Customer Service Insurance

Samuel Ngaima Jr. 347-***-****

*** *** ***** *****, *** 814 Austell Georgia 30168 *******@*****.***

Objective_______________________________________________________________________

To obtain challenging employment that will allow me to utilize my current customer service, retail and administrative knowledge. This position will also possess the ability for me to enhance my current skills as well as create new abilities.

Education_______________________________________________________________________ University of Pittsburgh , April 2010 Graduate, Bachelors in Economics

Relevant Coursework______________________________________________________________

• Lambda Sigma National Fraternity • Stat and Probability for Business Management

• Urban Economics • Microeconomic & Macroeconomics

Skills____________________________________________________________________________

• Communication Skills • Comprehension of the Economy

• Analytical And Research skills • Computer and Technical Literacy

Relevant Experience_______________________________________________________________

Endeavor Telecom, Atlanta GA (May 2011- January 2012)

Field Operations Coordinator

Achievements:

• Scheduling of Endeavor Field Engineers to arrive onsite for an installation or repair dispatches.

•Working in a highly-collaborative team to provide excellent customer service.

EDMC Art Institute Online, Pittsburgh, PA (August 2009- March 2011)

ADMISSIONS REPRESENTATIVE

Achievements:

• Reached out to hundreds of students a day to enroll into online degree programs.

• Conducted conversations regarding potential student’s interests and plans in education.

Sunglass Hut, Pittsburgh, PA (August 2007- March 2009)

RETAIL ASSOCIATE (PT)

Achievements:

• One of the highest grossing sellers on the floor

• Provided individualized selling experience to every customer

Internships and Temp _______________________________________________________________

The Bridge of Pittsburgh, Pittsburgh, PA (May 2008 – August 2009)

YOUTH SUPPORT TRAINER/ INTAKE AIDE

Achievements:

• Training over 40 foster care youth for employment program

• Visited worksites on a weekly basis to alleviate barriers to program retention

Henderson Brothers Insurance, Pittsburgh, PA (February 2008 - May 2008)

CLAIMS UNIT INTERN

Achievements:

• Juggled and prioritized multiple concurrent projects

• Strengthened interpersonal skills through effective team effort

National Starch and Chemical, Bridgewater, NJ (June 2007 – August 2007)

MARKETING RESEARCH INTERN

Achievements:

• Developed public speaking skills after Presenting Research to company

• Further developed communication by contacting international source

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