Customer Service Representative
Resume:
Melissa S. Allen
Nampa, Idaho *3687
Cell: 208-***-****
Email: ****************@*****.***
QUALIFICATIONS:
• Work well without supervision
• Efficient in Command Alkon Software
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer service
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
06/2010- Current Montana Dakota Utilities Meridian, Idaho
Customer Service Representative
• Took inbound calls regarding customer gas and electric accounts
• Scheduled work orders for technicians
• Took Emergency orders
• Various jobs around office to support other departments
02/2010-09/2010 Showcase Limousine Boise, Idaho
Dispatcher
• Took incoming calls with multi phone lines
• Routed Drivers to jobs
• Daily Schedules for drivers
• Prepared Limos for the runs, stocking supplies inside making sure theme appropriate
• Billing of runs for corporate clients
06/2007-02/2010 G &B Redi Mix Nampa, Idaho
Concrete Dispatcher
• Took Daily orders from Contractors
• Routed mixer trucks to and from jobs
• Answered multi-line telephone and performed general office duties
• Kept record of Driver hours and processed payroll every week
• Worked with contactors to ensure product were correct for project
• Assisted supervisor with safety meetings
02/2005-06/2007 Ada Sand & Gravel Boise,Idaho
Gravel Truck Dispatcher
• Took incoming calls from contractors
• Routed gravel trucks to and from jobs
• Weighed trucks on scales
• Recorded driver hours for payroll
• Kept log books of driver fuel records and mileage for DOT
03/2004-02/2005 Allstar Transit Mix Las Vegas, NV
Gravel Truck Dispatcher
• Took incoming calls from contractors
• Routed Mixer Trucks two and from jobs
• Daily Schedule for Mixer Drivers
• Recorded driver hours for payroll
Melissa S. Allen
18424 Avalon Pl.
Nampa, Idaho 83687
Cell: 208-***-****
Email: ****************@*****.***
QUALIFICATIONS:
• Work well without supervision
• Efficient in Command Alkon Software
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer service
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
06/2010- Current Montana Dakota Utilities Meridian, Idaho
Customer Service Representative
• Took inbound calls regarding customer gas and electric accounts
• Scheduled work orders for technicians
• Took Emergency orders
• Various jobs around office to support other departments
02/2010-09/2010 Showcase Limousine Boise, Idaho
Dispatcher
• Took incoming calls with multi phone lines
• Routed Drivers to jobs
• Daily Schedules for drivers
• Prepared Limos for the runs, stocking supplies inside making sure theme appropriate
