Project Manager Sales
Resume:
FRANK A. ROCCO III
Fullerton, California 92833
*******@*********.***
SUMMARY OF QUALIFICATIONS
IT Help Desk Support with experience in set-up, installing computers and providing technical system support. Familiar with vendor negotiations and workstation relocations. Proven ability to multi-task efficiently and work productively in a fast-paced, team-oriented environment with the ability to communicate effectively with all levels within the organization. Demonstrated ability to resolve issues in a timely manner improving productivity and overall efficiency.
PROFESSIONAL EXPERIENCE
IT Inventory Specialist
• Negotiated with vendors and suppliers to obtain more favorable pricing on hardware, software, peripherals and accessories.
• Worked with multiple vendors to ensure all newly purchased computers only contained company-approved software.
• Utilized product warranties to repair or replace defective hardware thus eliminating the need to spend additional company dollars.
• Project Manager assigned to procure hardware, peripherals and accessories required at new warehouse and retail locations.
• Managed day-to-day management of company IT purchasing activities for approximately 2000 employees. Created and maintained all Purchase Order documents and managed inventory tracking system for both new hires and termed employees.
• Served as the primary interface between the company and vendor resources for product availability, lead time, and pricing in accordance with corporate guidelines. Worked with the accounting department to ensure timely payments were made to the vendors in order to maintain a good credit history.
Desktop Technician I
• Built, configured, upgraded, installed, and troubleshot Windows 2000, 2003, and XP desktop operating systems.
• Ensured all computer equipment is in good working condition. Diagnosed HP computers for any hardware or software issues, checked for valid warranty repairs, ordered any necessary hardware items.
• Managed ghost server along with the Microsoft updates.
• Worked with the Facilities Management team to coordinate employee relocations including computer setup, printer and scanner installations, management of active data line connections, and repair of any other IT-related issues.
AS400 Systems Operator / Help Desk
• Monitored network environment and all peripheral equipment for 100 branch locations. Managed Help Desk, call supporting and restore services for all hardware, software and remote nodes of the enterprise. Monitored overall system status, including multiple job queues and message queues on AS/400, saving, restoring data libraries, and monitor job logs. Install PTF’S.
• Managed tape library – including initialization of nightly backups and offsite rotation in accordance with the company’s disaster/recovery plan.
• Coordinated all branch relocations in the state of California as Project Lead in conjunction with the Finance department on budgeting/relocation costs.
• Worked closely with Branch Managers on scheduling, work stoppage and multiple vendors for computers, printers, controllers, patch panels and hubs.
• Worked closely with various vendors with telecommunications companies to ensure voice and data lines were properly placed on site and in working condition.
• Promoted to Systems Operator managing the nightly backup and operations.
• Help Desk Technician – provided first level problem determination and support to the various user communities. This includes interviewing the user while analyzing the user’s request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent with information.
• Educated users as to the solution of hardware/software problems by answering questions, interpreting operating instructions, and providing references.
• Clearly isolated and defined problems, and resolved them when able or escalated them when unable to resolve.
Sales Associate / Department Team Leader
• Responded to basic customer and employee inquiries. Operated, demonstrated and explained merchandise in assigned area. Interpreted price tag UPC information to completed price check. Assisted customers with special orders.
• Managed department in conjunction with department manager.
• Worked with department manager on special projects – such as coordinating and tracking product inventories, planning and implementing pricing audits.
• Worked with vendors and suppliers to order, track merchandise and process all special orders.
WORK HISTORY
QUIKSILVER, INC. – Huntington Beach, California 2006 – 2009
Inventory Specialist / Desktop Technician
LOWES, HIW – Norwalk, California 2002 – 2006
Department Team Leader / Sales Associate
WESTBURNE SUPPLY, INC. – Garden Grove, California 1994 – 2001
System Operator /Helpdesk
Computer Knowledge
Systems: Microsoft Network, HelpStar Tracking System
Peripherals: HP Desktops. HP, Toshiba, and IBM Laptops
EDUCATION
• Golden West College, Huntington Beach, CA 2000
o Networking Essentials, CISCO
o Internship - Assisted students of all skill levels in Computer Lab
• Computer Learning Center, Anaheim, CA
o Internship - Assisted students, doing systems backups, IPL and shutdowns
• El Camino College, Torrance, CA
o Business Administration
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