Customer Service Rep.

SAVY CHHOY

** ******* *****, ***. *, MELROSE,

*********@*****.***

CONTACT: (617) 412 - 8251

OBJECTIVE

To obtain a position in a working environment that will utilizes my potential, to gain more knowledge in new skills and experiences.

PROFESSIONAL EXPERIENCE

Aug 2009 - Oct 2009 Cengage Learning Center Boston, MA

Customer Service Representative / tier 1

* Trouble shoot error on SAM web data base

* Answering all technical calls, chats, and email

* Walk instructors and students on how to configure browser, and making sure they have the appropriate applications to run SAM.

* Escalate important networking or application error to tier 3 Technicians.

* Entering data into JIRA ticketing system

* Excellent Knowledge of Windows XP, Vista, Office 2007

June 2008 - Aug. 2008 Scheidt & Bachmann Burlington, MA

A/P Accountant

* Processing full cycle of accounts payable, communicating with vendors/customers and assisting with weekly payroll operations.

* Bank statement reconciliation

* Basic Inventory accounting

* AP check runs

* Create and match PO with invoices and Receiver

* Create check Remittance Voucher

* Prepare Invoices for approval to enter in account system M2M

* Other task and as assigned

Aug. 2006 - June 2008 Scheidt & Bachmann Burlington, MA

Helpdesk / Technical Support (tier 3)

n Answering Multi-line phones

n Offer Technical support via phone and emails

n Assist in the programming of Point of Sale system ( Ticket machine / Gates)

n Open / close Ticket for all calls using IPOL ticketing system

n Provide technical support for both new and existing merchant

n Reporting any major problems to high level Administrative

n Dispatching Technicians

Feb. 2002 - Feb.2004 Access Cardio System Concord, MA

Administrative Assistance

n Coordinate travel arrangements

n Assist Administrative manager and Project Managers as necessary

n Filing, retrieving, copying, and scanning all document

n Create, maintain, and organize confidential files and documents

n Answering multiples phone lines

n Retrieve and coordinate any incoming and outgoing messages

n Open and sort all incoming mails, prepare and stamp outgoing mail

n Direct and assist clients with any questions or request for documents

n Maintaining calendar, and meeting schedules

n Input employees' work schedule, and time sheets for payroll

n Oversee office supply, inventories, and order supplies when needed

n Open up and lock company during time office open to closed

Making sure each paper work and travel sheet are, process properly

Aug. 2000 - Dec. 2002 Coalition for a better Acre Lowell, MA

Administrative Assistance

n Offering help and work that is required by Administrative Executive

n Working with the appropriate personnel to ensure the day-to-day operations of the business are met

n Prepare weekly payroll and assist with Account AR/AP projects and miscellaneous task, as needed

n Managing and recording contract and related document

n Answering calls on provider call line and responding to fax and provider call-line follow up

n Scheduling of appointments and meetings and coordinating catering for special events and meetings

n Overseeing development of and managing distribution of provider mailings

n General administrative duties including minute-taking at staff and other meetings

Miscellaneous clerical activities including scheduling and project-base work

QAULIFICATIONS

Excellent Communications skills, Team player and ability to take directions well, fast learner

Proficient in MS Office

Knowledge in schematics and blueprints, General lab knowledge

Able to read computer process sheets

Effective communications skills

Knowledge of Electronics components and computer hardware

More then 1 years in the clerical/ customer service/ Helpdesk field

EDUCATION

1995 - 1999 Lowell, high School Lowell, MA

REFERENCES

Furnished upon request

Contact this candidate