Customer Service Sales
Resume:
Brooke Somers
Georgetown, ON L7G 6A6
Phone: 905-***-****
Cell: 905-***-****
E-Mail: **************@*****.***
Summary
My career objectives are to gain employment in a dynamic, high paced company that encourages growth and development. I have over 10 years of experience in Customer Service across the automotive and CPG industries. I bring a solid work ethic and strong relationship building skills to my employment, and would like to find a position that will utilize my people skills and interests in development to help foster my growth into future areas of people management.
Highlights
• Candidate sourcing and • People Management
interviewing • Excellent verbal and written
• Training and Development communication
• Able to build strong interpersonal • Conflict resolution
relationships
Accomplishments
Maple Leaf Consumer Foods 2010-2011
Selected to interview and pre-screen potential Customer Service candidates with CS Managers.
Assigned mismanaged VMI desk and significantly reduced CTC debits and increased fill rate while fostering external relationships with dissatisfied customers.
Chrysler Canada 1998-2004
Responsible for creating training manuals and administering classroom and practical training to all new employees.
Selected as full-time trainer (6 month tenure) for plant wide implementation of RF based warehousing system; sent to Chicago to oversee use of IBM DView system in Mercedes-Benz DC and develop training guides and resources for Canadian national facility.
Member of ISO certification team responsible for creating Standard Operating Procedures for all warehouse based job roles.
Selected as sole management employee to attend CAW sponsored Equity Training to act as a liaison between union representatives and management.
Experience
September 2011 to Current
National Resource Partners
Etobicoke, Ontario
Recruitment Associate
Specialized Recruiter for mid-senior level Supply Chain roles within the CPG industry.
Business Development of new client base.
Candidate sourcing through head hunting, job boards, social media, and referrals. In-depth phone and personal interviewing with all potential candidates.
June 2011 to September 2011
Maple Leaf Consumer Foods
Mississauga, Ontario
Execution Analyst
Served as main liaison between Supply Planning and Customer Service. Monitored and analyzed daily inventory allocation on over 80 sku's across all customers and regions to avoid overdraws to forecast; call-out risks to inventory levels across 5 distribution facilities; coordinate priority receiving report for central distribution center.
February 2010 to June 2011
Maple Leaf Consumer Foods
Mississauga, Ontario
Vendor Managed Inventory Analyst
• Managed MLCF inventory levels in two Sobeys Ontario warehouses
• Successfully took over mismanaged VMI desk; increased inbound and outbound fill rates
• Created an open communication with sales, demand planners and supply analysts on signals for increases or decreases in product movement.
• Utilized demand planning and sales forecasts to determine inventory levels for feature activity.
• Manage inventory levels to avoid penalties for shortages and close to code product.
• Participation in ongoing project to maximize truck space and minimize delivery days.
• Maintain scorecard for both ML and JMS brands for Sobeys Ontario.
• Hold sales accountable for communication regarding feature activity, opportunity buys, increased demand for lock-down pricing, and feature notifications or cancellations.
August 2008 to February 2010
Maple Leaf Consumer Foods
Mississauga, Ontario
Customer Account Specialist
• Maintain EDI orders for Fresh Pork and Poultry accounts in Western Canada.
• Successfully managed order and shipping schedules from Eastern Canada for Western customers during Edmonton plant strike; maintained high level of customer service and urgency throughout strike, and was awarded company Bravo Bonus for work performance and delivering results.
• Highlighted need for dating guidelines on Fresh Poultry product for Western stores; implemented date matrix for production and distribution to follow to avoid customer claims on outdated product, successfully reducing claims for old product.
• Create feature demand reports for production and demand planning to use for increased ad production.
• Manage fill rate scorecard for key stakeholders.
• Daily phone que management for busy national customer service department covering Fresh Pork and Poultry accounts.
March 2004 to Chrysler Canada - Mopar Parts Distribution Center
July 2008 Mississauga, Ontario
Warehouse Supervisor
• Manage 45 direct reports in a 24/5 distribution warehouse.
•Motivate employees to reach key performance metrics on picking targets and accuracy, put away lines, inbound trailer receiving, and cross dock orders over 3 rotating shifts.
• Prioritize daily warehouse functions and allocation of manpower.
• Monitor and implement LEAN processes and ensure employees are adhering to 5S and Continuous Improvement.
• Manage employee disciplinary records and hold employees accountable for absenteeism, workplace violations, health and safety infractions, and performance within the scope of the collective bargaining agreement in a unionized environment.
• Monitor WSIB employees and return to work guidelines and restrictions.
• Maintain a zero-tolerance environment for Health and Safety.
• Prepare reports for senior management on performance metrics on a weekly basis.
• Manage product returns from dealerships and national facilities.
September 1998 to March 2004
DaimlerChrysler Canada
Mississauga, Canada
Warehouse Employee
General warehouse duties including pick/pack, shipping and receiving, dispatch, Material Return Adjustments, etc.
Second shift union steward. Women's Advocate back up .
Employee trainer for all new hires and summer students 1998-2004.
Trained in WSIB, ISO, Transportation of Dangerous Goods, Forklift and Raymond Reach certified.
Education
Jun 1999 University of Toronto
Mississauga, Ontario, Canada
Political Science/Sociology
Bachelor of Arts
Jun 1995 Our Lady of Mount Carmel Secondary School
Mississauga, Ontario, Canada
General
Ontario Secondary School Diploma High School Diploma
2014 Sheridan College
Brampton, Ontario, Canada
Human Resource Management
Currently pursuing my CHRP designation
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