Customer Service Front Office

Abdulkadir Osman

*** ******** **

Dorchester Ma,*2121

Phone: 202-***-****

Email: *****.*****@*****.***

OBJECTIVE: To obtain a position which will both utilize and further develop my education and experience in the field of social services, while also providing an opportunity for longevity and growth.

QUALIFICATIONS:

15+ years experience in office management & social services

Operation of multiple computer operating systems

Effective in responding to individual requests and resolving concerns.

Excellent communication skills and positive attitude.

Talent for gaining and maintaining relationships with individual clients.

Attentive to subtle details.

Able to successfully multi-task.

EXPERIENCE:

Mental Health Counselor - Newton Wellesley Hospital - March 2004 - February 2010

Schedule client appointments including at-home, residential or even visits in hospitals or treatment facilities. Completed risk assessments or mental health evaluations on clients as required. Talking and counseling with clients to help them make informed decisions about themselves, their lives and even relationships and future goals. Providing consistent care and treatment programs for clients by providing required documentation and case records to other professionals involved with the clients. Keeping accurate client records, files and documentation for the release of information to other treatment professionals. Meeting and planning the most effective treatment for the patient with other professionals in the field.

Patient Care Assistant - Newton Wellesley Hospital - June 2000 - March 2004

Perform direct nursing tasks including taking vital signs, assisting with activities of daily living and hygiene needs, and obtaining certain lab specimens. Assists in maintaining and providing a clean, safe environment. Participates in follow-up activities and tracking clients, schedules appointments and performs other related tasks. Escorts patients to and from various destinations. Perform delegated or other specialized functions as educationally prepared.

Front Desk Supervisor - Heritage Vernon Court - January 1997 - June 2000

Exemplify excellent customer service while creating a positive atmosphere for guest relations. Monitor activity in the lobby, including interacting with individuals to acquire immediate feedback. PBX Operations, including prioritizing incoming or outgoing mail and faxes, print and file reports. Provide conference and meeting room support.

Front Office Supervisor - Hyatt Regency Boston - January 1990 -December 1996

Oversee front office staff to assure an effortless and well-organized operation of my assigned shift. Motivate all front office personnel to include training, and communicating objectives. Conducted front office inventory and ordered supplies. Check and controls room reservations, and front office systems. Managed desk, resolved guest concerns, and handled emergencies or other challenges that may occur during my assigned shift. Provide minimal security to the property as the Manager on Duty.

EDUCATION:

Bartamaha in Somalia - High School (General Diploma)

Roxbury Community College - ESL

American Red Cross - Patient Care Assistant/ Home Health Aide

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