Senior Business Analyst

ARUNDHATI DATTA **** Hillbrook Place Dublin; CA-**568

Phone: 650-***-**** (Cell)

E-mail: ***************@*****.***

http://www.linkedin.com/pub/arundhati-datta/7/713/616

SUMMARY

Senior Business Analyst (12 Years) with more than 8 years experience in Program Management. Business savvy and technically sophisticated management professional with a pioneering career reflecting strong leadership qualifications coupled with over 11 years of “hands-on” experience in Oracle Quoting, Order Management, Customer Relationship Management , Promotions. Good understanding about Promotions, Pricing Strategy, Service Contracts, Channel Partner Integration, Contract Manufacturing, Order Management, accounting functions, RMA Processing, Sourcing to name a few. Maintain focus on achieving bottom-line results while formulating and implementing advanced business and technical solutions to meet a diversity of needs, both for domestic and international customers. Superior record of delivering simultaneous large scale, mission critical projects on time and under budget. Team-based management style and excellent interpersonal/ communication skills. Extensive program management experience in delivering complex technical solutions for hi-tech manufacturing industries. A natural leader with strength in building customer relations, consensus building, and crisis management.

CORE SKILLS:

• Business Process and Systems Analysis and Redesign.

• Promotions, Promo fulfillment • Program Management. • Oracle Functional SME in Order to Cash, Oracle RMA processing, Advanced Pricing.

• Six – Sigma Green Belt. • Global Delivery Model Execution. • Team Leadership.

• Team Building and Facilitating Skills with all levels of Management. • Vendor & Customer Management (onsite/Offshore). • Global Applications Development & Support.

• Benchmarking & Process Reengineering • Best Industry Practices. • Strategic Planning

SYNOPSIS

Led various implementations & Support roles and provided training in an Order to cash modules and supply chain modules for clients like GE, Sony, Hitachi Data Systems.

Ensure all sales orders are processed in an efficient and accurate manner and that deadlines are met.

Monitor and implement improvement initiatives that support order processing activities.

Program Manage various cross-functional teams within and outside JDSU.

Extensive experience in handling various implementations with Channel Partners and Contract Manufacturers.

Led a team of Business Analysts development resources to design, develop, implement and support very complex ERP solutions around Order Management Module functions.

Hand-On experience in implementing Oracle Release 10/11 at various Fortune 500 organizations around USA such as GE Medical Systems, CISCO, SONY, Hitachi Data Systems, Flowserve and other high end clients.

SME level expertise in Purchasing, Sourcing, Order to Cash and other SCM Oracle Functional components.

Extensive experience in designing custom solution for Direct to consumer Channel, eCommerce Platform Strategy, general eCommerce sales / support processes, designing eCommerce sites and back-end support infrastructure.

Strong Support and Implementation experience in Order to Cash modules.

Proficient in Microsoft Project, Visio, Microsoft Excel, Word, PowerPoint, MS Access.

Project strategy & plan formulation.

Worked in Vmware on Promotions and promo fulfillment. Worked on process improvement around promo fulfillment.

Have 10 years of consulting experience dealing with Business users and improving business process.

Metric Development and Reporting to Business and IT Management.

Extensive Experience with Product Lifecycle Management, Bug Tracking, Knowledge Management, Project Management, Version Control and Resource Scheduling processes and tools for various Engineering groups and product Management group (PMM)

Capable of multitasking many aspects of a project simultaneously.

Excellent communication and negotiation skills.

Worked on More than 6 full cycle oracle implementation.

Delivered projects successfully in cross-functional and fast-paced business environments.

EDUCATIONAL QUALIFICATION:

• BS in Electronics and Telecommunication Engineering, from Institute of Engineering & Management, Kalyani University, India, 2000, with score 80.44%.

• Undergoing coursework for Certificate in Management and Business Administration from University of California Berkeley Extension (2010-2011). Completed Essentials of Management and Organization & Management courses in 2010 with A grade.

