Customer Service High School

CURRICULUM VITAE

AJEETA HEMANT KESWANI

** - ****** ***** *** *****,

Honey Park Road, Opp. Sitaram Nagar,

Adajan, Surat.

Mobile: 955-***-****

E-mail: *******.******@*****.***

CAREER AND PROFESSIONAL OBJECTIVE:

To seek the challenging career in an esteemed organization which can enhance and optimize my knowledge and skills and to be the value to the organization.

CAREER CONTOUR:

The Southern Gujarat Chamber of Commerce & Industry-Surat: July’10-till date

Designation-Assistant Secretary, Current CTC- 1.8 Lac p.a.

Key Result Areas

Seminar & Exhibition Management

General Correspondence with Government Officials & Corporate.

To design Brochure, Layout, Invitation Cards, Exhibition Manuals, Catalogue & Memento.

Preparing Proposals for the participants’ and to provide first line customer support by answering queries & resolving their issues.

To interact with new & existing participants to generate leads

To invite experts and subject matter specialists to share their views and experiences with members through seminars & workshops

Preparing contracts for Support Agencies, Sponsors, and Co-sponsors.

HDFC Standard Life Insurance Ltd – Gandhidham: July’ 08-Sep’ 09

Designation-Operation Officer, CTC- 1.8 Lac p.a.

Key Result Areas

Operation Management

To achieve six sigma in new business & persistency.

To generate leads for new business & agency.

To scrutinize the new business, policy servicing, claim form.

Follow ups for premium collection, revival calling, unit link transactions, conversion of new business.

Customer Service

To interact with new & existing customers to provide quality services.

To provide first line customer support by answering queries & resolving their issues by ensuring minimum TAT.

To update incomplete details of customer which help to provide good services to customers.

SUMMARY OF ACADEMIC:

Year Education Qualification School/College/

University Percentage secured

2000-01 S.S.C St..Xaviers High school, Adipur (Gujarat Board) 72%

2002-03 H.S.C Mount Carmel High school, Gandhidham (Gujarat Board) 66%

2005-06 B.COM Tolani Commerce College, Adipur

(Gujarat University) 64%

2006-08 PGDBM- Major-Finance Minor-Marketing

Tolani Institute of Management Studies, Adipur 75%

OTHER COURSE PROJECTS:

¬

Passed IRDA Exam with 57% in 2004-05.

Activity Base Management (Costing) at Bhuj Mercantile Cooperative Bank.

Production Planning & Control at Welspun India Ltd – Anjar.

Management Information System at Gokul Refoils & Solvent, Adipur.

Production and Operations Management at Gokul Refoils & Solvent, Adipur.

Human Resource Management at Gokul Refoils & Solvent, Adipur.

ACHIEVMENTS & AWARDS:

Won 2nd price in Basketball match in St Xavier’s High School.

Mountaineering & Trekking Course at adventure camp at Mount Abu.

Youth Awareness Program in All India Radio in Sindhi Language.

PERSONAL DETAILS:

Birth date : 28th October, 1985.

Gender : Female.

Interests and activities : Mountaineering, Trekking, reading books.

Strengths : Punctuality, consistency, adaptability.

Area of interest : Operations, Banking, Production/Manufacturing.

Languages known : English, Hindi, Sindhi.

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