KAI PHAPAKDY

(Certified Scrum Master)

*** ********* ******, ***** ****, GA 30563

770-***-**** egdivx@r.postjobfree.com

TECHNICAL

SUMMARY:

• Served as Agile Coach/Mentor, Senior//Lead QA Analyst, Test Competency Lead, Agile Scrum Master, and QA Manager in diverse technology projects for clients throughout the US and UK of professional services organizations specializing in the provision and management of testing / test strategies for business critical systems for over twelve years

• Handle scoping and implementation of customized testing solutions

• Recommend to clients current and forecasted testing requirements and strategies centered on an improved return on business. Test client / server architectures and e-business systems for functionality and performance

• Worked with immature teams, ranging from ten to sixteen members, in the transitioning from their current software development processes to Agile principles and best practices

• Gave Agile Hands-on Workshops (Introduction to Agile, User Story Writing, Story Decomposition, Acceptance Criteria Writing, and Acceptance Test Driven Development (ATDD) to set a solid foundation and reinforce Agile among the team

• Ran scrum meetings, which include daily stand-up, iteration planning (comprise of team capacity and velocity planning), release planning, estimation planning, show and tell, and retrospective

• Coached and mentored various key team members (Test Lead, Tech/Development Lead, Iteration Manager, Product Owner, and Requirement Analyst Lead) to help them better understand their roles and responsibilities. Instrumental in getting buy-ins/adoption of Agile concept among management and core team

TECHNICAL

SKILLS:

• HP WinRunner (CPS Certified), HP Quality Center 9.2 (CPS Certified), Rally Software, Cyrano WebTester and Workbench; Microsoft Certified Professional for NT Workstation 4.0, VMWare; dbTest 3.0; Windows NT 4.0. 95, 98, 2000, XP, and 7; SQL for Oracle and Microsoft; Toad for Oracle; Microsoft Visual Studio 2008, Microsoft SQL Server 2005/2008, Agile/Scrum experience, Certified Scrum Master, Sahi Functional Automation Tool, Gherkin, Cucumber, Rational Team Concert, Lotus Notes, TortoiseSVN

EXPERIENCE:

3/11 – Current Travelport, Atlanta, GA

Senior Agile Scrum Coach

• Performed audit of client’s current SDLC by interviewing the leadership, management, and team level members within the organization.

• Provided recommendations and roadmap for remediation from findings to help transition team from waterfall to Agile.

1/11 – 2/11 Lumentum, Inc, Vero Beach, FL

Senior QA Lead

• This role was a continuation from 1/10 – 7/10. Please see page 2 within this resume.

• Responsible for overseeing the testing of client’s web-based Tax Certificate Management System, which is designed to automate some features of tax certificate management and for managing the tax certificate system online.

• Responsible for performing both Proxy and API testing against various modules utilizing Fiddler Web Debugging Proxy tool. Verify Proxy and API test execution results against the database by utilizing Microsoft SQL Server 2008 Management Studio.

9/10 – 12/10 Nationwide Insurance, Columbus, OH

IBM Agile Coach / Agile Test Competency Lead

• Assisted in the Agile Hands-On Workshop (Introduction to Agile) for Nationwide associates.

• Performed standard work assessments for multiple Agile teams within Nationwide to ensure QA standards were being upheld.

• Participated in monthly meetings for selected test leads/test competency leads in sharing knowledge and identify ways to continue to refine and improve QA processes across the organization.

• Served as Agile Test Lead Coach for the Investment test team on Agile testing strategy and processes as they relate to data integration. The core team (fourteen members) as a whole was immature in the Agile process. The following bulleted list contains some of the activities that were involved with to help the team overcome their reluctance to Agile adoption.

Gave several Agile workshops, namely story decomposition, story writing, acceptance criteria writing, estimation, acceptance test driven development (ATDD), etc., to transition the team from the mindset of waterfall to Agile.

Tailored Agile process to work with data integration.

Worked with the test lead to draft the Master Test Strategy document.

Held workshops to entire team on the practice of Acceptance Test Driven Development (ATDD), which included the writing of acceptance criteria and acceptance test scenarios using Gherkin to drive development.

Provided coaching objectives and roadmap to upper management in regards to testing.

Provided soft skills coaching to the test lead to better prepare him for his role as coach/mentor to future Agile teams.

Reiterated and reinforced Agile processes/principles to team on an on-going basis to ensure that they do not stray and revert back to waterfall.

• Served as Agile Test Competency Lead/Agile Coach for the Auto Policy team, which comprised of sixteen members. Like the Investment team, they are also immature in the Agile process. Only the leads had attended the Agile introductory workshop two weeks prior to the engagement and yet needed direction and coaching to implement what was learned. From initial observations and discussion with various team members, was able provide feedback to management regarding pain points and weaknesses within the team. Leveraged what was observed and put together workshops and sessions/discussions with appropriate team members to move the team forward in the right direction. Some of the coaching activities includes, but are not limited to, the following:

Held workshops to address team’s top pain points, which included confusion around unit testing (scope) and acceptance level testing, user stories were not granular enough to fit within the iteration, acceptance criteria were too vague, unsure of how to handle errors and defects found, and incorrect estimation.