PROFESSIONAL SUMMARY

Organization Role Dates

Neocortex Inc. Senior Business Systems Analyst Nov 2011 – Current

VMware Inc. Senior Business Analyst July 2011 – Nov 2011

JDS Uniphase Corporation Business Systems Analyst March 2010 – June 2011

Teksystems ERP consultant July 2009 – March 2010

Optimos Inc Senior Programmer Analyst, Consultant Jan 2005 – July 2009

Tata Consultancy Services

Assistant Systems Engineer June 2001 – Jan 2005

Pulse Power Technology Software Engineer Nov-2000 – May 2001

DRDO Research Assistant May 2000 – Nov 2000

Client – Netapp Inc.

Employer - Neocortex Inc. Nov 2011 – Current

Senior Business Systems Analyst

Collaborate with business end users to gather requirements and create Business Requirements Documents or Functional Specifications for application changes, conversions, interfaces and/or reports related to the Sierra Nevada Software licensing project.

Understand how the business processes of operational teams will change and be integrated with and supported by NetApp’s impacted systems.

Analyze and translate the documented business requirements into system functional design deliverables (MD50) that can be used by the technical team to develop technical specification and use for coding purposes.

Work with business & IT to determine best practices / solutions for this new way of software licensing program.

Proactively keep in touch with the end user communities as the project progresses.

Interact with the IT organization to finalize scalable, cost effective solutions for the business requirements.

Understand the impact in Oracle Order Management/Configurator, Oracle Shipping, Oracle Install Base and Manufacturing including B2B modules due to Sierra Nevada project.

Working as BSA in Symantec Integration project & ROHS 2012 project as well.

VMware Inc. July 2011 – Nov 2011

Senior Business Analyst

Program Manage various SKU creation function and design process improvement.

Worked on live Promotions - promo fulfillment, involved gathering requirement from PMM/Engineering group till execution (including development of SQL based on eligibility criteria) / delivery of license keys/Promo code to customers. Process improvement and process flow design on promotions.

Analyze Pain points in promo fulfillment, SKU creation and pricing process and provide improvements.

Designed operational process documentations for Model N quoting tool.

Resolve issues related to Pricing and FX rate for monthly pricebook generation.

Create Weekly Metrics Report and other deliverable reports to senior management.

Work with business users / PMM / Pricing Committee members to resolve issues for various Supply Chain modules and Resolve Quarterly Ordering/pricing issue and providing Oracle solutions to business user community.

Assist Contract Manufacturing partners to assure component suppliers meet delivery requirements to support customer requirements.

Program Manage CM quarterly pricing and standard pricing for few quarters.

Program Managed Pull fulfillment during MN product launch and successfully delivered software licenses to the customers.

Collaborating and leading implementation review across cross-functional teams to assess product manufacturability, systems capabilities, feasibility and trade-offs, timelines and inter-dependencies.

Lead business process evaluation / improvement activities, requirements gathering, system analysis, system design, software development, QA, testing and implementation.

Worked with developers to develop technical solutions for promo fulfillment.

Develop and document as-is process flows, business requirements, proposed solutions, redesigned processes and procedures.

Participate in testing and release activities. Serve as a liaison between Business owners and the application for testing against defined requirements.

Worked on Salesforce (SFDC Tool) for creating and managing cases.

Lead business process evaluation / improvement activities, requirements gathering, system analysis, system design, software development, testing and implementation.

Engage multiple stakeholders and cross functional teams to gather requirement for process improvements.

Prepare and present project plans, status reports.

JDS Uniphase Corporation – Business Systems and Process Group Mar 2010 – Jun 2011

Business Systems Analyst

Program Manage Various Order Management issues, Item creation and process improvement project for CommTest, one of JDSU’s largest revenue earning group.

Handle all Project/Program Management activities for CM Data feed implementation & CommTest Item Creation and process improvement project such as Prepare Project Plan, Monitoring and Controlling of progress of the project and successfully implemented the projects.

Gather Requirements from Engineering /Product management group and Create Functional Design Documents and gap analysis and business process mapping for CM Data Feed Project.

Daily Defect Tracking and resolution for CommTest.

Fully Automated Item/BOM/PLM to Oracle Item Integrity Scorecard process for CommTest and other orgs using VB and MS Access & SQL.

Create Weekly Metrics Report and other deliverable reports to senior management.

