IT Project Manager/Support Technician

EDUCATION:

Career Blazers Learning Center Melville, New York

Help Desk Support Professional Program 1998

Pratt Institute Brooklyn, New York

BFA, Fine Art Photography/Minor: Photochemical Analysis 1976 –1981

PROFESSIONAL EXPERIENCE:

June 2010-August 2010

While working at New York Life, I was tasked with providing general Helpdesk duties for the thousands of nation-wide agents. This included virus removal, configuration issues, connectivity problems, configuration of Blackberry devices for receipt of email, software installations/upgrades and registry corrections. All assistance was accomplished either over the telephone or by using Go-To-Assistance peer-to-peer connections. Meticulous documentation was maintained using Remedy ticketing software. All inter-office communication was accomplished using Lotus Notes.

August 2009 –October 2009

At Fordham University, using Lotus and the Magic ticketing system I provided telephone support for logon issues, OS problems, email account resets and certain proprietary software updates. I was tasked with helping callers obtain necessary software to access the Universities’ wireless network as well as helping the users to clean their systems of spyware/malware.

April 2008 –July 2008

Acting as temporary Help Desk support at Winthrop University Hospital in which I perform printer repairs on Lexmark T642’s, Hp thin clients support and imaging on new computers (using Altiris deployment software) as well as installations and de-installations. I also perform inventory maintenance of various computer stores.

November 2007 –June 2009

In this position I have been deployed as temporary Help Desk support for Continuum Health Partners at both Beth Israel and Roosevelt Hospitals. When working for Continuum, I perform computer hardware inventories as well as unit-wide software deployments. I was often required to interface with dozens of medical personnel on a face to face basis. Many of the projects I have done for Continuum have had direct on the hospital’s ability to service their patients.

March 2007 –Present

Currently working temporary short-term jobs for Smartsource-inc.com that require either new installation, a de-installation and/or a re-installation. I have also been asked to upgrade hardware on various Dell configurations to allow multiple monitor support.

October 2006 –March 2007

At Pfizer Inc. I assisted end users with connectivity issues; configured DSL and cable routers using Telnet. I also maintained customer and cable routers using the BBSS tracking system. I was often required to call Internet Service Providers to modify or modify or create accounts for the end users. I provisioned new accounts with various nationwide providers. I also advised end users in ways to rid their systems of viruses, adware and malware.

September 2003 –October 2005

Level 3 Desktop Support Technician

Time Warner Cable I was responsible for assisting subscribers with configuration of personal computers for Broadband internet connections via telephone conversations via telephone conversations. Configured firewalls, TCP protocols, reset passwords, created email accounts. I also performed diagnostics on Bandwidth. I Served as Escalation technician for persistent subscribers’ problems.

May 2001 –August 2002

At New York Institute of Technologies, I maintained and repaired various networked and stand alone computer systems. Installed and configured new software and updates. I assisted students in configured new software and updates. I assisted students in configuring their personal computers to function on the campus’s T1 network. Also maintained and repaired various audio/visual systems. I also provided photographic services and graphical support.

1981 – 1987

In the United States Navy I achieved the rank of Photographer’s Mate 2nd Class. Developed and employed skills in Photographic Chemical Analysis and Quality Assurance. I served as a member of a SAR (Search and Rescue) team. Was Production Petty Officer for the Photographic Division Aboard the USS Kitty Hawk. I also served as the Public Affairs photographer for the NYC Command based at the Brooklyn Navy Yard. I was also responsible for maintaining division records on the Intel 8086 computers.

TECHNICIAL EXPERIENCE:

Hardware

• Installed and configured IDE and SCSI hard drives, SATA drives and USB components

• Installed memory modules and Peripheral components

• Completely assembled and disassembled 8076, 286, 386, 486, Pentium 1-4 and AMD Dual Core Systems

• Extensive work trouble-shooting Lexmark T624 printer

• Proficient in setting up both wired as well as wire-less routers

Software

• Installed and upgraded operating systems DOS 3 through Windows XP and Windows 7.

• Used Telnet to reconfigure programmable routers

• Installed and removed applications of all types including antivirus and spyware

• Troubleshooting applications of all types

SPECIALIZED SKILLS:

• Computer Proficiencies in: Microsoft Office (97’,2000, XP), Photoshop (3.5, 5.0, 6.0), PageMaker 6, Internet Explorer (3-Present), Netscape Navigator (2.0-Present), Track-It!, WordPerfect 8, Quark Express 4.0, Remedy, Magic, ACSR, Altiris, Acronis True Image, VMware, Office 2007 and 2010.

• Operating Environments in: DOS 4-6.22, Windows 95/98, PCDOS 7, Windows NT4, Windows 3.1, Windows ME, Mac OS8-10, Windows 2000/XP & Vista, as well as Windows 7.

• A + Certification; MCP

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