Helped team to better organize the flow of the VMS (Visual Management System) board to show progress and transparency.

Boosted team’s morale by bringing in toys and offered genuine praises to team for work well done.

Provided training to team members on how to use Rational Team Concert for submitting/updating stories.

Gave workshop to test team and Requirements Analyst Lead on how to write acceptance criteria as well as deriving test scenarios from acceptance criteria using Gherkin to drive development (ATDD).

Provided soft skills coaching to the test lead to better prepare him for his role as coach/mentor to future Agile teams.

Coached and mentored all of the team’s leads, namely Requirements Analyst Lead, Tech/Development Lead, Test Lead, and Iteration Manager on Agile Processes as they relate to their individual role.

1/10 – 7/10 Lumentum, Inc, Vero Beach, FL

Remote Agile QA Manager/Agile Scrum Master/Coach (Part-Time)

• Introduced and got buy-in from executive management and core team of eleven members to transition from waterfall to Agile.

• Held agile workshops, namely story writing, acceptance criteria writing, capacity and velocity planning, estimation, iteration planning, etc.

• Coached and trained team members (test, development, requirements analyst, scrum master on their Agile roles and responsibilities.

• Held one-on-one sessions with each key role as needed.

• Responsible for overseeing the testing of client’s web-based Tax Certificate Management System, which is designed to automate some features of tax certificate management and for managing the tax certificate system online.

• Customized the issues workflow within Mantis Bug Tracking System.

• Responsible for performing both Proxy and API testing against various modules utilizing Fiddler Web Debugging Proxy tool. Verify Proxy and API test execution results against the database by utilizing Microsoft SQL Server 2008 Management Studio.

4/09 – 9/10 Callminer, Inc, Fort Myers, FL

Senior/Lead Agile QA Engineer/Agile Scrum Master/Coach

• Performed an initial assessment of team members’ skills and current development and testing process to help determine best approach/strategy to train the team.

• Involved with the Agile roll out for a team of ten.

• Gave several Agile workshops, namely story decomposition, story writing, acceptance criteria writing, acceptance test driven development (ATDD), etc., to transition the team from the mindset of waterfall to Agile.

• Trained Product Owner in regards to capacity and velocity planning.

• Worked with each team lead to help them understand their respective role within an Agile environment.

• Assisted in the setting up the VMS (Visual Management System) board.

• Served as interim scrum master for the scrum meetings, which includes include daily stand-up, iteration planning (comprise of team capacity and velocity planning), release planning, estimation planning, show and tell, and retrospective.

• Responsible for developing QA standards and procedures for maintaining test assets around regression testing, which involve the development/customization of scrum’s user stories/issues management within Microsoft’s Visual Studio 2008 Team Foundation Server.

• Testing activities included, but not limited to, manual test case/plan development/execution and reporting of issues and automation framework regarding Sahi functional automation tool.

• Worked closely with the development team and the Product Owner in an Agile environment to quickly identify issues before the product is released. Testing included both front-end and backend utilizing Microsoft SQL Server 2005 for writing and executing SQL queries.

10/05 – 12/09 LKP Consulting Group, Fort Myers, FL

Senior QA Consultant/Agile QA Manager

Novo Nordisk Inc, Princeton, NJ (07/09 – 12/09)

Remote Agile QA Manager (Part-time)

• Responsible for managing the functional and non-functional testing/auditing against 18 web sites for various stakeholders/departments within the organization.

• Develop regression test pack to be used for auditing the web sites on a quarterly basis against multiple browsers.

• Track defects and provide reports to each department.

Miva, Inc, Fort Myers, FL (10/08 – 3/09)

Senior Agile QA Consultant

• Responsible for developing and executing manual functional test cases against company’s redesigned pay-per-click JAVA platform within an Agile environment.

• Testing involved both front-end and backend workflow and processes. Backend testing included writing and executing SQL queries against Oracle databases to verify both legacy processing as well as the integration and migration of data into the new system.

Bridgevine, Inc, Vero Beach, FL (1/06 – 8/08)

Senior QA Consultant / Agile QA Manager

• Initially was responsible for developing a complete QA infrastructure, which includes standard testing processes, procedures, and methodology as they relate to waterfall.

• Customized and implemented HP Quality Center workflow according to the business requirements. Developed issues management process for tracking both defects and enhancement requests.

• Proposed and implemented automation strategy to include automation tool purchases and development of the automation framework.

• Instrumental in building out a QA team from one, namely me, to a total of eight, which included both domestic and off-shore.

• Underwent first formal Agile training through Rally Software.

• Implemented defect and test case management utilizing Rally Software when the company changed direction from waterfall to Agile development. Integrated the defect and test case modules between Rally Software and HP Quality Center to provide bi-directional synchronization.

• Served as an Agile QA Manager for testing the redesign and development of company’s proprietary software IBIS (Integrated Broadband Information System). This .NET technology allows for comparative shopping for digital related services and products.

• Coach/mentored QA team members on Agile concepts/process to ensure adoption and standards were being followed.