Work with business users / CMs / CM Managers to resolve issues for various Supply Chain modules and Resolve Quarterly Ordering/pricing issue and providing Oracle solutions to business user community.

Assist Contract Manufacturing partners to assure component suppliers meet delivery requirements to support customer requirements.

Documented and communicate supplier needs, project status and actions, and coordinate problem resolutions.

Program Manage CM quarterly pricing and standard pricing for few quarters.

Design(Agile Methodology), management and support of pricing research projects.

Prepare documentation for the defects.

Client - Cadence Design Systems, Inc.- Supply Chain / Logistics group July 2009 – March 2010

Senior Business System Analyst

Gather Requirements Engineering /Product management group and Create Functional Design Documents and gap analysis and business process mapping for Order Management application of Cadence.

Led review of functional and technical documentation and made recommendations.

Work with Technical resources to accomplish development activity and test the same.

Performed Test script review and tracking and reporting to appropriate PMO’s

Work collaboratively across the organization to develop and advance key initiatives.

Coordination Onshore and offshore with IT stakeholder for functional support resolving day-to-day activities of order management.

Facilitate communication with developers to ensure that customer requirements are translated to design specifications and appropriate testing efforts.

Lead Performance testing for entire e-commerce application.

Client - Cisco Systems, Inc. - Pricing and Discounting Group Nov 2008 – Mar 2009

Senior Business Analyst

Support work streams on projects related to Cisco Systems, Inc. corporate strategy, business development, pricing strategy, and/or corporate initiatives, including collaborating with business lines across Regional and Functional areas for consumer Channel initiatives.

Prepared detailed project plan and resource plan. Currently responsible for project timeline and tracking the same with actual to plan ahead for vendor engagement, internal employee and cross functional department requirements.

Involved in Customer Migrations from DART Legacy tool to MDM Tool and B2B communication with Distributors.

Build B2B communication process between CISCO and Distributors.

Worked in POS integration and claim processing.

Worked with Partner Quoting and Partner exchange process along with creating opportunities in SFDC (salesforce) tool.

Strongly involved in 1-Tier and 2-Tier Architecture solution design.

Support and lead elements of global pricing strategy development and refinement, including global pricing opportunity identification and pricing change planning (e.g. systems readiness, communication planning and compliance monitoring)

Manage aspects of rate change opportunity vetting, socialization and forecasting, including business case and stakeholder impact assessment development around all new or modified fees.

Support the prioritization of corporate strategic initiatives, and evaluate investment opportunities for their strategic and financial value

Build and maintain business landscape knowledge

Communicate and generate support for recommendations among business leaders across the organization

Participate in continuous training with strategy teams.

Support BAT and UAT testing strategy and coordinate testing as BAT/UAT Lead.

Performed Test execution tracking and reporting to appropriate PMO’s

Worked with Release Management to resolve issues with cross-functional strategy teams.

Performed various workshops and presentation on corporate strategy within various different cross-functional groups.

Designing a Pricing Solution for selling products, services, Licenses, Cisco Capital financed deals for Cisco Systems for their direct, Tier I and Tier II customers.

Creating Business requirements document utilizing the use case, DMAIC, Value Analysis approach.

Guiding the development of metrics and measurements by Business Analysis.

Creating content for concept and execution commits for process and policy change initiatives, including the business case, deliverables, impact to customer QTC performance metrics, financial impact, headcount quantity and expertise requirements, and milestone dates.

Prepared Test Cases, Review FRD, and Test Data and execute Business acceptance testing (BAT) and facilitate UAT.

Handled multiple project work streams, with proven success in synthesizing large data sets related to a wide variety of functional business problems.

Responsible for project planning, risk monitoring, status reporting to the steering committee and technical leadership detailed implementation planning.

Coordinated inventory assurance programs with the Contract Manufacturing partners to drive reductions in component lead times, as well as inventory stocking programs to improve availability of components and flexibility in meeting customer requirements.

Client - Hitachi Data Systems, Santa Clara, CA - Oracle Order Management/Logistics Feb 2008 – Nov 2008

Lead Business System Analyst (Q2I Support lead)

Manage, plan, direct and co-ordinate program activities to ensure that goals and objectives of the project deliverables are met within the prescribed timeframe and budget.

