Customer Service Medical

PATRICIA STERNS, AAS

**** ********* **, *********, ** 48328 248-***-**** ***********@*****.***

EDUCATION / CERTIFICATIONS

New Horizons Computer Learning Centers Troy MI

Healthcare Information Management, CMAA, 2008, CBCS, 2009, CPC-A, 2009

Westchester Community College Valhalla, New York

Associates Degree in Accounting

Medical Billing and Coding Internships with Barclay Medical Management and All American Physicians

WORK-RELATED SKILLS

Proficient in patient medical record maintenance, entering patient demographics, posting patient payments, coding from ICD-9 and CPT, scheduling patient appointments and customer service. Working knowledge of medical terminology, anatomy, physiology, CPT, ICD-9-CM, HCPCS, HIPPA, Microsoft Word, and Excel, investigating denied claims, and accounting principles. Familiar with medical insurance, billing, coding, and Misys practice management software.

WORK EXPERIENCE

Michigan Head and Spine Institute Novi, Michigan 2/2011 to present

Medical Records Clerk EMR scanning charts for Clinics, answering phones, uploading and burning CD’s

Lakes Management, Inc. Westland, Michigan 11/2010 – 2/2011

Purple Heart Solicitor Making daily phone calls to request and confirm donation pick-ups

Lighthouse of Oakland County Pontiac, Michigan 2/2010 – 1/2011

Receptionist Volunteer Answering and routing multi-line phone, assisting with client charts. Investigated foreclosure client files resulting in over $70,000 additional billing.

Snelling Staffing Services Southfield, Michigan 11/2009 – 12/2009

Temporary Assignment as a Medical Biller Entered patient demographics, coding ICD-9, billing for client office and hospital patient charges, posting patient payments on Misys software.

Liz Claiborne Auburn Hills, Michigan 2008 - 2009

Customer Service, Sales, Cashier Greet and provide excellent service to customers by informing them of sales promotions, directing them in selecting their items, assisting them in the fitting room and suggesting accessory items. Cashier including end-of-day amount verification. Processing new items.

Oakland Physicians Bloomfield Hills, Michigan 1998 - 2007

Medical Records Custodian Maintenance of medical records for a group Internal Medicine practice, indexing of patient charts by type of medical report, filing, disbursement of patient records for consulting doctors, insurance companies, subpoena requests, and patients under HIPAA guidelines, invoicing of copying fees, scheduling appointments and answering phones.

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