Human Resources Customer Service

Career Overview

Administrator with ** years experience in Corporate Office Management. Demonstrated ability to provide exceptional support and service for a broad-range of executives, staff, and clients. Areas of expertise include Human Resources, Payroll, Contracts, and Accounting.

Core Accomplishments

Human Resources

• Interviewed, hired, trained and reduced employee turnover.

• Documented and maintained UI, DI, WC claims to a minimum.

• Implemented employee handbook, outlining all proper business procedures and office policies.

Payroll Administration

• Processed payroll and entered data into Paychex payroll program.

• Streamlined procedure to meet demanding deadlines.

Administration

• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-departmental use.

Operations

• Collaborated with President, Controller and Production Manager to ensure smooth work flow and efficient organization operations.

• Accountable for all operations of busy office, including staff meetings, office supplies and scheduling.

Skills

• Microsoft Office skills

• Typing 50 WPM

• Spreadsheet development

• Workers' compensation knowledge

• Employee training and development

• HIPAA compliance

• OSHA compliance

• ACCPAC accounting skills

• Account management

• Bank reconciliations

• Human resources management

• HRIS

• Benefits administration

• Training and development

• Compensation/payroll

• Consistently meet goals

• Administrative support

• Meets deadline/exceeds goals

• Self-starter

• Bilingual Spanish/English

• Computer proficient

• Contract auditing

Professional Experience

Regal Cultured Marble, Inc. Pomona, CA.

Corporate Administrator May 21, 1996-October 12, 2011

Administered compensation, benefits, safety and recreation programs. Conducted new employee orientation. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Identified staff vacancies and recruited, interviewed and selected applicants. Represented organization at personnel-related hearings and investigations. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Successfully established effective systems for daily correspondence tracking. Reduced overhead by taking on more responsibility with creative and administrative projects, reducing labor costs by 80+ hours per week. Developed and implemented Bid Tracking procedure which resulted in increased company efficiency and productivity. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Prepared and distributed Payroll for 500 employees in multiple states. Maintained confidential information, such as pay rates, bonus targets and pay grades. Discovered major instances of fraud, embezzlement and large balances due. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Assisted in the creation of vendor contracts. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Complied with federal, state and company policies, procedures and regulations. Matched purchase orders with invoices and recorded the necessary information. Completed and mailed bills, contracts, invoices and checks. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Processed daily invoices and billing. Performed accounts receivable duties including cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Amelia Austin Boutique, Westin Bonaventure, Los Angeles, CA. Store Manager 1989-1996

Created strategies to develop and expand sales of services to existing customer which resulted in a 40% increase in annual revenue. Managed opening and closing times for the main branch. Maintained and organized a customer database. Planned client relationship cultivating events to promote growth, resulting in an expansion of clientèle base by 60%. Trained employees on cash drawer operation. Maintained friendly and professional customer interactions. Answered questions regarding the store and its merchandise. Computed sales prices, total purchases and processed payments. Demonstrated use and care of merchandise. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Education

Watterson College, Pasadena CA. 1983-1984 Hospitality and Hotel Management

• Coursework includes: Hotel, Tourism and Hospitality Management

• Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing

• Professional Training: 6 month internship at TWA

East Los Angeles College, Los Angeles CA. 1984-1986 General Studies

• Courses include Keyboarding, Business Mathematics and Report Writing

• Emphasis on Business Administration

Law Room on-line course 2008

Certification:

• California Employment Law

• Illness and Injury Prevention

• Supervisor Anti-Harassment training

Additional work history and references available upon request.

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