech MCSA course at GTCC

MCP Certified from the Microsoft exams 70-210, 70-215

MCTS Certified from the Microsoft exams 70-620

Experience From Education

I was trained with Windows 2000 Advance Server when taking the classes at GTCC

Learned several procedures Ex. Distributed file system (Dfs)

Setup DHCP, DNS, Active Directory, File Replication, Disk redundant (incase of disk failure)

Windows 2000 Advance Servers features and service

Employment

PC Technician through Insight Global, at State Farm Bureaus around Greensboro, Burlington, Roxboro and Durram NC (03-06-2012 to 06-26-2012)

I was replacing all Laptops running XP with Windows 7. A process that involved backing up users files

to the local server, and restoring back to the new PC. Walking users though the restore process and the

setting back up Outlook (which is mostly automated ex viewing team members shared folders).

Replacement of older HP LAN printers with newer models. A process that involved:

Remote Desktop into the local server (Windows Server 2003 enterprise) updating the DHCP to give

out the same IP address as the old printer. Then setup CPI (centralized printer Infrastructure) to

automate the instillation of the new printer to all PC on the LAN.

Some running cable to move the LAN printer to new location was involved, where I would have to

make sure the rj45 jack was put back into the same port on the switch from the punch down panel.

Also had to sometimes set up local all in one printers, and wireless cradle points (this was a backup

wireless connection incase the main connection went down).

Helpdesk tech support

Performing physical activities such as lifting, bending, and reaching (hooking up an entire workstation)

for a full 8 hour work day

Driving site to site

PC Technician through Insight Global, at Walmart NC (01-04-2012 to 01-19-2012)

Thin Client Set Up, By running a Unix base command to release the old MAC address and entering the

New MAC address for their to get an IP form their DHCP IP scope. The thin client was a HP running

Windows CE (XP embedded)

PC Technician, through Systemtec, at Wake Forest Hospital Winston Salem (08-2011 to 11-2011)

Help Desk Tech Support

Thin Client Set Up

Coordinate PC and PC related equipment Inventory

On Site Dell Field Technician, through Worldwide TechServices, work from home (01–2010 to 01-2011)

Replaced parts that Dell had sent out and determine needed replacing, example system boards

If part did not fix would call Dell to go though diagnostic to determine what part was needed

Left Job because of not getting enough call volume to cover cost.

Manager was Nicole Osmond 978-***-****

I was seeking a job (06-2008 to 12-2009)

PC Technician, Computer Barn in Blairs, Va. (09-2003 to 06-2008)

Was laid off because of their business has been slow since this spring.

I was one of the service technician, many of the same duties as when I was working at MC Tech

Setup new computers on small networks to server based networks

Rearranged workstations on network and preformed backups and restore of data for applications

Setup internet sharing, printer, folders, and applications for a LAN

Help Run CAT5 for small offices

Offered tech help over the phone for their customers

Manager was Paul Bugay 434-***-****

I was seeking a job (08-2001 to 08 2003)

Technician, MC Tech, Reidsville, NC (10-2000 to 07-2001)

Repair and update computer systems

Build new systems and load software

Set-up network and repair network problems on personal computers

Connect printers to be shared on network

Assist with network set-up for businesses

Set-up e-mail accounts

Provide customer service

Sales Associate, Radio Shack, Reidsville, NC (Part-Time 02 to 08-2000)

Provided product information to customers

Assisted customers in locating items

Cell Phone activation for Alltel

Cashier

Part time worker No. 2 sales associate award in NC

Obtained No. 2 Part Time Sales Award of North part in NC

Screen Maker, South Print, Reidsville, NC (08-1998 to 09-1999)

Lined up register of image on the screen and labeled screens

Burned image on screen (exposed image to light) and washed out image

Reclaimed and applied emulsion to screens

Tobacco Farmer, Ruffin, NC (1988 to1997)

Maintained and operated farm equipment

Assembled irrigation systems on the farm

Responsible for installing tobacco in barns

Graphic Communications, Rockingham County Senior High (1989 to1992)

Operated an offset AB Dick press

Worked with a Challenge paper cutter

Experience with dark room procedures

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