Customer Service Administrative Assistant

JAIME K. LOFFREDO

*****.********@*****.*** | 845-***-****

* ***** ******, ********, ** 13045

EDUCATION

State University of New York at Tompkins- Cortland Community College, Dryden NY

Associates in Accounting December 2010

State University of New York at Orange County Community College, Middletown NY

September 2005 – December 2006 transferred to Tompkins Cortland Community College

WORK EXPERIENCE

Mother/Home-maker

• Daily planning for three active children, overseeing the before and after school and weekend needs for the family, responsibilities include planning and scheduling the school, health and dental meetings for the entire family. Effectively managing our home including budgeting for payment of bills, purchasing of groceries and supplies and scheduling maintenance items with various contractors as needed.

Public Utility Refunding | Administrative Assistant

February 2001 – August 2004

• Duties included: Bookkeeping, which included posting and paying accounts payable, posting and receiving accounts receivable, reconciling the bank statements, preparing monthly financial reports, tracking expenses, data entry in the form of adjustments to customer accounts, cold call phone sales and posting new customer information on the computer system. Providing money management solutions and offer recommendation to customers in need of help.

Technical Traffic Consultants | Data Entry & Coding Clerk

December 1998 – January 2001

• Duties included: Heavy data entry in the form of entering traffic bills into a specialized computer system, coding traffic bills for entry into the system, also coding traffic bills for clients who were delinquent in payment and forwarded them to the collections department. Customer service including forwarding calls to the appropriate individuals or departments, bill inquires, and customer complaints and suggestions.

RELATED EXPERIENCE

Accounting & Business Association

~ Treasurer for Fall 2010 semester

• Duties include collecting and reconciliation of funds raised by the association. Reporting on a weekly basis the standing cash balance and making payment of expenses as authorized by the directors of the association. Planning and budgeting for expenses related to fund raising events and educational field trips.

References available upon request

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