UPS Supply Chain Solutions, Roswell, GA

Senior QA Consultant (10/05 – 12/05)

• Developed quality and test strategies, capturing the design of test cases and test procedures using both HP Quality Center and WinRunner automation tools.

• Responsible for functionally testing the integration of Menlo's Warehouse Management System into UPS Supply Chain Solutions Flex Global View (FGV) system.

11/99 – 7/05 Cresta Testing, Inc, New York, NY

Senior QA Consultant

Credit Suisse/First Boston, New York, NY (6/04 –7/05)

• Migrated data from Compuware’s TrackRecord to HP Quality Center 8.0 (formerly called TestDirector).

• Customized the defects entry and detail screens for various user groups within Prime Services.

• Implemented the workflow within Quality Center according to the Group’s specifications.

• Serve as the Quality Center Administrator for the PrimeServices Group for both London and New York. Trained the Business, IT, and QA team regarding how to use Quality Center specific to their roles.

• QA manager for the manual and automated testing of PrimeView application.

Bank of America, New York, NY (3/04 – 6/04)

• QA Lead for test strategy around the test plan development and execution of the automated testing of the bank’s proprietary application, which allows clients to upload portfolio(s) and view the risks associated with the specific portfolio(s).

• Utilized HP WinRunner 7.6 to build automated test cases to verify that the portfolio model was functioning as specified by the business requirements.

• Customized, managed, and maintained TestDirector 8.0 for the Credit Strategy Group within the bank. Trained both the IT and the QA team on how to effectively and efficiently use TestDirector, a test management tool.

Deutsche Bank, New York, NY (1/03 – 2/04)

• Led team in the automation development and execution of test cases associated with the bank’s online trading application utilizing WinRunner 7.5, TestDirector 7.6, and dbTest 3.0.

Nestles Purina Petcare, UNITED KINGDOM (11/02 – 1/03)

• Load and Performance and Regression testing of enterprise accounting system utilizing HP LoadRunner. This was a continuation of a prior project done from October 2000 – January 2001 with an emphasis upon a central global data center.

Bear Sterns, New York, NY (8/02 – 10/02)

• Developed and executed manual test scripts as specified in test plan for the Basket Trading System development initiative. The project encompassed comprehensive functional testing to ensure an acceptable level of quality upon deployment under aggressive delivery timeframes.

Associated Bank, Green Bay, WI (4/02 – 8/02)

• Spearheaded the development of test strategy / cases and approach around critical online banking application using WinRunner 7.01 for Web and TestDirector 7.2. Trained client resources on automated testing tools and administration of TestDirector 7.2 and Win Runner 7.01 for the Web.

Bank of America, New York, NY (8/01 – 4/02)

• Verified business requirements against functional and technical testing specifications / objectives prior to deployment. Participated in the development and implementation of an enterprise-wide testing strategy for The Fixed Income Securities organization in New York. Performed requirements gathering and client interface in the development of numerous technical documents for two Web-based applications.

Liberty Mutual, New Hampshire (3/01 – 5/01)

• Performed test script development and wrote execution plan for load test utilizing HP LoadRunner.

JP Morgan, New York, NY (2/01)

• Scoped the collaborative development of FIX Tester, Cresta’s flagship protocol testing product, which is a Java-based application that tests performance of FIX protocol-based systems. Earlier in 2000, developed regression test packs around risk management application.

Ministry of Defense, UNITED KINGDOM (1/01)

• Trained client resources on automated testing tools and administration of HP LoadRunner.

Nestles Purina, UNITED KINGDOM (10/00 –1/01)

• Responsible for load, performance, and regression testing of enterprise accounting system utilizing HP LoadRunner.

JP Morgan, UNITED KINGDOM (5/00 – 10/00)

• Developed Regression Test Packs around a Risk Management application.

Omnipod, New York, NY (3/00 – 5/00)

• Utilized Segue’s SilkPerformer to simulate projected usage of streaming media in testing load and test scripts.

SIAC, New York, NY (2/00)

• Scoped for end-of-day optimization and regression testing.

10/98 – 11/99 The Software Laboratory, New York, NY

Test Consultant

JP Morgan, New York, NY (11/99 – 2/00)

• Scoped Application Under Test (AUT) and environment around the installation and debugging of HP WinRunner, LoadRunner, and TestDirector. Scripted business user transactions with WinRunner and LoadRunner.

UBS, Basel, SWITZERLAND (3/99 – 8/99)

• Provided technical support for and trained staff on HP TestDirector.

Tiffany.com, NJ (1/99 – 3/99)

• Utilized Cyrano WebTester to perform cross-browser and functionality testing of Web site prior to launch.

GiftCertificates.com, New York, NY (10/98 – 12/98)

• Used HP LoadRunner to develop performance, load, and stress scripts into user scenarios to simulate anticipated holiday usage and test ability to handle increased load.

10/97 – 10/98 Network Services Plus, Roswell, GA

Contact manager consultant / Jr. Web site developer

EDUCATION:

1997 University Of Georgia

• Bachelor of Business Administration in Management Information Systems

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