Java, C++, Html, sql, sharepoint

Olusina Olutoye Awofala

***** ***** ****** *****,

Apt 301, Rockville, MD 20850

443-***-****

Technically astute IT professional with strong experience providing Help desk support to corporate clients across diverse industries. Recognized for ability to coordinate special projects. Control budgets, manage the purchasing of hardware and software, supervise technical teams, and to translate technical jargon into non-technical terms.

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PROFESSIONAL EXPERIENCE Aug.2009 to Date.

Merkle Inc, Columbia, MD

Knowledgenet Intern/ Helpdesk

• Online support for all assigned KnowledgeNet (corporate intranet) and ClientNet (client portals) related tickets.

• Ongoing 3rd party tool research and identification.

• 3rd party application testing and implementation.

• Assisting in the provisioning of new Extranet sites and Intranet pages.

Solvdata Systems Inc, Alexandria, VA

Tier I Help Desk Technician Sep. 2005 to July 2007

• Provide local and remote desktop support for corporate headquarters and 14 satellite locations

• Assisted in Implementing a Help Desk Support Department and Data Recovery Center

• Implemented TCP/IP at the workstation level

• Extensive knowledge of networking standards, protocols, security, troubleshooting and performance tuning

• Provided guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company

• Planned and managed the upgrade of 150 Workstations to Windows 2000 and MS Office Suite

• Led the company-wide installation and configuration of commercial and proprietary applications

• Established formal lines of communication for project teams including pagers and messaging boards

• Reduced technical resolution turnaround time from two weeks to same day

• UNIX, Linux, Sun Solaris, AIX, NetBSD installation/reinstallation and configuration

Strayer University, Washington DC

Intern Feb. 2003 to Feb. 2004

• Provided computer engineering and database administrative support to programming department

• Supported development of Oracle database for new product launch

• Researched and recommended software applications for Academic staff

• Performed general administrative work

RELATED/ RELEVANT WORK

Computer Networking,

Oracle Database Programming,

Java Programming 1 & 2,

Microsoft Access, Server 2003,

C Programming, and

PL/SQL Programming

STRENGTHS

• Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operations

• Strive to always promote high quality, results-driven, prompt, and professional customer service and support

• Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of performance problems

TECHNICAL EXPERTISE

Operating Systems / Mainframes

Windows XP/Vista/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX, Linux, Sun Solaris, AIX, NetBSD, Oracle Database (PL/SQL) ,Java ,C++, C#, ASP.NET, SQL,XML, HTML, Microsoft Excel, PowerPoint, Sharepoint, Visual Basic, Visio, Active Directory.

Software / Tools

MS Office Suite 2000/2003 (including MS Publisher and MS Access); Blue Ocean Software Track- It, Magic tracking software, Lotus, Symantec Ghost, Symantec PC Anywhere, MacAfee Antivirus, Intellireach Anti-Spam, Adobe Dreamweaver, ColdFusion, Adobe Flash.

Windows/Netware Environment

Novell administration (troubleshooting login issues, monitoring printers, monitoring servers’ stats); maintaining virus software and network backup software on Windows.

EDUCATION

Strayer University

Bachelor of Science, Computer Information Systems, 2007

Stevenson University

Master of Science, Computer Information Systems.

REFERENCES

Available upon request.

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