Administrative Professional

KEISHA MAMON

POB **** - Kennesaw, GA ***** ▪ 770-***-**** ▪ *******@*******.***

SUMMARY OF QUALIFICATIONS

Administrative professional with over ten years experience in all facets of office support. Includes supporting and working with multiple levels of management, including senior and executive leadership, to accomplish tasks and meet deadlines in a timely manner. Able to give detailed attention to the accuracy of reports and document preparations/executions; provides exemplary customer service to ensure complete satisfaction of stated goals.

SKILLS

• Microsoft Office Suite : Word/Excel/PowerPoint/Outlook/Visio/Project/Access/Publisher.

• Lotus Notes/Adobe/Database Management/WebPublisher Documentum & JSP Reference Application/Internet Platforms.

• Typing 65wpm, data entry, basic accounting, faxing, and copying.

• Possesses strong oral, written, organizational, and leadership skills.

PROFESSIONAL EXPERIENCE

The Home Depot, Inc. - Atlanta, GA 04/2004-Present

Executive Administrative Assistant – HR Knowledge Management Division (02/08 – Present)

Perform full administrative and general office support for senior and executive leadership in the implementation and roll-out of new HR Knowledge Management database and services.

• Effectively manage and coordinate calendar appointments which include on/off-site meetings, luncheons, conferences, and travel.

• Provide executive and functional support for creating presentations/agendas in addition to preparing ad hoc reports.

• Charged as the first-line of resolution for customer service conflicts.

• Responsible for establishing and maintaining confidential documents and records.

• Provide precise attention to detail and strong interpersonal skills.

• Successfully manage and evaluate time-sensitive communications and proofs/edits content specific to the Knowledge Management project.

Executive Administrative Assistant – HR IT Solutions / At Home Services Division (11/04 – 01/08)

Responsible for supporting a project team of over 1000 members globally while providing full administrative and general office support to Senior and Executive leaders within Human Resources and Service Operations.

• Accomplished high success rate for handling the “on-boarding” and space planning logistics for large project team.

• Effectively managed and coordinated calendar appointments which included on/off-site meetings and team building events, luncheons, conferences, and travel itineraries for internal and external clients.

• Provided executive and functional support for creating presentations/agendas in addition to preparing ad hoc reports.

• Performed and completed complex and non-routine administrative support functions for the senior leadership and associated direct reports.

• Collaborated and coordinated the creation/distribution of provider guides, project communications, internal newsletters, event planning and execution to help build awareness of the program to the field at corporate and executive management levels.

Southeast Division - Learning Coordinator Contractor (04/04 – 10/04)

Worked closely with the Eastern Divisional Learning Organization’s Management Team on the analysis and communication of training, training reports, events, and the coordination of all learning distributed within the districts.

• Maintained the Eastern Divisional Learning Calendar.

• Coordinated and carried out logistics for Learning Events and Forums.

• Followed up with the Associates and Management team in order to control order for individual training programs.

• Processed class enrollments at various locations for training done outside of The Home Depot stores.

• Provided daily administrative support to the field, associates, and management as well as coordinated activities for Divisional Learning Organization.

• Demonstrated the ability to multi-task on simultaneous projects while supporting ten District Learning Managers and fifty plus Field College Trainers along with providing support for immediate supervisor.

Randstad North America - Atlanta, GA 10/2000-12/2001

FlexLife Recruiting Consultant

Identified, recruited, screened and sourced qualified, marketable employees for placement with Randstad’s clients.

• Conducted computer skill assessments of candidates with a focus on the Microsoft Office platform.

• Developed and maintained an applicant management database which included incentives and compensation packages.

• Delivered company-specific new hire orientations for groups of 5-30 employees.

• Supervised more than fifty employees while at client companies (BellSouth Intelliventures, Wachovia Bank, Deloitte & Touche).

• Maintained payroll/attendance reports and served as primary benefits information resource for new-hire portfolio; developed and implemented productivity-based incentive programs.

Delta Air Lines - Atlanta, GA 06/1999-10/2000

Flight Attendant

Displayed exemplary customer service, problem-solving resolution, and excellent communication skills to passengers before, during, and after flights.

• Charged as first point of contact for all aircraft services and safety protocol to traveling passengers.

• Entrusted to properly lead and demonstrate in detail, life-safety procedures aboard an aircraft.

• Displayed ability to be well organized and readily prepared to assist crew and passengers in the event of an emergency.

• Charged as the first-line of resolution for customer service conflicts aboard aircraft.

• Provided precise attention to detail and utilized strong interpersonal skills.

• Successfully demonstrated detailed accuracy within a fast paced environment.

• Responsible for establishing, maintaining and retaining customer relations as success goal for the company.

EDUCATION

Kennesaw State University Kennesaw, GA

Bachelor of Arts, Theatre & Performance Studies December 2003

References Available Upon Request

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