Receptionist/Switchboard Operator/Administration

Katrina Braxton

**** ******** ****** • PHILADELPHIA, PA 19142

HOME: 215-***-**** • CELL: 215-***-**** • **********@*******.***

PROFESSIONAL PROFILE

Extensive experience working as a Receptionist/Switchboard Operator and an Administrative Assistant: Many years of experience interacting with diverse individuals. Extensive experience in the legal field as an Administrative Assistant. Medical Secretarial skills obtained through experience working with pulmonary doctors. Flexible in all areas of office management. Strong knowledge of Word Perfect, Microsoft Word, Excel, Data Entry, Legal and Medical Terminology.

RELATED PROFESSIONAL EXPERIENCE

Office Team Specialized Administrative Staffing Philadelphia, PA

Customer Service Agent 09/2008– 12/2011

• Worked in an administrative capacity for six (6) different companies, including JEVS Human Services, the Chemical Heritage Foundation, Kieran Timberlake, Childcare Information Services

Bettinger Employment Agency Philadelphia, PA

Customer Service Agent 02/2006 – 10/2009

• Assisted clients with the processing of applications at Childcare Information Services

• Greeted clients who were entering and leaving, maintained a positive atmosphere

• Answered telephone calls and transferred them to the appropriate department or caseworker

Pepper Hamilton LLP Philadelphia, PA

Secretary/Floater 06/1986 – 03/2003

• Provided coverage for attorneys/legal assistants, and receptionists

• Operated telephone switchboard for a firm of 400 employees with six loop key lines

Hahnemann University Philadelphia, PA

Pulmonary Medical Secretary 06/1983 – 06/1985

• Prepared reports and client correspondence

• Recorded patients’ medical histories and accumulated a vast knowledge of medical terminology

• Managed office phone line and scheduled appointments

ADDITIONAL PROFESSIONAL EXPERIENCE

Presbyterian Children’s Village Philadelphia, PA

Parent/Truant Officer 04/2007 – 02/2008

• Evaluated individual cases and met with parents to discuss students’ welfare and appropriate action

• Documented children’s absences and maintained records for legal purposes

Brightside Childcare Academy Philadelphia, PA

Assistant Group Supervisor 04/2004 – 12/2005

• Supervised, taught, and coordinated educational activities for students

• Ensured safety and wellbeing of students, communicated with parents to explain students’ activities

EDUCATION

National School of Health Technology Philadelphia, PA

Associates Degree in Specialized Business, Medical Secretary 09/1981-06/1983

References Available Upon Request

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