Customer Service Data Entry

Marcella Gilbert

***** ********* *** *** *** Moreno Valley, California 92553

323-***-**** *******.*******@*****.***

CAREER OBJECTIVE: To obtain employment with a company where my strong customer service, office skills, accounting and managerial skills would be best applied.

EMPLOYMENT EXPERIENCE:

April 2002 – Current Bally Total Fitness Corporate Office: Norwalk, CA

Senior Administrative Assistant of Accounting

*Set up and sort payments in batches & verify payments for date errors and pricing

* Match & enter coupons to customer payments & heavy data entry for customer information daily

* Set up customers for automatic payments from regular mail and Internet

*Investigate past due amounts and handled member disputes and queries

* Verify and process Personal Training contracts for automatic payment from various health clubs

* Handled customer calls regarding problem on payments via check or credit card

* Handled collection on past due payments, process chargebacks from credit card companies, enter information on finance

Schedules, assisted in paying out payments for vendors,

* Responsible on making decisions on approving refunds over a set amount of dollars

* Entering vouchers, purchase orders requisition and invoices/balancing accounts, processing credit card claims

* Prepare banks deposits for incoming payments, billing customers for monthly payments

* Assist in the Correspondence and Cancellation Departments

October 2006 – Current TARGET Stores, Norwalk, CA

Guest Service Team Leader – Evening Shift

*Drive Sales performance; lead and coach the team on ways to increase sales

*Lead a safe and secure environment focused on incident prevention

*Communicate to Sales Audit & follow up on issues regarding procedural errors on the front lines

* Ensure work efficiency by scheduling & delegating responsibilities to team members

* Train team members on how to deliver fast and friendly service & cross train team members to provide coverage

* Supervise & coach the team to ensure excellent in-stocks with minimal outs, fitting room duties, logistics back room duties

* Lead the team to ensure merchandise is well zoned all day, every day.

* Collect and count all monies from registers in store and prepare for bank deposits/Worked in the cash office processing

money and credit card transactions from the prior day

* Specialize in engaging and inspiring the team to reach their full potential and drive for results, interviewing, coaching on

performance

April 1999 – Jan. 2001 PINK DOT INC. Call Center: Los Angeles, CA

Customer Service Representative / Data Entry Clerk:

*Processed customer phone orders & data entry (Approximately 200 to 500 calls per day)

*Research and resolve customer problems as they occur.

*Prepare catalogs for customer mailing

January 1993 – March 1999 Delta Entertainment: West Los Angeles, CA

Order Entry / Data Entry Clerk/ Accountant Asst. – Returns Dept:

*Performed data entry of return product numbers back to inventory

*Prepared daily return merchandise reports& Invoicing and posting credits to the appropriate vendors

*Analyze all the problems on return discrepancies & issued return authorization numbers to vendors

*Download Sales orders for the EDI computer

*Assist the Order Dept on entering orders and resolving problems on miss-shipped items and shortages

*Assist the Accounts Receivable Dept. in entering cash receipts, credits and debits, posting vendor payments and processing bank deposits

Feb. 1990 – Sept. 1990 Air Force Base (Los Angeles): El Segundo, CA

Clerk – Typist / SATO Department:

*Typed travel receipts and government documents for incoming and outgoing Air Force troops.

*Received incoming service calls regarding travel orders for troops

*Made airline reservations for Air Force troops for government trips

SKILLS: Heavy Phones, Data Entry, Filing, Alpha/Numeric, 10 Key by Touch, Accounts Receivable and Payable

Computer Skills: Microsoft Word, Excel, PowerPoint, Access, AS400, VAX, EDI, Navision, Mapics, Ciboodle, Citrix

EDUCATION: United College of Business – Certificate of Business Office Administration

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