Customer Service Representative
Resume:
NIQUITA FOSTER
**** **** ***** ***** – Atlanta, Georgia 30349
******@*******.***
EMPLOYMENT
Living Faith Tabernacle March 2009 – present
Receptionist/Administrative Assistant Forest Park, GA
Handles incoming and outgoing calls; greet persons at front office window; general clerical duties including filing, typing, faxing; provides assistance to pastoral staff as needed. Assist daycare director with the day to day operations of the church’s daycare and academy. Duties include creating and maintaining forms, filing, collection of tuition and parental contact.
Southern Company/Georgia Power January 2007 – December 2008
Customer Service Representative Atlanta, GA
Managed incoming and outgoing customer calls; provided pertinent information about billing and products to customers; processed connection and disconnection of service orders; other responsibilities included aiding in collections process; processed customer bill payments; provided assistance with payment arrangements
Washington Mutual Bank October 2004 – December 2006
Teller Stockbridge, GA
Controlled cash and check transactions within the financial center; was responsible for pulling & processing ATM transactions; drafted action plans for all goals not met the previous week; also was responsible for the marketing of WAMU products and services; assisted with the training of new hires; provided resolution of customer account issues and concerns; was accountable for the balancing and reconciliation of the vault.
Progressive Logistics Services March 2001 - March 2004
Account Specialist Atlanta, GA
Handled incoming and outgoing customer calls; responsible for billing individual customer accounts; compiled customer accounts receivable summaries; completed write-offs, credits for various accounts; created bulk mailing system for account specialists; acted as a liaison between the customer & the on-site facility managers
United Parcel Service May 1998 - March 2001
Operations Management Specialist Atlanta, GA
Responsible for the supervision of up to 40+ service providers; handling of call volume within the package center; assisted with the dispatch for the service providers, which included delivery change requests, pick-up requests as well as missed pick-up requests; initiated contact with customers regarding their package center concerns; completed summaries regarding the resolution of the customer's concerns
Corporate Concerns Associate November 1995 - May 1998
Smyrna, GA
Acted as a liaison between the corporate office & the customer located in the GA district; received messages and made the necessary contacts in order to gain resolution; assigned charged customer concerns to the designated department; followed up with the department to ensure the timely completion of the concern; drafted a write-up for the resolution of the concern to be forwarded back to the corporate office; compiled a weekly status report of the concerns received within the Georgia district; processed service recovery requests for the Georgia district; performed various duties of support for the management staff within the CSC (this included taking messages, typing memos, creating presentations, charts, etc.); trained package center clerks on the new systems being implemented within the centers.
NationsBank December 1993 - November 1995
Customer Service Representative College Park, GA
Fielded incoming customer calls within the customer service center; assisted customers with account information (included checking, savings, investments, loans, money-line and charge card accounts); researched outdated customer account information using microfiche; completed customer account credits as needed
NationsBank October 1992 – December 1993
Computer Operator College Park, GA
Operated the proof reading computer within the Corporate Lockbox Center; corrected account number errors that were detected by the proofreader; assisted with the data entry process as needed in order to meet processing deadlines
EDUCATION Academic High School Diploma
College courses in Math, Psychology, and English
SKILLS AND QUALIFICATIONS
Typing; MS Office Proficient; Appointment scheduling; Record keeping; filing; Multi-Line Telephone Operator; Excellent 10-Key skills; Writing procedures and office policy; Writing job descriptions; Advanced skills with MS Power Point; Proficiency with projector equipment and all presentation equipment and design; Customer Service Experience; Office procedure experience;
Learn new systems quickly; Able to prioritize work load and meet deadlines; Reliable, Resourceful, Dependable and Adaptable;
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