Client relationship management.

Manage onsite and offshore delivery teams in delivering projects for the Hi-tech customers in delivering various projects.

Evaluate and provide Gap Analysis on current solutions deployed in AR Module (Invoice-to-Cash) and assess the requirements for Release 12 upgrade.

Managed various projects including Contract Manufacturer (CM) Integration (MITAC China), Volume Channel Partner Integration, Implementation of Online support portal for channel partners and customers and Business enhancements for Global Trade Compliance, based on application roadmap.

Worked as a business analyst lead development resources to design, develop and implement very complex ERP solutions around Order Management, Advanced Pricing, and Revenue Recognition.

Actively engage projects using project management best practices such as risk management, scheduling, communications management, and stakeholder expectation management.

Analyzed Licensing structure in HDS and proposed improvement.

Act as a liaison between Business users and IT management to actively manage stakeholder’s expectations.

Worked on Oracle RMA processing and designed the customized solution for repair process.

Client - Flowserve Corp (Irving, TX) - STAR Oracle Implementation & P11i Support Nov 2006 – Jan2008

ERP Functional Lead and Subject Matter Expert for Oracle Application modules

(Order to Cash, Quoting, INV, Shipping/Receiving, Receivables, Advance Pricing)

Actively played role as Subject Matter Expert of Change Control Board for Order to Cash, and Functional System Administrator track.

Worked with Business to improve order management and shipping processes across Flowserve.

Responsible for project planning, risk monitoring, status reporting to the steering committee and technical leadership detailed implementation planning.

Prepared Global Configuration –BR-100 Templates for STAR Project.

Provided the functional support during implementation and after Go-live on critical issues and performed and coordinated testing during implementation and issue resolution for various sites.

Analyze internal and external raw data, so that it can be easily understood and utilized by the entire organization and identify critical business issues and opportunities for growth, collaborate with Flowserve teams, and embed an external market point-of view into the strategic direction of the group and company.

Work collaboratively across the organization to develop and advance key initiatives.

Worked in Sabrix-tax-engine integration, analyze and interpret business requirements, design and critique software solutions using Oracle applications, support development, test and deployment phases of the project.

Successfully support strategic decision-making through analysis and presentation of findings to senior management and the broader organization and define the new process, and implement as global practices.

Resolved the critical issue with given solution and successfully implemented.

Monitor the issue and approve and implement the changes through the Change request using STARTEAM (Borland Tool) and Team Tracker.

Coordination Onshore and offshore with IT stakeholder for functional support.

Lead cross-functional, three divisions (Seals, Pumps and Valves) to drive and implement key initiatives through developing team work plans, and managing workloads and deadlines.

Worked with Business user for Managing Supplier and Custom data and different issues on Supplier and Customers.

QA experience in QTC, Advanced Pricing and Product configuration business process areas.

Performed Test execution tracking and reporting to appropriate PMO’s.

Performed various Oracle Application Form Personalization using new feature of 11.5.10.2.

Implemented new feature of 11.5.10.2 of Exception Management in Oracle Order Management.

Performed as Lead Functional System Administrator to manage all 5 sites and on going production support and implementation to growth of 56 sites world wide.

Coordinated with vendors, business partners and internal team to complete the program in time while staying within budget. Was responsible for activities like vendor relations, contracts, software license.

Coordinated with Quality and engineering to identify, review and assess new suppliers as required.

Worked on Creation of RMA and processing the same for various sites. Also worked on SRs and install base setups.

Onsite-offshore Coordination across Asia, Europe, US.

Client - GE Unison (Jacksonville, FL) - Oracle Implementation and support of 11.5.10 July 2006 –Oct 2006

Oracle Order to cash Functional Track Lead (OM, INV, Shipping/Receiving, Pricing, Procurement)

Identify and detail the Business Requirements for Oracle Order Management implementation.

Best Practice sharing across the GE unison businesses and implementing the best practices suggested.

Worked on functional Design Extensions.

