Technician Manager

GREGORY FREELOVE

CONTACT INFORMATION

Address *** ******** *****

Dothan Alabama, 36301

Telephone 954-***-**** (cellular)

Email *********@*********.***

EDUCATION

**** **** *** ******* Academy of Health and Science;

San Antonio, Texas

91Y Eye Specialist Course

1985 Valdosta State University

Valdosta, Georgia

1981 Kentucky State University

Frankfurt, Kentucky

CAREER DETAILS

2005 to Present

UNIVERSITY OF MIAMI

Palm Beach Gardens, Florida

Clinic Manager, University of Miami/Bascom Palmer Eye Institute

Responsible for assisting the Director and Chief Operating Officer with the day-

to-day operation of the Satellite location by preparing and adjusting clinic

schedules for monthly and day to day schedules, reviewing patient

volumes for physicians, working with Team Leads and Director on the annual

and probationary reviews. Counseling employees, facilitating the hiring process

for all technical candidates, reviewing payroll using the KRONOS system,

training the technical staff and ensuring they are complying with the Mission of

Bascom Palmer Eye Institute. Serving as an advocate to ensure that patients

needs and concerns are addressed. In addition serving as an ophthalmic

technician to keep an understanding of the theory, principles and practice of eye

care.

Accomplishments include:

• Contributed to the number one ranking by contributing to patient satisfaction, by providing quality eye exams and effective leadership.

• Organized a team of leaders to assist in managing the practice.

• Created new systems for the coordinator's to be more efficient.

• Improved the overall flow of patients in the practice.

• Created a continuing training program for the techs.

• Decreased waiting time for the patient significantly.

• Improved patient service recovery time.

• Improved the ratio of patients seen by techs.

2000 to 2005

UNIVERSITY OF MIAMI

Miami, Florida

Ophthalmic Technician, University of Miami/Bascom Palmer Eye Institute

Provided complete eye exams.

Accomplishments include:

• Contributed to the number one ranking by contributing to patient satisfaction, by providing quality eye exams.

1994 to 2000

COLUMBIA HEALTH CARE

Plantation, Florida

Lead Ophthalmic Technician, Columbia Health Care Organization

Organized schedule for technicians, trained, and provided ophthalmic eye exams

which included refractions, slit lamp exams, visual fields, A and B scans,

endothelial microscopy and fundus photography.

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