Well experience in Customer Service/Front Desk for 10 years
Resume:
Chicago, IL ***** Cell: 773-***-**** Email: ********@*****.***
Veronica Casales
Objective To obtain as an entry level Administrative Assistant with the opportunity for the advancement within the company
Experience 2006-2009 Holiday Inn Chicago North Shore Skokie, IL
Sales Coordinator
Answer incoming calls; take reservations over the phone
Assist sales managers with preparing contracts; follow up with clients
Create group blocks from inquiry; tentative to definite
Pre block groups ; collect payments
Prepare weekly sales report
Provide fast, friendly & efficient service
Perform Administrative Duties (filing, type invoices, fax letters, email clients)
Use Opera System
2004–2006 Holiday Inn O’Hare Kennedy Chicago, IL
Guest Service Representative
Answer incoming calls; take reservations over the phone
Register guest, accept payments,Issue Refunds, greet & assist guest
Provide fast, friendly & efficient service
Perform Clerical Duties
Use Encore & Opera System
1999-2004 Holiday Inn Hillside Hillside, IL
Guest Service Representative
Answer incoming calls; take reservations over the phone
Pre assigned reservations as well as groups
Register guest, accept payments, greet & assist guest
Provide fast, friendly & efficient service
Perform Clerical Duties
Experience in Encore system
1998-1999 Villa Scalabrini North Lake, IL
Dietary Aid
Helped and prepared meals for the elderly
Assisted elderly in tasks
Helped maintain clean environment
Education 1994–1998 Thomas Kelly High School Chicago, IL
01/04 Chicago Land Laborers Tanning Center
Certified for Highway Work Zone Flagger
Interests A team player, able to relate and communicate effectively with clients and co-workers.
Bilingual, fluent in Spanish and English
Contact this candidate