Customer Service Sales

Heather Rowan-Miletich

**** ******* ********

Oshawa, ON

L1G 7V1

Cell: 905-***-****

*******.**@*******.***

EXPERIENCE:

The TJX Companies Inc.

Winners, Whitby South, Merchandise Coordinator May 2012-Present

Home Sense, Whitby, Store Associate/Merchandiser July 2011-May 2012

- Provide ongoing, prompt, courteous service to all customers

- Replenish and merchandise fixtures, bunks and shelves

- Process and prepare merchandise for sales floor

- Process new shipments and organize warehouse area

- Support the efforts of all team members

Lowes, Whitby-December 2008-June 2011

Customer Service Associate, Paint and Décor Department

- Welcome customers to the department

- Assist customers with paint and décor selections as well as answering related questions regarding their projects

- Trained fellow store associates on paint mixing and colour matching

- Conducted various paint and décor workshops as well as initiated colour consultation home visit program

- Assisted in other store departments as needed and was register trained

The Durham Catholic District School Board, Oshawa –October 2004 –June 2011

Uncertified Supply Teacher for JK to Grade 8 on an on-call basis.

The Home Depot Canada, Ajax ON –May 1999- October 2004

Special Order Expeditor

- Cost and fax new orders to vendors

- Follow up with the vendor to ensure orders come in on time

- Maintain accurate customer and vendor files

- Provide friendly and courteous customer service by responding to customer inquiries regarding delivery policy, store layout and location of store merchandise

- Collect payment for special orders, installed sales and deliveries

- Organize and run Kids Workshops in store and outside locations for various children’s programs throughout the Durham region

EDUCATION:

Sir Sandford Fleming College, Peterborough, Ontario

Obtained a three year diploma in Tourism and Transportation (Hospitality Management), graduating in 1985

Organized as well as participated in intramural volleyball

General Manager of the Year End Hospitality Management Dinner

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