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Project Manager Customer Service

August 13, 2012

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Paul Cappello

* ******* **** *****: 508-***-****

Franklin, MA 02038 Cell: 774-***-****

Executive Summary

Accomplished Operations manager with 15 years managerial experience. Looking for a position where I can effectively utilize my expertise in human relations, project and fleet management, and staff recruitment and retention. To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship and a challenging career.

Core Qualifications

•Employee scheduling Manage large crews

•Staff training/development •Health and Safety coordinator

•Policy/program development •Strong mechanical aptitude

•Fleet Management •Dependable independent worker

•Commitment to quality and service •Consistent work History

•Strong communications skills •Customer relationship building

•Perform well in high-demand, fast-paced •Project management skills


Professional Experience

Operations and Fleet Manager, 01/2008 - 10/2011

Boart Longyear Company, Environmental and Infrastructure Division – Northborough, MA

• Managed and scheduled all jobs in the Sonic Environmental Drilling Division with yearly revenue of approximately ten to fifteen million.

• Developed key activities, deliverables, and other related efforts to ensure that projects met their standard objectives, were delivered on time, within budget, and adhere to high quality standards.

• Managed vendor engagements, facilitate contract reviews and provide points of negotiation to senior management.

• Developed and maintained excellent customer service with all clients.

• Planned, organized and directed activities related to the fleet operation, maintenance, administration, procurement and technical control of class A, B & D motor equipment consisting over 100 vehicles and trailers.

• Coordinated and directed personnel, resources and communications to meet DOT vehicle needs and assured smooth and efficient operations. Oversee fuel card program.

• Implemented and completed administrative paperwork relative to health and safety, company, OSHA, DOT and HAZWOPER policies to all employees.

• Managed company’s annual random drug tests policy for employees to meet company and DOT standards.

• On site spot employee and job site safety inspections to ensure compliance with DOT and OSHA regulations and strict established internal policies and guidelines.

• Handle vehicle accidents and incidents as they occur.

• Accountable to keep employees informed, focused, and motivated through regular BPs.

• Accountable for conducting pre-employment interviews for prospective employees.

• Managed all employee expenses and payroll on a weekly basis.

• Assure all maintenance, repair and housekeeping of the office and all equipment on the premises.

Project Manager Pump Division, 03/2004 - 01/2008

Boart Longyear Company, D.L Maher Division – North Reading, MA

• Responsible for a crew of 10 to 12 employees consisting of yearly revenue of approximately three million in clean water well development, well pump replacement and testing.

• Managed contract negotiation, execution of design, fabrication and assembly.

• Generate and negotiate changes of scope with customer, and communicate with employees.

• Build contractor and vendor relationships for standards and quality.

• Oversee shop fabrication and assembly operations to meet project and schedule requirements.

• Travel as required to job sites, customer and engineering locations.

• Managed and controlled fleet consisting of two cranes, three development trucks and four pick-up trucks.

• Processed all accounts payable at month end for timely payment.

• Responsible for all jobs finishing as scheduled and on budget.

• Accountable to keep employees informed, focused, and motivated.

• Managed employee expenses and payroll on a weekly basis.

Onsite Supervisor, Project Manager, 10/1993 - 01/2004

Progressive Tower, Inc – Bellingham, MA

• Supervisor for a crew of three to twenty in a construction company which specialized in wood, metal and fiberglass process cooling towers.

• Worked one on one with customers to help troubleshoot problems.

• Quoted and created inspection reports for future and existing clients.

• Performed annual preventative maintenance for existing clients.

• Performed warranty work for two of the largest cooling tower manufacturers in the northeast.

• Communicated company goals to personnel and keeping a positive work environment for better work performance.

• Wrote weekly reports to ensure that employees had proper hours for payroll.

• Accounted and logged employee hours, sick time, personal time and vacation.

Head Foreman, 01/1993 - 03/1999

Northeast Tower, Inc. – Milford, MA

• In charge of a crew, consisting of two to fifteen people working throughout New England.

• Performed inspections and annual preventative maintenance for new and existing clients.

• Performed warranty work for two of the largest cooling tower manufacturers in the northeast.


1989 Wentworth Institute of Technology – Boston, MA, USA

Associates Degree Architectural Drafting


• Forklift certified - 2004

• CPR and First Aid certified- 2011

• Insider Trading: Avoiding Risky Behavior - 2010

• Preventing Workplace Harassment - 2010

• Drug and alcohol safety awareness in the Workplace - 2010

• Global Competition - 2010

• Understanding the Foreign Corrupt Practices Act - 2010

• Your Responsibilities for Internal Controls - 2010

• Fraud in the Workplace -2010

• Code of Conduct Certification-2010

• ISO 19001 trained -2005

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