Office Administration/Clerical/Secretarial
Resume:
Cindy Bennink
** *. ******** **., ******, MI ****5
*********@*******.***
Highly efficient and dedicated office administrator with successful contributions in an office setting. A valued and well-respected leader who excels in planning, scheduling, and prioritizing work project/programs to achieve desired outcomes. Upbeat, highly organized, and versatile office administrator with track record of success in diverse environments including business/healthcare. Consistent history of overachieving client and employer satisfaction goals through follow-up and problem solving. Team player who works with staff at all levels and customers/clients/patients from diverse backgrounds and cultures to deliver stellar results.
General Office Skills
Accounts Payable/Receivable
Staff Training & Development
Communication & Presentation
Inventory Management
Typing: 55-60 wpm
Business Development
Itemized Statements
Correspondences/Letters
Data Entry
Process Analysis
Project/Program Management
Quality Assurance
Database Setup and Maintenance
Customer Service
Contract Management
Credit Card Processing
Front Desk Operations
Collections
Risk Management
Operational Streamlining
Regulatory Compliance
Desktop Publishing
Problem Resolution
Invoice/Billing
Scanning Documents
Scheduling
Accounting
Accomplishments
Trinity Health Services
Improved billing cycle for insurance eligibility by re-training UCB staff to collect pertinent information needed to expedite submission of insurance claims.
Reduced collection-related work hours by revamping process and elimination of redundant tasks across United Collection Bureau and Trinity.
Reduced gaps in patient records by promoting more stringent entry of medical data in various software/databases.
Education 20/20, Inc.
Developed online/ marketing campaigns that grew student enrollment by 36%.
Played key role in startup and launch of online programs.
Worked independently relying on resourcefulness and critical thinking to improve the function and procedures of the business.
Trained students, schools and staff providing a first impression of a virtual school.
Windows Computer Software Experience
Peachtree Accounting
ACT Program
Customer Relations Management (CMR)
PC Anywhere
Microsoft Outlook
Microsoft Money
Dragon Naturally Speaking
Adobe Pro Design (video editing)
Track It
Internet Explorer
HP Scanning Software
Microsoft Office:
Excel
Word
Publisher
PowerPoint
Access
Apple IMac Computer Software Experience
Dragon Dictation
Numbers
Keynotes
Izotope Music & Speech Cleaner
Checkbook
Pages
Write It Now
QuarkXpress
Evernote
Professional Experience
2011 – Present
Short-term projects and seasonal work including a stint at a major big box retailer – recognized for phenomenal customer service and organizational talents that enhanced business operations and staff productivity during peak periods. Highly motivated taking initiative in leading retail sales associates as a team to surpass seasonal sales expectations.
Trinity Healthcare Services
Hospital Liaison/UCB 2009 - 2010
Handled variety of medical and business functions in a high-volume hospital administration environment. Prepared and processed billings for primary and secondary insurance using HealthQuest System and numerous eligibility websites for Medicare, Medicaid, Priority Health, and Blue Cross. Recorded and maintained high volume of complex and confidential medical data in databases and systems including HealthQuest software and CUBS systems. Disbursed mail, generated itemized patient statements, correspondence, and credit card processing. Worked with patients concerning financial aid and collection issues. Revamped workflow process from United Collection Bureau to Trinity and eliminated work redundancies for greater efficiency. Established and maintained quality employee and patient relationships while maintaining highest possible accuracy and confidentiality in all reporting.
Education 20/20, Inc.
Student Coordinator 1998 – 2007
Managed office staff and all administrative operations for one of the nations’ first virtual schools offering online/distance learning programs using web-based software and systems. Composed business correspondence, letters, memoranda, and proposals. Handled tracking of complex data (student applications, status, etc..) on spreadsheets and databases as well as hard/paper files. Developed and presented orientation programs to groups of new clients and students. Played active role in marketing and promotion of all academic plans and programs, and contributed to sustained student enrollment and retention. Initiated and maintained quality business relationships with school districts, administrators, parents, and family members to advance all academic plans/programs. Managed contract setup and administration with multiple traditional brick-mortar schools. Played a key role in startup and launch of online programs and main office.
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