Healthcare Administrative
Resume:
CHRISTOPHER D. RYAN, MBA
**** **** ****, ***** ****, Texas 78681
*******@******.**.***
QUALIFICATIONS PROFILE
Compassionate and diligent care provider, committed to providing quality services to manage the health needs of individuals, families, groups and communities. Exemplify outstanding integration skills to achieve ROI, process improvement, and patient care objectives. Excel at implementing standard practices and procedures to optimize efficiency and increase productivity toward successful attainment of organizational goals. Accustomed to building long-term quality relationships and fostering mutual respect to culturally diverse individuals. Known for a keen eye for detail coupled with proven effectiveness to multitask in fiercely competitive, challenging and fast-paced environment.
CORE STRENGTHS
- Quality Control and Regulatory Compliance
- Health Care Operations Management
- Budget Implementation and Cost Control
- Six Sigma Process Improvement Technique
- Leadership, Training, and Team Building
- Continuous Process and Performance Improvement
- Time Management and Prioritization
- Outstanding Customer Service Relations
- Organized with Strong Analytical Abilities
- Problem Resolution and Decision Making
- Articulate Oral and Written Communication
- Superior Interpersonal and Negotiation Skills
EDUCATION
MASTER OF BUSINESS ADMINISTRATION, Emphasis in Health Care Administration
- University of Phoenix, Austin, TX: 2009–2010
Relevant Coursework: Accounting in a Heath Care Environment | Health Care Finance | Health Care Operations Management | Economics in Health Care | Applied Business Research & Statistics in Health Care| Ethical, Legal, and Regulatory Issues in Health Care
BACHELOR OF BUSINESS ADMINISTRATION, Major in Marketing
- University of Texas at Arlington, Arlington, TX: 1992–1995
COURSEWORK IN BACHELOR OF SCIENCE IN BIOMEDICAL SCIENCE
- Texas A&M University, College Station, TX: 1991–1992
EMPLOYMENT HISTORY
SALES AND CUSTOMER SERVICE REPRESENTATIVE 2008–PRESENT
HARTE HANKS ~ AUSTIN, TX
Promote and sell web advertising to vacation homeowners for Home Away, the largest vacation web listing company in the world in a call center environment. Regularly interact with customers to provide information in response to inquiries about products and services as well as to handle and resolve problems in a timely manner. Build and cultivate long-term quality relationships with clients by addressing their needs and providing specific solution recommendations.
Notable Accomplishments:
- Delivered informative sales talk through phone regarding integrated products and services to persuade clients to purchase
- Rose from rank through demonstration of exemplary performance, dedication, and efficiency
NEW HOME SALES / CONSULTANT 2006–2008
PERRY HOMES ~ AUSTIN, TX
Directed and coordinated daily operational business aspects along with all other details of running a microcosm of Perry Homes in the community. Established and maintained productive relationship with buyers who wanted to purchase a new home. Regularly convened with realtors and buyers to present detailed floor plans and blueprints. Utilized outstanding integration skills to coordinate each line of business: construction, pricing, architecture, and materials to bring a seamless experience to the customer.
Notable Accomplishments:
- Played a vital role in gathering marketing requirements, budgeting, home pricing, location of inventory homes, floor plans as well as construction staff
- Assumed full responsibility in all process of closing a new home, from writing the contract, supervising construction progression, through ensuring financial set up
- Greatly surpassed sales targets through demonstration of exemplary sales skills, dedication, and efficiency
- Exemplified proven ability to read and interpret chains of title
WHOLESALE ACCOUNT EXECUTIVE 2002–2006
WASHINGTON MUTUAL BANK ~ DALLAS / AUSTIN, TX
Primarily held responsible for evaluating and building a relationship with mortgage brokers that want to work with Washington Mutual. Facilitated training and prepared comprehensive presentations regarding Washington Mutual products. Rendered high level of assistance in interpreting all loan documents including appraisals and chains of title.
Notable Accomplishments:
- Commended for generating millions of dollars worth of loans by expertly advising brokers on the benefits of placing their clients with Washington Mutual
- Personally selected to manage the Austin, Texas area to increase the amount of loans being sent to WAMU
- Elevated production to 50%, expanded customer base, and grew market share by effectively managing the Austin, Texas territory
CUSTOMER SERVICE REPRESENTATIVE 2001–2002
NORTH AMERICAN MORTGAGE ~ DALLAS, TX
Worked on underwriting to gather required documents for clarifying an applicant’s information in conjunction with the broker. Provided assistance to the closing department by verifying the applicant and title companies’ compliance with required documents in order to close and fund their loans on time.
Notable Accomplishments:
- Served as an integral member in providing customer support from initial loan applications to loan funding for the Colorado, Houston, and Gulf States area
- Recognized as the focal point of contact for brokers by answering questions and performing tasks that lead to the closing of loans
- Gained keen expertise in identifying inconsistencies and/or fraud in loan applications
SYSTEMS SALES ENGINEER 1998–2001
NORTEL NETWORKS ~ DALLAS, TX
Worked collaboratively with the sales force in building Asynchronous Transfer Mode, Frame Relay, IP, Voice, VoIP, and Optical networks, including data centers and DSL. Acted as the key technical resource through excellent problem solving and troubleshooting skills leading to major account wins. Conducted ongoing training on the latest equipment and technology to stay abreast with the current trends. Delivered numerous business and technical presentations to the CEO’s of Fortune 500 companies to small business owners. Pivotal in integrating multiple networks and services across different carriers; determined diverse needs of each carrier when it comes to the services.
Notable Accomplishments:
- Obtained the “Circle of Excellence Award” for significant contributions to the team and consistently exceeding goals in 2000
- Serviced new and emerging accounts, including Pacific Bell, Arris, Bloomingdale Telephone, IP WorldCom, Quest, and others
- Reputed as an outstanding team member as a sales engineer for Nortel’s emerging account team in 1999
EARLIER CAREER
DATA ACCOUNT MARKETING ~ Nortel Networks, Dallas, TX: 1997–1998
MORTGAGE SPECIALIST ~ North American Mortgage, Dallas, TX: 1997
WIRELESS AND DATA MARKING SUPPORT ~ Nortel Networks, Dallas, TX: 1996–1997
PROFESSIONAL TRAINING & CERTIFICATIONS
GLOBAL KNOWLEDGE, DALLAS, TX: 1999
TCP/IP Network Analyst Certified | ATM Network | Frame Relay | DSL Classes
ACTIVITY
All state and Olympic Development Soccer Player
TECHNICAL PROFICIENCY
Microsoft Office Suite: Word, Excel, and PowerPoint
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