Project Manager Customer Service

***********@*****.*** or

Cell - 520-***-****

Michael Donovan

Accomplishments

Successful completion and licensing in the State of Arizona in Property, Causality, Life and Health insurance

Continuing my education, I plan to complete my MBA upon completion of my BS/BA/BM. Graduation May 2011

I have supervised and maintained the supply chain along with ISO certification.

I have developed, researched, and delivered ISO procedures for implementation and certification.

Certificate of Achievement - Self-Managed Work Teams.

Successful completion of Developmental Leadership requirements.

Successful completion MAP Advanced Supervisor Training

Successful completion on SW Region Supervisor Training

Professional Experience

Agent / Owner – American Family Insurance, Tucson, AZ. September 2011 – July 2012

Customizing insurance policies for individual needs and requirements

Providing risk assessment, consulting services, claims assistance services, employee enrollment and helping to resolve any benefit issues.

Independent Agent - Aflac, Tucson, AZ. April 2010 – July 2011

Develop and maintain relationships with business owners and their employees

Ensure policy holders continued complete satisfaction

Continuing to meet all goals and expectations as an agent

Conducting presentations to groups from 3-100 employees about the policy benefits

Contractor Account Manager - Border States Electric, Tucson, AZ. December 2008 - October 2009

Develop and maintain relationships with customers

Ensure project expansion between customer and inside team

Built sales revenue from 5 million to 6.5 million dollars

Maximized all opportunities in the process of closing a sale resulting in taking of market share for larger competitors

Maintained professional internal and external relationships that met company core values

Quotations/Project Manger Supervisor - Border States Electric, Tucson, AZ. October 2007 - December 2008

Develop forecasting, goal setting and implementation for SW region of company

Manage and maintain success of Project Mangers and Quotes Department

Participate in Vital Factors meeting within branch

Maintain quality customer interaction & teamwork within the department.

Insure all team members’ development is continuous and successful.

Project Manager - Border States Electric, Tucson, AZ February, 2007 - October 2007

Develop and maintain customer schedules with focus on customer satisfaction.

Insure success of the project with minimizing the risk throughout the projects completion.

Serve as a guide to determine what work is needed to complete the project objectives.

Collaborate across teams to share information and coordinate successful completion on the project.

Buyer/Supply Chain Manager - ATS Southwest Inc, Tucson, AZ. - February, 1998 - December, 2006

Responsible for multi-million dollar project coordination.

Tracking parts status throughout the project to maintain project schedule.

Maintained supplier competency with expectation of lowering costs, ensuring on-time delivery, and schedule along with a quality performance.

Parts Manager - Tucson Cycle & Ski., Tucson, AZ January, 1995 - December, 1998

Managed supplier to insure proper delivery of procurement items.

Managed customer interaction with personnel.

Utilized historical data for sales forecasting and insure proper inventory amount including min/max

E.M.T - Tucson Medical Center, Tucson, AZ. October, 1993 - January, 1995

Treated incoming patients in triage.

Helped with day to day operation of the emergency room including patient care.

Performed BLS, basic life support and assisted nurses and doctors in ALS, advanced life support on a daily basis.

Sales Representative - Musselman’s Honda, Tucson, AZ July, 1990 - October, 1993

Customer service at the parts, sales and service counters.

Managed suppliers to insure correct delivery of parts to insure customer satisfaction.

Attended multiple functions as a company representative to promote the business

Education

Double Major Degree in Business Administration & Business Management - University of Phoenix, Tucson, AZ - graduation May 2011

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