Administrative Assistant Customer Service
Resume:
SANDRA MILLER
Tucson, AZ 85730
Cell: 520-***-****
Email: *****.******.****@*****.***
OBJECTIVE:
To secure a challenging and rewarding position where I can help make a difference.
QUALIFICATION HIGHLIGHTS:
20 years of administrative support experience
Proficient in Microsoft Office Word, Excel and Outlook
Proven ability to work independently or as part of a team
Dedicated, hard working and focused; exceptional verbal and written communication skills
Recipient of several letters for outstanding job performance
Enjoyed jobs as a result of my ability to problem solve and help others
EXPERIENCE:
Administrative Assistant, University Medical Center Anesthesiology Dept., Office Team, Tucson, AZ
March 2012 – Present
•Responsible for requesting student evaluations from doctors as well as grading pre-tests and post-tests
•Send needed documents to new students
•Update student yearly course schedule, using Excel
•Mail out paperwork to new patients, using Citrix Database
•Send reminders to doctors regarding meetings and lectures
•Order supplies
•Sort and distribute mail
•Answer phones
•Schedule tasks and meetings using Outlook
Loss Mitigation Specialist II, Citibank, Tucson, AZ
January 2012 – March 2012
•Heavy phone usage receiving calls/calling attorneys and receiving calls from customers.
•Make determinations as to strength of mortgagor income situation to determine other potential resolutions such as: Modification, Full Payoff, Short Sale, and Reinstatement. Document accounts with written summaries explaining reason for default and additional resolution possibilities.
•Responsible for communicating options to customers that may be sensitive (for example: only option available to customer is to sell their home)
•Will be responsible for collecting mortgage payments as appropriate
•Work directly with third parties to coordinate in-flow of new repayment plans and outflow of litigation referrals.
•Work with Loss Mitigation unit managers as to any other projects in process, as needed.
Administrative Assistant, A&M Personnel, Tucson, AZ
November 2011 – December 2011
•Manage accounts payable to include: Collecting all bills, recording them on the accounts payable spreadsheet, acquiring signatures on checks, and mailing checks and paperwork in a timely manner
•Maintain office supplies and order when necessary
•Distribute mail, using the customer platform software to determine who paperwork goes to
•Microsoft Outlook calendar management, file management, and answer phones
Administrative Assistant, Randstad Staffing, Tucson, AZ
April 2011– November 2011
•Process sales and shipping orders for incoming and outgoing steel inventory, to include: Gathering and proofreading orders, maintaining Excel spreadsheets, printing inventory tags, and completing transfer orders using Oracle Database System
•Responsible for invoicing customers using Oracle Database System
•Inventory reporting
•Receptionist duties
•Updating of personnel information
Owner, QueDaddy, Inc., Clarksville, TN
August 2008 – December 2010
•Used QuickBooks accounting software to create customer invoices
•Used Excel to create spreadsheets for accounting purposes, which resulted in easier management of tax information and preparation
•Monitored the website to check for product orders and make changes, as needed
•Shipped and mailed products in a timely manner, which produced a high level of customer satisfaction
Administrative Assistant, Triple M Construction, Clarksville, TN
December 2005 - November 2008
•Used QuickBooks accounting software to create customer invoices, process checks for all subcontractors, and enter time sheet information and create payroll for all employees
•Proofread, prepared and typed forms, correspondence and letters
•Actively tracked activities and created brochures so that agents always had up-to-date materials and data, which resulted in higher home sales
•Scheduled home warranty repairs in a timely manner, which produced a higher level of productivity
•Calendar management
Administrative Secretary II, City of Sierra Vista Public Works Department, Sierra Vista, AZ
May 2000 - October 2005
•Responded to requests and resolved complaints through interpretation of city policies, which enabled the manager to use his time more productively
•Maintained employee personnel files
•Organized and maintained departmental operational and training files and records
•Coordinated travel plans and processed employee travel orders in a way so that travel was effortless for the employee and the processing of travel orders was done in a timely manner
•Tracked and recorded training, travel and supply expenditures so as to keep up-to-date with all needs
•Prepared and processed invoices, purchase orders and supply requisitions
•Prepared and processed departmental time sheets to ensure a streamlined and timely process
•Researched, compiled and assisted in data analysis for special reports and projects
•Proofread, prepared, and typed forms, correspondence, letters and memos
•Calendar management
Sr. Administrative Assistant, Research, Analysis and Maintenance, Inc., Sierra Vista, AZ
July 1995 - May 2000
•Coordinated recruitment process and conducted new employee orientation for all employees at 32 remote locations, via phone and fax, so as to eliminate costs for additional administrative help
•Prepared, processed and entered time sheets into DELTEK accounting system
•Disseminated information on policies, procedures and benefits so that all personnel were kept abreast of any changes and/or additions in a timely manner, which resulted in less confusion and mistakes for employees
•Coordinated travel plans and processed employee travel orders and relocation paperwork in a way so that travel and relocation took minimal effort on the part of the employee
•Maintained employee personnel files
•Organized and maintained departmental operational and training files and records
•Ensured that personnel actions were in compliance with government contract requirements which resulted in no audit action
•Calendar management
ADDITIONAL EXPERIENCE:
Propane Accounts Clerk, Barnett’s Towing and Propane
February 1995 - July 1995
Customer Service Representative/Teller, Bank One
September 1991 - February 1995
EDUCATION:
Cochise College, Sierra Vista, AZ
Computer Information Systems 281, 2004
Computer Information Systems 181, 2003
COMPUTER SKILLS:
Microsoft Office Suite, Deltek Accounting, AS400 H.T.E., Quickbooks, and Oracle
ACTIVITIES:
Secretary, Public Works Employee Recognition Program
References
Available Upon Request
Contact this candidate