Engineer Quality Assurance

Alex Austin

**** ********* ** *******, ** ***** 510-***-**** ******.****@*****.***

CORE SKILLS

Software Quality Assurance (SQA) Manager • Standalone Applications • Full-scale Enterprise Projects • Project Management • Computer Peripherals • Supply Chain Management (SCM) Software • Customer Relationship Management (CRM) Software • Medical Devices

SUMMARY

Alex provides extensive years of experience and a proven track record in SQA. He can build teams, optimize testing, and manage several concurrent projects.

At Logitech, Alex is responsible for managing the qualification of several standalone applications to provide device driver and customization support across Windows, Mac OS, iOS, and Android.

As a Principal QA Engineer at PeopleSoft/Oracle, Alex was responsible for creating and executing test suites for the SCM Order Management module, and for the messaging integration between several enterprise solutions.

As a Sr. QA Engineer at E.piphany, Alex lead the qualification of several CRM modules. He deployed the applications to several Unix servers, and created white box tests with JUnit.

At LifeScan/Johnson & Johnson, Alex was responsible for validating the software used to collect manufacturing data for product release. He ensured that both internally and externally developed software adhered to FDA requirements for software development and good manufacturing practices (GMPs).

Alex holds a Master of Science degree in Computer Science from DePaul University and a Bachelors of Science degree in Chemistry from the University of California at Berkeley.

EXPERIENCE

Mar 2005 - Logitech, Inc. Fremont, CA

Present Leading designer of computer peripherals

Manager, Software Quality Assurance

• Manage the release cycle of Logitech’s SetPoint, LGPS, LGS, LCC and several other software applications under waterfall and Agile development environments. Schedule the devices to be supported in the release. Create test plans and test cases to exercise the new and existing features as defined on the Marketing Requirements and Functional Specifications.

• Meet with development and marketing on a regular basis to discuss the progress of the projects and evaluate issues that need to be addressed for the current releases or deferred to future releases.

• Coordinate with the build and development teams to have a standard set of automated tests that would need to be successfully executed in order for a build to be accepted for QA testing. Review engineering validation tests to ensure appropriate coverage prior to the Alpha build release.

• Adapt different testing strategies when new features are introduced late in the Beta phase for projects following a waterfall process. Re-assign QA engineers based on the priority of the projects. Work to minimize the risk of new issues being introduced as a consequence of the changes.

• Weekly meeting with customer support representatives to go over any escalations from the field and to analyze trends. Assist them in writing FAQ documents to minimize phone contacts. Organize teams to investigate issues reported to customer support. Present solutions to issues and work with development to implement permanent fixes in future releases.

• Manage the outsourcing of projects and feature testing to an outsource company in India. Hold weekly meetings to go over the status of the test execution and answer any inquiries. Coordinate with the engineering group in Fremont to reproduce issues reported and provide test builds.

• Mentor QA engineers in leading and managing qualifications. Help them develop career plans that benefit the company as well as their own personal goals. Provide constant constructive criticism through the year that help most of them achieve above average performance.

Jun 2003 - PeopleSoft/Oracle. Pleasanton, CA

Mar 2005 Enterprise Software Provider

Principal QA Engineer

• Developed an extensive suite of tests for new Pricing and Order Management functionality for the SCM 8.9 release, and thoroughly documented all test cases and test results on Test Director 8.0.

• Collaborated in the automation of all Enterprise Integration Points. Created XML and flat files needed for the integration testing. Worked with the integration tool developers to resolve issues.

• Trained engineers based in India to use the existing integration automation and to develop new test cases and automation.

Mar 2000 - E.piphany Inc San Mateo, CA

Jun 2003 Provider of Business Intelligence Analytics and CRM solutions

QA Lead

• Managed the QA effort for a release and worked closely with a development director to ensure adherence to internal release model procedures and the on time release of the final build to customers.

• Developed and executed test plans and test cases for the E.piphany Insight Applications for Service and Distributed Sales, E.piphany Service Portal and Service Center applications, E.piphany Analytic Services, Real Time platforms and their integrations with the Sales application.

• Expanded the developers’ unit tests and made them data driven. Worked closely with developers to improve existing tests and created a JUnit stress test suite for executing multiple workflows.

• Performed an extensive amount of gray box testing for Sales ActivePath Designer tool. Wrote SilkTest scripts to simulate a multi-user environment in the Service Center. Developed and executed test cases for Wireless Testing of Service Portal with the Palm Pilot and cell phones.

July 1995 - LifeScan, Johnson & Johnson Milpitas, CA

Mar 2000 Leader in Glucose Testing Systems- Division of Johnson & Johnson

Process Engineer

• Validated software written by internal and external teams. Followed FDA requirements for software development and GMPs. Worked on internal audits to ensure that all software adhered to the established internal rules.

• Wrote Software Requirement Specifications (SRS), test plans and test cases. Ensured that there was a strict traceability of requirements to test cases.

• Served as the sole QA engineer for one of the development teams.

EDUCATION

May 2008 DePaul University

Master of Science in Computer Science

May 1995 University of California at Berkeley

Bachelor of Science in Chemistry

Technical Experience

• OS: Windows, UNIX, AIX, Solaris, HP/UX & Linux

• Web: Apache, Weblogic, WebSphere, Sun One, and IIS.

• Database: Oracle, DB2, MS-SQL Server

• Software Tools: HP Quality Center, Test Director, SeaPine TestTrackPro, PeopleTools, Crystal Reports, ClearCase, VSS, Lotus Notes, and MS applications.

• Programming: Java, SQL, JUnit, NUnit, Ant, C++, SQL, Silk, VB, WinRunner, Delphi, HTML, and XML.

PERSONAL

• Authorized to work in the United States.

• Fluent in Spanish

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