Verification and validations of all these modules and testing of all the modules to make sure the product is successfully implemented.

Client - Sony Electronics Inc (San Diego) - Upgrade from 10.7 to 11.5.10 Jan 2006 – July 2006

Oracle Order to Cash Functional Track Lead (OM, INV, Shipping/ Receiving, Pricing,)

Performed solution design and implementation for upgrade Order Management, Advanced Pricing application.

Prepared detailed project plan for the Order Management track and maintain on daily basis.

Outlined potential upgrade options and solutions and associated cost and timelines.

Coordinated with Engineering /Product management group & cross functional teams to gather requirement and report to Overall Sony PMO on overall Order Management track progress and monitor daily progress by holding various level of meetings with stakeholders and PMO.

Lead coordination and facilitate issue resolution across plants and also with cross functional teams.

Assistance in coordination of cutover activities.

Responsible for various level of testing with different onsite Sony plant personnel in Mexico and California.

Support the overall track lead in all activities.

Executed on-site workshops with STE, SML, PTG and DDP

Defined Pain Points, Current Limitations and needed areas of improvement.

Business Requirement Analysis, QA scope estimate, Resource Plan, QA Plan, QA Strategy.

Preparing Setup documents and getting it approved through Change Management system.

Client - Vocollect, Inc (Pittsburg, PA) - Oracle Apps Implementation 11.5.10 and support Oct 2005 – Dec 2005

Oracle Functional Consultant Lead (Supply Chain, Sourcing)

Performed functional Design Extensions.

Verified and validated all supply chain modules and different reports validation and testing of all the modules to make sure the product is successfully implemented.

Prepared Functional specs for Report, Enhancements, and Other conversion activities.

User Training and Integration Testing for different OM process and Flow Manufacturing Process and other modules as mentioned.

Preparation of the Setup documents and implementing the solutions in Production.

Client - Paramount Farms, Bakersfield, CA - Oracle Implementation of 11.5.10 Sep 2005 – Oct 2005

Oracle Functional Consultant Lead (Oracle Order Management, Trade Management, CRM, Contracts)

Design Review and Business process mapping, GAP Analysis of Trade Management. Creating Budgets, Campaigns, Programs, Claims and different offers and henceforth creating order and applying the promotions and handling different scenarios of business from the Trade Management prospective.

Writing enhancement specs for Different contract report, Contract status report, Edit sheet, Contract report, Contract Exception report.

Resolving different issues related to TM modules and raising TARs with Oracle and follow up with resolution of TM modules related Issues and Setup and full testing of TM module, Contracts, Order Management and Pricing, and shipping modules.

User Training and Integration Testing for TM and other modules as mentioned.

Client - Serono Inc. (Rockland, MA) - PHC Implementation Jul 2005 – Aug 2005

Oracle Order Management and Inventory Functional Consultant

Performed Business requirement gathering and gap analysis of Oracle Supply chain modules, Oracle Discrete Manufacturing and Distribution modules for 11.5.7 to 11.5.9 upgrade and implement the new features of their Distribution consumption model.

Perform Oracle setup of a new inventory structure in the SLI inventory organization.

Prepare Test case and performed Unit testing and User acceptance testing and implement new features in production.

Client - GE Transportation, Erie, PA - Upgrade of 10.7 to 11.5.10 Mar 2005 – Jun 2005

Oracle Order to Cash Functional Consultant

Performed Business requirement gathering and gap analysis of Oracle Supply chain modules such as Oracle Order Management, Oracle Shipping, Oracle Mobile Supply Chain (MSCA) modules, Advance pricing , Oracle Discrete Manufacturing and Distribution modules for GE Rail existing application..

Upgrading the Order type and other setups for Order Management from 10.7 to 11.5.10 and testing the new system in 11.5.10 in the upgraded instance of GE Rail.

Raising TARs and resolution of the issues/bug during the upgraded from 10.7 to 11.5.10.

Best Practice sharing across the GETS businesses and implementing the best practices suggested.

Worked on functional Design Extensions.

Client - GE Infra Security (Hickory, USA) - Oracle Production Support Jan 2005 – Feb 2005

Oracle Supply Chain Lead

Execute / Support Service delivery from Functional Support standpoint.

