Customer Service Sales

DONNA SALINAS

850-***-**** home

850-***-**** alternative

850-***-**** cellular

******************@*****.***

Career Summary:

Donna Salinas is a Virtual Assistant with over 20 years of experience. She has developed and managed confidential material while also reducing expenses. Donna is creative and possesses excellent communications skills. She is a driven individual who enjoys mentoring and consulting while also concentrating on personal fulfillment.

Field Experience:

November 2009 – Present DS At Your Fingertips

Virtual Assistant

• Perform the basic duties such as making travel arrangements, accounting, researching insurance options, buying furniture, or supplies.

• Provide rendering services such as data entry, accounting, desktop publishing, bookkeeping, PowerPoint presentations.

• Provide secretarial service such as delivering, writing, researching, and editing services as well as secretarial services.

• Provide customer service like consulting, coaching, technical, real estate, or customer service support.

• Operate basic equipment, such as computer, modem, printer, fax machine, scanner, and copier.

• Communicate and maintain coordination with the suppliers, customers, visitors, enquirers, or relevant staff.

August 2008 – April 2009 IAC Professionals

Dedicated Virtual Assistant

• Created a Client Calendar Management system

• Posted Professional Real Estate ads to Craigslist and Backpage

• Assisted with slashing email communication by 90%

• Established a professional conference call protocol

• Various types of transcription

• Virtual access to client Quickbooks to manage finances and sales

• Billing for Mail Storage Overages and Tech Support

•

April 2004 – May 2005 ForHealth Technologies

Administrative Assistant

• Set up a complete and composite system for making travel arrangements

• Sales Order input into Quickbooks

• Track and maintain records on sales order shipping in Quickbooks

• Order supplies on a regular basis while maintaining budget constraints and coming in under budget by 20%

• Served as backup for Human Resource related questions

• Served as only point of contact for sales order input and customer service related issues

August 1998 – July 2003 Convergys Corporation

Payroll/Processing Specialist

• Tracked, maintained, and processed 100% of all new hire and rehire paperwork

• Served as the only source of distribution and roll out of training material on new resources to Senior Management Team

• Compiled severance information on all downsized employees

• Processed 100% of all changes of address, taxes, marital status and general maintenance on existing employee files

• Participated in several Employee counseling sessions

• Tracked 100% of employment authorizations (I-9)while also reduce the amount of expired or fraudulent authorizations by 60%

• Cross-trained in all administrative aspects of recruiting of new hires.

Experienced in several software programs such as:

Windows XP& Windows 7

Microsoft office 2010

PeopleSoft

QuickBooks

Internet

Adobe 9.0 (full version)

Affiliations:

Listed in the 2001-2002 International Who’s Who of Professional Management

Education:

April 2006 – March 2007 Penn Foster Schools - Scranton, Pennsylvania

Certified Medical Transcriptionist

January 2003 – July 2003 Lynn University – Boca Raton, Florida

Enrolled at Lynn University to pursue my Bachelor of Arts with a major in Behavioral Sciences – 6 credit

hours accrued

March 1999 – June 1999

Dale Carnegie Course – Personal Progress Award, Human Relations Award and Attendance Certificate

awarded - 4.2 CEUs awarded

1988 – 1989 Broward Community College – Coconut Creek,

Florida

Non-Matriculated Management Studies

1983 – 1988 Redan High School, Stone Mountain, Georgia

High School Diploma awarded

Contact this candidate