• Billing of runs for corporate clients
06/2007-02/2010 G &B Redi Mix Nampa, Idaho
Concrete Dispatcher
• Took Daily orders from Contractors
• Routed mixer trucks to and from jobs
• Answered multi-line telephone and performed general office duties
• Kept record of Driver hours and processed payroll every week
• Worked with contactors to ensure product were correct for project
• Assisted supervisor with safety meetings
02/2005-06/2007 Ada Sand & Gravel Boise,Idaho
Gravel Truck Dispatcher
• Took incoming calls from contractors
• Routed gravel trucks to and from jobs
• Weighed trucks on scales
• Recorded driver hours for payroll
• Kept log books of driver fuel records and mileage for DOT
03/2004-02/2005 Allstar Transit Mix Las Vegas, NV
Gravel Truck Dispatcher
• Took incoming calls from contractors
• Routed Mixer Trucks two and from jobs
• Daily Schedule for Mixer Drivers
• Recorded driver hours for payroll
Melissa S. Allen
18424 Avalon Pl.
Nampa, Idaho 83687
Cell: 208-***-****
Email: ****************@*****.***
QUALIFICATIONS:
• Work well without supervision
• Efficient in Command Alkon Software
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer service
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
06/2010- Current Montana Dakota Utilities Meridian, Idaho
Customer Service Representative
• Took inbound calls regarding customer gas and electric accounts
• Scheduled work orders for technicians
• Took Emergency orders
• Various jobs around office to support other departments
02/2010-09/2010 Showcase Limousine Boise, Idaho
Dispatcher
• Took incoming calls with multi phone lines
• Routed Drivers to jobs
• Daily Schedules for drivers
• Prepared Limos for the runs, stocking supplies inside making sure theme appropriate
• Billing of runs for corporate clients
06/2007-02/2010 G &B Redi Mix Nampa, Idaho
Concrete Dispatcher
• Took Daily orders from Contractors
• Routed mixer trucks to and from jobs
• Answered multi-line telephone and performed general office duties
• Kept record of Driver hours and processed payroll every week
• Worked with contactors to ensure product were correct for project
• Assisted supervisor with safety meetings
02/2005-06/2007 Ada Sand & Gravel Boise,Idaho
Gravel Truck Dispatcher
• Took incoming calls from contractors
• Routed gravel trucks to and from jobs
• Weighed trucks on scales
• Recorded driver hours for payroll
• Kept log books of driver fuel records and mileage for DOT
03/2004-02/2005 Allstar Transit Mix Las Vegas, NV
Gravel Truck Dispatcher
• Took incoming calls from contractors
• Routed Mixer Trucks two and from jobs
• Daily Schedule for Mixer Drivers
• Recorded driver hours for payroll
Melissa S. Allen
18424 Avalon Pl.
Nampa, Idaho 83687
Cell: 208-***-****
Email: ****************@*****.***
QUALIFICATIONS:
• Work well without supervision
• Efficient in Command Alkon Software
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer service
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
06/2010- Current Montana Dakota Utilities Meridian, Idaho
Customer Service Representative
• Took inbound calls regarding customer gas and electric accounts
• Scheduled work orders for technicians
• Took Emergency orders
• Various jobs around office to support other departments
02/2010-09/2010 Showcase Limousine Boise, Idaho
Dispatcher
• Took incoming calls with multi phone lines
• Routed Drivers to jobs
• Daily Schedules for drivers
• Prepared Limos for the runs, stocking supplies inside making sure theme appropriate
• Billing of runs for corporate clients
06/2007-02/2010 G &B Redi Mix Nampa, Idaho
Concrete Dispatcher
• Took Daily orders from Contractors
• Routed mixer trucks to and from jobs
• Answered multi-line telephone and performed general office duties
• Kept record of Driver hours and processed payroll every week
• Worked with contactors to ensure product were correct for project
• Assisted supervisor with safety meetings
02/2005-06/2007 Ada Sand & Gravel Boise,Idaho
Gravel Truck Dispatcher
• Took incoming calls from contractors
• Routed gravel trucks to and from jobs
• Weighed trucks on scales
• Recorded driver hours for payroll
• Kept log books of driver fuel records and mileage for DOT
03/2004-02/2005 Allstar Transit Mix Las Vegas, NV
Gravel Truck Dispatcher
• Took incoming calls from contractors
• Routed Mixer Trucks two and from jobs
• Daily Schedule for Mixer Drivers
• Recorded driver hours for payroll
Melissa S. Allen
18424 Avalon Pl.
Nampa, Idaho 83687
Cell: 208-***-****
Email: ****************@*****.***
QUALIFICATIONS:
• Work well without supervision
• Efficient in Command Alkon Software
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer service
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
06/2010- Current Montana Dakota Utilities Meridian, Idaho
Customer Service Representative
• Took inbound calls regarding customer gas and electric accounts
• Scheduled work orders for technicians
• Took Emergency orders
• Various jobs around office to support other departments
02/2010-09/2010 Showcase Limousine Boise, Idaho
Dispatcher
• Took incoming calls with multi phone lines
• Routed Drivers to jobs
• Daily Schedules for drivers
• Prepared Limos for the runs, stocking supplies inside making sure theme appropriate
• Billing of runs for corporate clients
06/2007-02/2010 G &B Redi Mix Nampa, Idaho
Concrete Dispatcher
• Took Daily orders from Contractors
• Routed mixer trucks to and from jobs
• Answered multi-line telephone and performed general office duties
• Kept record of Driver hours and processed payroll every week
• Worked with contactors to ensure product were correct for project
• Assisted supervisor with safety meetings
02/2005-06/2007 Ada Sand & Gravel Boise,Idaho
Gravel Truck Dispatcher
• Took incoming calls from contractors
• Routed gravel trucks to and from jobs
• Weighed trucks on scales
• Recorded driver hours for payroll
• Kept log books of driver fuel records and mileage for DOT
03/2004-02/2005 Allstar Transit Mix Las Vegas, NV
Gravel Truck Dispatcher
• Took incoming calls from contractors
• Routed Mixer Trucks two and from jobs
• Daily Schedule for Mixer Drivers
• Recorded driver hours for payroll
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