Management Assistant

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Jose Rouco

9850 SW 7th Ter, Miami, Fl 33174

Education

Florida International University, Chaplin School of Hospitality and Tourism –Miami, Fl

Bachelor in Arts of Hospitality Management, Expected Date of Graduation: May 2013

Hospitality Marketing Strategies / Law for Hospitality Industry / Management Accounting / Facilities Management /

Lodging Operations Control

Experience

Professional Experience

Runner/Vendor Attendant SoBe Food and Wine Festival, Miami Beach, Fl 02/2011 – 02/2012

Worked with various Chefs and Vendors

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Worked at such events like the “Q,” “Grand tasting,” and “Fun and Fit.”

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Did whatever the vendors needed like getting food or water

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Customer Call Center Department of Children and Families, Miami, Fl 05/2008 – 09/2012

Accepted 60 plus calls and changes per day

Attended and participated in supervisory conferences, meetings, trainings, workgroups, and quality initiatives.

Journey Ambassador/Front Desk Miami Airport Hilton and Towers, Miami, Fl 08/2004 – 03/2008

Managed the needs 40 plus guests, the day’s in-house meetings, functions, VIP’s, and groups.

Performed clerical duties such as word processing, filing, and making copies

Communicated with and assisted customers with any problems with reservations

Inputted data, made revisions, processed reservations, and processed payments for customers.

Assisted in other aspects of the hotel such as Valet, Housekeeping, Concierge, Bell Person, and Restaurant

Guest Assistant Jungle Island, Miami, Fl 06/2003 – 07/2004

Ticketed over 300 incoming guests, rentals, crowd control, and charged with greeting school children upon arrival

Handled between 800 – 1000 students from different schools or camps on daily basis

Did janitorial jobs based on the need for the day with animals

Languages

Bilingual in English and Spanish

Contact this candidate