Administrative Assistant Manager
Resume:
ETHELENE WILKINS-HAYES
Valdosta, Georgia 31602
E-Mail: ********@***.***
OBJECTIVE
To obtain a position that has the responsibility of leadership and management with a major corporation or educational institution that offers growth, advancement and challenge and affords me an opportunity to advance my learned experience.
EMPLOYMENT HISTORY
Coastal Plain Area EOA Head Start 04/04 – 05/11
CENTER SUPERVISOR
Responsible for the administrative, daily operation and the management of the Center and Center staff, including all service areas which included Family Services, Parent Involvement, Health, Nutrition, Education Mental Health and Disabilities, Transportation and Center Maintenance.
State of Florida/Camelot Community Care 08/03 – 04/04
Case Manager
Provided case management for children and families in Madison and Jefferson counties, performed regular home visits and made recommendation and changes as needed. Attended training with State of Florida Department of Children and Families.
Kids Incorporated 01/99 – 08/03
OPERATIONS MANAGER
Responsible for day-to day operations of Kids Incorporated satellite office. Served as liaison for Madison, Jefferson, Taylor and Wakulla Counties School Readiness Coalition. Administratively supervised Early Head Start, AmeriCorps and Eligibility and Enrollment staff. Manage multiple project and priorities. Served as Resource and Referral Counselor. Promoted public relations by serving as board member of several committees to include, local School Readiness Coalition, ARC of Madison and Jefferson Counties, Transportation for Disadvantage and Taylor County School readiness Coalition.
Kids Incorporated 11/98 – 01/99
ADMINISTRATIVE ASSISTANT
Completed all administrative tasks as required by the Early Head Start Project. Responsible for the maintenance of office supplies and office equipment. Served as Receptionist. Managed parent fees account and petty cash made bank deposits and maintained files for such. Produced monthly reports, client surveys, and minutes of all Policy Council and Staff Meetings. Coordinated travel and program visits when feasible.
U.S. Census 2000 10/98 – 01/99
RECRUITING ASSISTANT (TEMPORARY)
Recruited and tested potential applicants for enumerator, clerk and recruiting positions. Located testing sites and scheduled testing dates for potential applicants.
Florida Memorial College 03/90 – 08/97
ADMINISTRATIVE ASSISTANT
Responsible for the operation of the Office of the Vice President for Student Affairs. Coordinated travel reservations. Managed the internal and external mail and provide telephone support for the division. Resolved problems mediated disputes and handled student complaints. Coordinated the Student Emergency Loan Program and the Judicial and Standard of Conduct Hearings. Prepared confidential reports for senior management on emergency loans and status of findings of judicial hearings. Responsible for inventory and requisitions of supplies and equipment. Recorded minutes at Board of Directors' meetings for Student Affairs Division.
CRSS/WRJ 10/89 – 03/90
SECRETARY
Established work priorities for three Project Managers and one Director. Performed all routine office duties. Scheduled appointments and travel arrangements.
Office Specialist Temporary Services 05/89 – 10/89
SECRETARY
Temporary Assignments included word processing, administrative and secretarial work. Served as Receptionist and performed other routine office duties as requested.
W.A. Taylor & Company 11/87 – 04/89
SECRETARY
Responsible for the Office of the Director of Sales. Established work priorities for the department. Schedules appointments and made travel arrangements.
Miami Jewish Home and Hospital for the Aged 10/86 - 08/87
SECRETARY
Responsible for the office of the Director of Nursing. Established work priorities for the department. Performed all routine office duties. Responsible for all nursing personnel files. Supervised one staff person.
Family Health Center, Inc. 10/85-10/86
SECRETARY/HUMAN RESOURCE SPECIALIST
Responsible for the daily operations of the Office to the Director of Administrative Services. Performed all routine office duties. Schedules appointments and made travel arrangements. Processed insurance claims. Responsible for employment testing and selection, Interviewed and recommended qualified applicants for open positions. Responsible for collecting and distributing all employee timecards.
WPBT-2 Public Television 10/79 – 10/85
MEMBERSHIP ASSISTANT
Responsible for answering all member inquiries, complaints, and general questions concerning membership. Assisted volunteers during pledge drives. Maintained inventory of all supplies. Prepared statistical report after each pledge drive. Performed other routine office duties when required.
Miami Dade Community College 06/78 – 10/79
CLERK II
Responsible for booking incoming work orders for all audiovisual equipment. Organized audiovisual bookings for final layout. Typed schedule of audiovisual bookings on a daily basis. Responsible for utilization report at the end of the year.
Greater Miami Chamber of Commerce 05/77 – 06/78
MEMBERSHIP ASSISTANT
Answered inquiries by letter and by phone. Assisted during meeting and luncheons. Responsible for records of all members.
ACCOMPLISHMENTS
• Wrote successful mini-grant for Shiloh Missionary Baptist Church.
• Wrote Policy and Procedure for mini-grant.
• Wrote Policy and Procedure for Tri-Star Tours, a start-up company.
• Designed organizational charts for company.
• Researched and designed a benefit package for employees.
• Promulgated student handbook for Florida Memorial College for the years 1993-1998.
• Received audit with no findings during leadership of Early Head Start Program.
EDUCATION
AA Degree, Secretarial Science
North Florida Junior College, Madison, Florida
B.A. Degree, Public Administration
Florida Memorial College, Miami, Florida
Graduate Studies, Public Administration (18 credits)
Florida International University, Miami, Florida
Pursuing Master Degree (June 2011)
Non Profit Management and Leadership
Walden University
SKILLS
Computer literate. Word, Excel, Power Point. Types 85 wpm.
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