Regional Sales Director

**** ***** ****** **. • GRAPEVINE, TX *****

PHONE 817-***-**** MOBILE: 214-***-**** • E-MAIL ***********@*****.***

CHAD H. GRAHAM

PROFILE

A dedicated, detail-oriented sales professional with 12 years experience in account acquisition, account management, and sales force development. Successful in establishing the vision and strategies necessary to grow in a dynamic, competitive environment. Proven ability to develop strategies for increasing sales, account profitability, and sales cycle management resulting in greater customer retention and increased profits. Skilled negotiator of complex client contracts maximizing value to company. Excels at partnering with all core business operations to significantly increase market share. Performs well in high-pressure environments. Recognized for outstanding performance, leadership, and communication skills.

• Strategic Business Planning

• ROI, Value Proposition & Optimization

• Competitive Analysis, Negotiating & Positioning

• Major Account Development

• Performance Management, Succession Planning & Employee Development

• P&L and General Management skills

• Market Evaluation, Penetration & Expansion

• Optimize Operational Performance

• Product Life Cycle Management

PROFESSIONAL EXPERIENCE

2008-2010 GCA Services Group, Inc.

Regional Sales Director

Responsible for business development, account penetration, and EBITDA improvement for this $600 million dollar facility services and staffing company. Responsible for managing and developing a team across an 8 state territory stretching from Colorado to Mississippi. Initiated a new target vertical of service within the organization that resulted in explosive top line growth and higher than target margin results. Responsible and accountable for all business development, account acquisition strategies and new client profitability with the Central Region.

More than Doubled the top line revenue through new business within the first 8 months in the role

2010 Comp sales up 78% over 2009

Region performed at 104% in 2009 and 111% to margin goal in 2010

Region delivered 101% to EBITDA plan in 2009 and 104% to EBITDA plan in 2010

2005-2008 APAC Customer Services, Inc.

National Account Director

Responsible for account acquisition, account penetration, and profitability improvement in the Publishing and Business Services verticals for this $250 million dollar Customer Service outsourcing company. Set operational targets for performance by client, negotiated contracts and tied forecasting to company targets. Established new service offerings to market within existing client base that drove incremental profit and revenue. Established defined reporting of all company objectives by client, utilizing a client based scorecard to better track performance and leverage strategic partnership opportunities.

Held accountability for all sales and account management initiatives within the Publishing and Business Services verticals. Developed both long-range and short term sales and account plans, formulated business development strategies and negotiated contracts for new client programs. Focused on increasing market share and profitability of current client programs. Adjusted service model and pricing to guarantee competitive yet profitable pricing strategies and collaborated with all internal support teams to ensure client satisfaction.

Key component of team that successfully grew Publishing vertical 300+% in 3 years

Finished at a minimum of 114% to sales plan all 3 years at APAC

In first 9 months, improved profitability in a Business Services client from a 5 GP to a 25 GP

1996-2005 Office Depot Business Services Division

2000-2005 District Sales Manager: Dallas-Ft. Worth, Shreveport, Oklahoma City, and Kansas City

Responsible for hiring, training, and managing teams of 12-16 salespeople for this $15 billion supplier of corporate supplies. Focused on account acquisition, account development strategies, new product introductions, growth and profit targets and employee performance.

Key component of Region that grew over 130% in 3 years

Responsible for a district consisting of over 2,000 businesses, totaling $25 million in sales

District produced as much as 12% year on year comp growth

Led the West Region in new accounts sold and new accounts revenue in 2001

1998-2000 Account Representative

Responsible for increasing sales in the Business Services Division for the Dallas-Ft.Worth market. Consistently exceeded sales plan by both acquiring new accounts to generate new revenue opportunities as well as retaining present accounts.

Achieved 144% to sales goal in 2000

Awarded Account Representative of the Year for the Central Region in 2000

1996-1998 Supply Chain

Variety of responsibilities including Production Supervisor, Bulk Production Manager, and Quality Assurance Manager.

Managed teams of hourly associates ranging from 16 to 110 employees

Trained new Operations Managers in Office Depot procedures in facilities nationwide

Worked while carrying a full academic schedule, and completed my degree plan, funding 90% of my college expenses

PROFESSIONAL ACCOMPLISHMENTS

Fifteen consecutive quarters over 100% to sales plan while at Office Depot

West Region Achiever’s Club winner for outstanding sales performance in 2003 while at Office Depot

Recognized as Office Depot Account Representative of the Year for the Central Region in 2000

EDUCATION AND SPECIALIZED TRAINING

BS in Business Management University of Texas at Arlington

Professional Selling Skills-Achieve Global

Professional Sales Negotiations- Achieve Global

Winning Account Strategies- Achieve Global

Coach to Sell-Achieve Global

Building Leadership Excellence-Office Depot

Leadership Essentials- Office Depot

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