Gather the Business Requirements for conversions for various supply chain modules including sourcing.

Provide the functional inputs to Tech team for enhancements / Bug Fixes etc.

Lead User Acceptance Testing and implement requested changes to existing setups.

Drive Root Cause Corrective Actions (RCCA), call volume reductions and process improvements initiatives.

Onsite-offshore Coordination across Singapore, Europe, US, India.

Best Practice sharing across the GE Infra businesses and implementing the best practices suggested.

Verification and validations of all these modules and testing of all the modules to make sure the product is successfully implemented.

Client - GE Medical Systems (Milwaukee, USA) - GEMS Oracle COE Sep 2002 – Jan 2005

Position: ERP Analyst (Lead Role)

Lead more than 80 sites Oracle Order Management modules (Order to Cash, Shipping, Oracle Inventory, RMA Processing, E-Order Management, Advanced Pricing, IPR/ISO, Sourcing, Oracle Receivables implementation of 3 year period.

Program Management (Resource estimation, task management, Risk mitigations, impact on timeline and back up plan).

Manage, plan, direct and co-ordinate program activities to ensure that goals and objectives of the project deliverables are met within the prescribed timeframe and budget.

Based on demonstrated interpersonal skills was selected as the onsite coordinator with client in Milwaukee for GE Global Parts project on Global Parts implementation.

Actively engage projects using project management best practices such as risk management, scheduling, budget management, communications management, and stakeholder expectation management.

Act as a liaison between Business users and IT management to actively manage stakeholder’s expectations.

Gather requirement, Business Process Mapping, Prepare functional Spec, Application configuration to implement Oracle Supply chain modules at different sites.

Performed Cross functional Coordination with Client, Development teams, Infrastructure and Production support.

Project Communication of daily status update to Client PMO on daily basis and follow up with stakeholders on due action items.

Leading the Team for Global parts project in last 4 full cycle implementation which involves Order Management, Inventory and other modules and be the single point of contact from customer side.

Conduct the daily MOM call with site super users and resolve the action items with various stakeholders of the project with continuous follow up communications.

Onsite-offshore Coordination across Singapore, Thailand, Japan and other Asian countries, Europe, US, India.

Resolution of functional issues related to Oracle Manufacturing and Distribution during the implementation of all Manufacturing Modules for GEMS Sites.

Perform the levels of testing with users and help them to complete the full cycle testing for different releases.

Performed CRP demo to GEMS users and training on new functionalities and Go-live support for GEMS users.

Client - GE Medical Systems (GDC, Kolkata), Oracle Early Warning System Sep 2002 –Nov 2002

Position: Application Analyst

Successfully carried out the Regression testing for various GEMS Oracle Apps sites.

Performing various kinds of testing, such as Regression testing to interface, performance testing using Win Runner Tool.

Preparation of test plan and perform test execution, bug findings, resolution.

Client - Somerfield U.K. - WORD Single Product Code-CSS Jun 2002 –Aug 2002

Position: Application Analyst

Performed Analysis and requirement gathering of “Freedom Shopper”, “Other Applications”.

Performed Code conversion and testing activity for Freedom Shopper Application.

Perform all level of testing of the impacted components and integrated with other modules.

Client - Loyalty New Zealand (LNZ) - Loyalty System Apr 2002 –May 2002

Position: Application Analyst

Requirement gathering for Database upgrade of Delphi version 3.0 to 6.0, Interbase version 4.5 to 6.5.

Modifications in the applications as per requirement.

Unit testing, System Testing and User Acceptance testing of the modified components.

Implementation of the modified applications.

TCS Kolkata - Embedded Systems Jun 2001 – Mar 2002

Technical Analyst (Digital Signal Processing Group)

Requirement Study of DSP library mathematical functions.

Implementation of ITU G729A reference implementation on TMS320C5402 based DSK.

Simulation of different algorithm of G729 on Scilab.

Implement the basic mathematical function using fixed point algorithms.

Testing each function against standard C library, and also with that of TMS320 DSP functions.

CERTIFICATIONS

• Six sigma green belt project completion, 2004.

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