Accounts Receivable, Billing, Credit & Collection Manager

MICHAEL J. KNITTEL ACCOUNTS RECEIVABLE, CREDIT & BILLING MANAGER

H: 209-***-**** || C: 925-***-**** ||

AR, BILLING & COLLECTIONS MANAGEMENT  TEAM SUPERVISION & TRAINING  RESEARCH & ANALYSIS

CAREER SUMMARY

Progressive experience in establishment and management of accounts receivable, invoicing and billing, and credit and collection functions. Focused accounting efforts on attention to detail, accuracy, and customer confidence and satisfaction. Track record of success in increasing receivables through strategic and effective billing and collections, solidifying company’s bottom line. Leadership skills include supervision, training, and motivation of staff, ensuring quality performance and adherence to company procedures and accounting industry practices. Excellent organizational and communication skills enhanced by exceptionally strong work ethic.

EXPERIENCE

FEDEX FREIGHT, INC., San Jose, CA [2003-2008]

SUPERVISOR OF REMITTANCE/INVOICING, 2005-2008

 Oversaw daily cash posting and lockbox receipts and supervised 25-member accounts receivable team, adhering to company policies according to Sarbanes-Oxley (SOX).

 Ensured timeliness of cash receipt posting and followed company procedures related to month-end closes, reconciliations, GL entries, billing corrections, and invoicing.

 Conducted thorough research and analysis of invoicing in support of sales.

 Completed and approved daily adjustments for customers.

 Prepared and wrote performance appraisals for annual staff review.

 Assisted with management of projects and development of new processes, procedures, and policies as needed.

SUPERVISOR OF COLLECTIONS, 2003-2005

 Managed daily activities of 16-member team of collection associates.

 Conducted thorough review of customer credit history using D&B and approved or denied order releases within credit policy.

 Partnered with Credit & Collection Manager to reduce delinquent accounts through collections and follow-up.

 Held responsibility for processing and approval of daily adjustments.

 Drafted performance appraisals on annual basis.

 Successfully increased weekly cash receivables from $10 million to $16 million.

 Supported implementation and subsequent training of AR/Billing/Invoicing software, uniting two operating companies; recognized for achievement with Extra Mile Award.

SYMPHONIX DEVICES, INC., San Jose, CA [2001-2002]

DIRECTOR OF REIMBURSEMENT

 Established and implemented reimbursement program for manufacturer of implantable hearing devices, simplifying process for clients and physicians, and increasing overall confidence and satisfaction.

 Oversaw entire implementation from initial strategy to claims approval, increasing sales by 50% from prior year.

 Executed and coordinated successfully approved HCPCS application to CMS for Vibrant Soundbridge.

 Negotiated with high-profile insurance carriers to secure approval.

 Provided sales support through attendance at trade shows and training sales staff on reimbursement program.

 Tracked daily reimbursements and communicated results to senior-level management.

 Maintained thorough knowledge of RBRVS, CPT-4, HCPCS, ICD.9 codes, PPO, HMO, and third-party players.

MADETOORDER.COM, Oakland, CA [2000-2001]

MANAGER OF CREDIT AND COLLECTIONS

 Directed research and analysis to support sales functions for logo merchandising company.

 Managed daily activities of a 3-member team of AR associates

 Conducted thorough review of client credit history using D&B prior to approving purchase orders, subsequently strengthening credit policy, reducing bad debt, and reducing DSO from 100 to 45 days.

 Approved and denied order releases in adherence to credit policy.

 Collaborated with Accounting Manager to collect and follow up on aged accounts.

 Held additional responsibility for cash application process, lockbox receipts, month-end close procedures, reconciliation, GL entries, invoicing, adjustments, and refunds.

BIEX, INC., Dublin, CA E [1999-2000]

SUPERVISOR OF REIMBURSEMENT

 Coordinated reimbursement program from strategic planning to claims approval, ensuring more timely reimbursement.

 Secured approval from insurance companies, acceptance of sales, and increase in client confidence.

 Supervised an AR team of 6-responsible for overturning denials to increase cash receipts.

 Trained staff on invoicing, customer relations, and collection procedures.

 Oversaw cash application processes and cash posting.

 Maintained thorough knowledge of RBRVS, CPT-4, HCPCS, ICD.9 codes, PPO, HMO, and third-party players.

ADVANCED INFUSION SYSTEMS, INC., Sunnyvale, CA [1995-1999]

SUPERVISOR OF REIMBURSEMENT

 In collaboration with Treatment Center of Camino Medical Group supported and implemented reimbursement program.

 Devised and executed strategies and tools to significantly improve reimbursement.

 Supervised 13 associates responsible for AR functions from billing to collections; generated $12 million+ in annual charges.

 Oversaw cash control, month-end close procedures, invoicing, price quoting, and payment negotiation.

 Maintained thorough knowledge of RBRVS, CPT-4, HCPCS, ICD.9 codes, PPO, HMO, and third-party players.

EDUCATION

DE ANZA COLLEGE, Cupertino CA

CERTIFICATION IN ICD.9 CODING

LAWTON SCHOOL, San Jose CA

GRADUATE, MEDICAL ASSISTANT

TECHNICAL SKILLS

MS Word, MS Excel, MS PowerPoint, MS Access, Windows XP, Peoplesoft, ASI dbase, Peachtree, HITS dbase, Filemakerpro, CYCARE dbase, PowerTrack, Kronos, GetPaid

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