Customer Service Manager
Resume:
William A. Cooper Jr
Queen Creek, AZ 85242
E-Mail eg6ge9@r.postjobfree.com
AREAS OF EXPERTISE
OSHA Certified Correctional Safety
OSAH 30 hour program General Industries --1910
OSHA Authorized to train GENERAL INDUSTRY---501
Certified Emergency Manager
Customer Service and Public Relations
Incident Command Instructor
Personnel Management Personnel Training
Supervision and Instruction
Negotiation and Administration
Certified Emergency Medical Tech
Budget Planning
Fiscal Management
Serve-Safe Certified
Business to Business sales
Az Department of Corrections Staff Instructor Certified
ATTRIBUTES
Certified ACLS, PALS, ATLS, BLS and Certified Emergency Medical
Tech.
Excellent track record of 30 years service as Firefighter / Paramedic.
Over 20 years as a Certified Instructor of Safety and Human Relations
Policies.
On the staff of the University of Md, MIFRI and other CC to train and
teach EMT, ICS,CPR ect.
Involved in the dispersement of equipment and personnel to the World
Trade Center Disaster (9-11-01).
PROFESSIONAL EXPERIENCE
Stericycle- To teach employees and staff members of medical facilities the OSHA Blood Born Pathogen Standard (1910-1030) and other OSHA standards as required Inspect their facility and give recommendations to become OSHA compliant. Also, keep training records and schedules for approximately 300 facilities and report all training and findings to Stericycle.
The GEO Group, Inc.Recently promoted to Risk Management Coordinator and Fire and Safety Specialist
Responsible for conducting a variety of physical inspection to ensure that the building and its surrounding grounds are safe and in compliance with company, local, state and federal safety polices and regulations.
Provides the Facility’s senior management team with inspection reports and recommends corrective actions. Maintains an accident recording system or Occupational Safety and Health Administration (OSHA)
Log, reports monthly accident activity to facility management. Also I am certified as an AZ. Department of Corrections staff Instructor Certified
Operations Manager-American Golf
Stonecreek Golf Club, Paradise Valley, AZ.
Responsible for the daily operations of the golf course.
Assist with all aspect of operations of the golf course,
budgets,inventory,scheduling,tournaments.
Firefighter and Paramedic Supervisor
Anne Arundel County Fire Department, Annapolis, Maryland.
Administered First-Aide treatment to sick and/or injured persons before
and during transportation to medical facility. Planned and executed
many aspects of Firefighter/Paramedic Training. Developed and evaluated
new and improved medical response plans. Maintained training records
for all EMS providers. Maintained vehicles and medical communication
equipment. Determined staffing hours, parts and equipment required for
service calls.
William A. Cooper Jr
page 2
Emergency Response Coordinator/OSHA Certified Safety Officer
US Public Health, Rockville, Maryland
Negotiated with civic and professional leaders to develop survival
plans in accordance with local, state and federal policies. Coordinated
workers engaged in preparing for and combating disaster situations.
Directed inspection of emergency supplies and requisitioned needed
materials.
Human Relations Officer/Union Vice-President
Firefighter Union Local #1563
Advised management and union officials in the development, application
and interpretation of labor relations policies. Formulated policy and
directed industrial relations activities of organization. Identified
problems, diagnosed causes and determined corrective actions.
University of Maryland
BS Degree, Business Admin.
Anne Arundel Community College, Arnold, Maryland
AA Degree/EMT/Paramedic
National Fire Academy, Thurmont, Maryland
Management Fellowship Programs
REFERENCES AVAILABLE UPON REQUEST
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