Cindy Bennink

** *. ******** **., ******, MI ****5

616-***-****

edrtgk@r.postjobfree.com

Highly efficient and dedicated office administrator with successful contributions in an office setting. A valued and well-respected leader who excels in planning, scheduling, and prioritizing work project/programs to achieve desired outcomes. Upbeat, highly organized, and versatile office administrator with track record of success in diverse environments including business/healthcare. Consistent history of overachieving client and employer satisfaction goals through follow-up and problem solving. Team player who works with staff at all levels and customers/clients/patients from diverse backgrounds and cultures to deliver stellar results.

General Office Skills

Accounts Payable/Receivable

Staff Training & Development

Communication & Presentation

Inventory Management

Typing: 55-60 wpm

Business Development

Itemized Statements

Correspondences/Letters

Data Entry

Process Analysis

Project/Program Management

Quality Assurance

Database Setup and Maintenance

Customer Service

Contract Management

Credit Card Processing

Front Desk Operations

Collections

Risk Management

Operational Streamlining

Regulatory Compliance

Desktop Publishing

Problem Resolution

Invoice/Billing

Scanning Documents

Scheduling

Accounting

Accomplishments

Trinity Health Services

Improved billing cycle for insurance eligibility by re-training UCB staff to collect pertinent information needed to expedite submission of insurance claims.

Reduced collection-related work hours by revamping process and elimination of redundant tasks across United Collection Bureau and Trinity.

Reduced gaps in patient records by promoting more stringent entry of medical data in various software/databases.

Education 20/20, Inc.

Developed online/ marketing campaigns that grew student enrollment by 36%.

Played key role in startup and launch of online programs.

Worked independently relying on resourcefulness and critical thinking to improve the function and procedures of the business.

Trained students, schools and staff providing a first impression of a virtual school.

Windows Computer Software Experience

Peachtree Accounting

ACT Program

Customer Relations Management (CMR)

PC Anywhere

Microsoft Outlook

Microsoft Money

Dragon Naturally Speaking

Adobe Pro Design (video editing)

Track It

Internet Explorer

HP Scanning Software

Microsoft Office:

Excel

Word

Publisher

PowerPoint

Access

Apple IMac Computer Software Experience

Dragon Dictation

Numbers

Keynotes

Izotope Music & Speech Cleaner

Checkbook

Pages

Write It Now

QuarkXpress

Evernote

Professional Experience

2011 – Present

Short-term projects and seasonal work including a stint at a major big box retailer – recognized for phenomenal customer service and organizational talents that enhanced business operations and staff productivity during peak periods. Highly motivated taking initiative in leading retail sales associates as a team to surpass seasonal sales expectations.

Trinity Healthcare Services

Hospital Liaison/UCB 2009 - 2010

Handled variety of medical and business functions in a high-volume hospital administration environment. Prepared and processed billings for primary and secondary insurance using HealthQuest System and numerous eligibility websites for Medicare, Medicaid, Priority Health, and Blue Cross. Recorded and maintained high volume of complex and confidential medical data in databases and systems including HealthQuest software and CUBS systems. Disbursed mail, generated itemized patient statements, correspondence, and credit card processing. Worked with patients concerning financial aid and collection issues. Revamped workflow process from United Collection Bureau to Trinity and eliminated work redundancies for greater efficiency. Established and maintained quality employee and patient relationships while maintaining highest possible accuracy and confidentiality in all reporting.

Education 20/20, Inc.

Student Coordinator 1998 – 2007

Managed office staff and all administrative operations for one of the nations’ first virtual schools offering online/distance learning programs using web-based software and systems. Composed business correspondence, letters, memoranda, and proposals. Handled tracking of complex data (student applications, status, etc..) on spreadsheets and databases as well as hard/paper files. Developed and presented orientation programs to groups of new clients and students. Played active role in marketing and promotion of all academic plans and programs, and contributed to sustained student enrollment and retention. Initiated and maintained quality business relationships with school districts, administrators, parents, and family members to advance all academic plans/programs. Managed contract setup and administration with multiple traditional brick-mortar schools. Played a key role in startup and launch of online programs and main office.

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