Customer Service Administrative Assistant

Jamie Ann Padilla

***** ****** **** #***

Austin, TX 78727

Phone: 512-***-****

***********@*****.***

Skills

Proficient in MS Access and Excel, Word, Power Point and Outlook

Knowledgeable in SQL, VB.net, Java

Detail oriented; Strong problem solving and research capabilities; excellent time management skills; Very Strong customer service and communication skills and high aptitude for quick learning; Experience in Office Administration •10 Key by Touch; 85 WPM, over 90% accuracy

Education

Education America; Houston, TX 2002: Associate of Applied Science Degree in Internet Information Systems

Houston Community College; Houston, TX 2005: CEU certificates in SQL and VB.Net

Experience

2011-Present, Data Migration Associate, Houghton Mifflin Harcourt via Cognizant, Austin, TX

QA of offshore teams work using Hots; Scan Invoices and permission letters to .pdf files that are needed for offshore data entry.

2006-2009 Data Analyst, Cardinal Health, Houston, TX

Edited and manipulated large datasets. Analyze data for integrity, accuracy and relevance by running through a process of Access Data bases. Troubleshoot procedures for running data, for improvements or possible pitfalls. Audit files for quality and accuracy before importing files to Supplyline. When needed, work the data itself matching to previous records contained in Supplyline for hospitals use. Researched specs for medical products.

2006 Data Entry Clerk, CooperVision, San Francisco, CA

Input various records with detailed descriptions, product codes and prices using BPCS and BAANerp. Also worked in the Returns department doing jobs ranging from opening and unpacking returned product mail to processing the returns in the database. Left with a letter of recommendation.

2002-2005 Network Administrative Assistant, Houston Apartment Association, Houston, TX

Imported records from DPS and other data warehouse companies, created and maintained SQL database of sensitive information, including Social Security Numbers and Criminal Records. Acted as helpdesk for employees. Setup and tore down computer labs when needed. Installed and configured hardware, Was responsible for the shut down and rebooted of servers. Installed and upgraded software. Got multiple pc’s ready for rollout. Ghosted hard drives, Downloaded and installed Windows updates. Performed back-up duties with Veritas, ran reports using excel and sql. Created and maintained Access database of sensitive information, including Social Security Numbers and Criminal Records.

2000-2002 RCR Operator, Houston Apartment Association, Houston, TX

Customer Service Representative. Gave out rental and criminal history to property leasing agents who are calling about residents rental history. Heavy data entry. Provided tech support for company website.

References

Available upon request.

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