Human Resources Manager
Resume:
Shulanda L. Hart
Atlanta, Georgia 30311
************@*****.***
Objectives Career opportunity in a Senior Human Resources Management position
Education Credits earned towards Jurist Doctorate degree
Emory University School of Law- 1987-1989
Bachelor of Arts- Political Science
Georgia State University – December 1986
Experience
10/2011 to 3/2012 PFG Cable Services, Inc.
Contract Human Resources Manager
• Recruiting and staffing; non-exempt and exempt; full cycle recruitment; manage background and drug screening process in warehouse and call center environments.
• Employee relations; consult with management, staff and CEO, COO regarding employee relations issues; Interface with outside counsel; provide HR policy interpretation; investigate and draft legal responses to third parties including EEOC, DOL, etc.
• Represent the company at formal proceedings including unemployment hearings, litigation matters, etc.
• Performance management; recommend appropriate corrective action and or termination of employment
• Organizational development
• All FMLA, ADA, COBRA, FLSA, HIPPA, OSHA compliance
• Employee orientation, development and training
• Policy development and documentation
• Employee communication
• Compensation and benefits administration to include salary surveys; Life, Health, Disability, Worker’s Compensation programs
• Employee services and counseling
• All duties as assigned
01/2011 to 10/2011 Temporary and Volunteer Projects
06/2010 to 10/2010 Department of Human Services via Abacus Staffing
Contract Recruiter
• Full cycle recruitment for the Adult Subsidized Employment Program
• Identify, screen, interview and refer qualified candidates to employers
• Consult with employers regarding program policies and candidate referrals
• Resolve employers payroll issues
12/2007 to 01/2010 Aegon Direct Marketing Services, Inc./ Stonebridge Life Insurance Co.
Human Resources Manager
• Develops, administers and communicates policies and procedures in a consistent manner which complies with governmental regulations. Provides advice and mediation regarding policy interpretation to management and staff. OSHA record keeper and first point of contact for workers compensation issues.
• Assist senior management in developing proactive strategies to facilitate the most appropriate organizational structures, which lead to successful outcomes. Identifies and develops recruitment and retention strategies which attract highly competent individuals and reduce hiring costs and turnover. Recruits, screens and refers qualified individuals to management for vacancies, ensuring equal opportunity through staff. Oversees in-house temporary staffing services.
• Consult with staff and management regarding employee relations issues ensuring consistency in application of policies. Informs management of issues as necessary and recommends and/or initiates appropriate action and resolution. Interfaces with Counsel to resolve legal issues arising from unresolved employee relations issues.
• Administers and maintains established compensation and benefits programs. Counsels and assist managers with related issues.
• Maintains performance management system. Recommends appropriate corrective action and or termination of employment as necessary. Assist managers with the preparation and implementation of disciplinary actions and terminations. Analyzes turnover data and initiates remedies as required.
• Develops and maintains department budget.
• Administers and process RIFs and severance.
• Performs other duties as assigned.
05/2001 to 11/2007 Fresenius Medical Care
Employee Relations Manager
• Manage Employee Relations function within HR department for multi-state locations; union and non-union environments; Approx. 5,000+ employees in business unit.
• Provide impartial and confidential consultation to employees who are concerned about an issue.
• Conduct informal and formal fact-finding investigations.
• Consult with inside and outside legal counsel in employment litigation matters.
• Coach managers and employees on alternative methods to handle conflicts as well as suggest cooperative methods.
• Counsel and coach managers and supervisors on employee performance management, employee relation issues, compliance issues, personnel policy interpretation, workers compensations, benefit issues, etc.
• Coordinate HR programs/policies for Employee Recognition Programs, Employee Assistance Program and Drug and Alcohol Testing Program.
• Investigate and draft legal responses to third parties including EEOC, DOL and other agencies.
• Resolve payroll, benefits and salary issues/disputes.
• Review changes in salaries for merit review program.
• Respond and answer all employee complaints/concerns received through the Employee Assistance Hotline and/or Compliance Hotline.
• Review and provide approval for employee progressive discipline and termination.
• Provide HR policy interpretation to managers and employees on issues including FMLA, ADA, FLSA, HIPPA, COBRA, OSHA, collective bargaining agreements, etc.
• Respond to and represent the company in formal hearings including unemployment matters, litigation matters, etc.
• Write and place recruitment ads and job postings on company intranet and internet. Implement recruitment strategies; Coordinate and assist in the recruitment process.
• Manage the background check process.
• Conduct exit interviews.
• Conduct wage surveys.
• Conduct training of HR related topics for field operations including sexual harassment, interviewing techniques, corrective actions, FMLA, etc.
• Prepare and present monthly reports
• Consult with senior management; suggest modifications to current policies/procedures.
• Supervise the work of subordinates.
1997-1999 Accounts Portfolios, Inc.
Human Resources Manager
1996-1997 Kemper National Insurance Companies
Human Resources Consultant
1995-1996 Best Buy Inc.
District HR Manager
1993-1995 Atlanta Job Corps
HR Representative
HRIS/Payroll Systems: People soft, ADP, Ceridian
References Available upon request
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