Customer Service Sales

Heather Rowan-Miletich

**** ******* ********

Oshawa, ON

L1G 7V1

Cell: 905-***-****

ec90d3@r.postjobfree.com

EXPERIENCE:

The TJX Companies Inc.

Winners, Whitby South, Merchandise Coordinator May 2012-Present

Home Sense, Whitby, Store Associate/Merchandiser July 2011-May 2012

- Provide ongoing, prompt, courteous service to all customers

- Replenish and merchandise fixtures, bunks and shelves

- Process and prepare merchandise for sales floor

- Process new shipments and organize warehouse area

- Support the efforts of all team members

Lowes, Whitby-December 2008-June 2011

Customer Service Associate, Paint and Décor Department

- Welcome customers to the department

- Assist customers with paint and décor selections as well as answering related questions regarding their projects

- Trained fellow store associates on paint mixing and colour matching

- Conducted various paint and décor workshops as well as initiated colour consultation home visit program

- Assisted in other store departments as needed and was register trained

The Durham Catholic District School Board, Oshawa –October 2004 –June 2011

Uncertified Supply Teacher for JK to Grade 8 on an on-call basis.

The Home Depot Canada, Ajax ON –May 1999- October 2004

Special Order Expeditor

- Cost and fax new orders to vendors

- Follow up with the vendor to ensure orders come in on time

- Maintain accurate customer and vendor files

- Provide friendly and courteous customer service by responding to customer inquiries regarding delivery policy, store layout and location of store merchandise

- Collect payment for special orders, installed sales and deliveries

- Organize and run Kids Workshops in store and outside locations for various children’s programs throughout the Durham region

EDUCATION:

Sir Sandford Fleming College, Peterborough, Ontario

Obtained a three year diploma in Tourism and Transportation (Hospitality Management), graduating in 1985

Organized as well as participated in intramural volleyball

General Manager of the Year End Hospitality Management Dinner

Contact this candidate