administrative assistant

SONJA GREEN

*** ********** ****** ** ********** DC 202-***-**** 202-***-****

******************@*****.***

CAREER SUMMARY__________________________________________

Over 10 years in providing exceptional customer service; ability to handle multiple tasks; works well with persons from diverse populations; adapts well to new situations; and a self-starter with good problem solving skills.

PROFESSIONAL EXPERIENCE________________________________

GCAAR SILVER SPRING, MD 2006-2007

SWITCHBOARD OPERATOR

Operated communication systems such as switchboard and telephone, answering high volume multiple phone lines.

Spoke with customers daily in order to provide information about products and services.

Performed clerical duties, such as typing GCAAR Dues Waivers and MRIS Letters of Good Standing.

Provided customers’ assistance with store purchases to walk-in customers.

Prepare & package secondary membership packets.

Assist with the office filing.

UHAUL INTERNATIONAL, PHOENIX ARIZONA WASH, DC 2004-2005

CUSTOMER SERVICE REPRESENTATIVE

Spoke with customers by telephone and or in person in order to provide information about products and services took orders and canceled accounts, as well as obtained details of complaints.

Made reservations for storage and truck rentals.

Answered high volume multiple phone lines.

Maintained inventory both system and in house.

Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.

Resolved customers service and or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Checked to ensure that appropriate changes were made to resolve customers problems.

Referred unresolved customer grievances to designated departments for further investigation.

Determined charges for services requested, collected deposits or payments, and or arranged for billing.

MONTGOMERY COMMUNITY COLLEGE TP, MD 1997-2002

FINANCIAL AIDE ASSISTANT

Managed student financial aid filing network system.

Liaison between student/parent and the financial aid office.

Assisted financial aid counselors and maintained information.

Prepared/packaged financial aid packets.

Handled all incoming/outgoing mail.

Monitored all returned mail using Networking System.

Reconciled time sheets/ Answered high volume phones.

Assisted financial aid counselors with awarding process.

Contact this candidate