Customer Service Management

Kathy Peters

Martinez, CA *****

*********@*********.***

A knowledgeable subcontract administrator, purchasing, and materials management professional with more than twenty five years diverse experience including: subcontract administration, procurement of supplies, materials and capital equipment, contractor and vendor relationship management, investment recovery, recycle/disposal of surplus goods, inventory control management, and database management. Many years experience in customer service and administrative responsibilities.

Successful record of easily adapting to new environments and business demands, and handling a wide range of responsibilities. Detail oriented with strong organizational skills. Works under tight schedules and changing workloads, maintains confidential information and time sensitive deadlines, as well as effectively interacts with all staffing levels, subcontractors, suppliers and vendors.

Computer Skills: Proficient in using Microsoft Word, Outlook, the Internet and Excel. Working knowledge of purchasing systems and processes, materials management and inventory database systems. Prior experience with SAP, Access, and PeopleSoft databases.

PROFESSIONAL EXPERIENCE

KIEWIT PACIFIC CO., Concord, CA October 2005 – April 2010 (Company Restructure)

Contract Administrator

Drafts, administers and executes Subcontracts, Material Contracts, Purchase Agreements and Incidental Work Orders for multi-million dollar projects in the Pacific Northwest Territory. Construction Projects include grading, water treatment plants, bridges, dams, transit and infrastructure work.

Ensures contractual documents are in compliance with Company policy and Insurance documents and Supply, Payment and Performance Bonds are accurate

Responsible for processing and executing all Change Orders

Maintains Access database for all contracts, subcontractors and vendors

Prime contact for all Estimators, Area Managers, Project Sponsors and Managers, Business Managers and liaison with Contractors and Suppliers

VERIZON SELECT SERVICES, INC., San Ramon, CA 1998 – 2003 (Reduction In Force)

Purchasing and Materials Management

Responsible for processing all purchase/service orders for approximately $1.8M per year.

Processed complex orders and oversaw timely delivery of equipment for engineers, project managers, branch managers and technicians for 16 warehouse locations.

Compiled, organized and implemented a catalog of equipment and products and maintained price list for 1,500 items.

Managed and maintained purchasing and inventory database.

Maintained equipment and spare inventory of approximately $3.5M

Purchased Wide Area Network (WAN), Local Area Network (LAN), PBX, Data and Radio equipment, as well as Personal Computers (including peripherals and software), office machines and supplies.

CHEVRON CORPORATION, San Ramon, CA 1985 - 1998 (Outsourced to Verizon)

Communications Analyst

Responsible for all purchase/service orders, invoice processing, surplus equipment sales and donations.

Designed Distribution Center for newly created Materials and Inventory Management Group.

Developed and implemented processes and procedures for purchasing, depot repair, inventory and

material management, and recycle/disposal.

Participated on team to replace purchase/inventory legacy database system with SAP.

Maintained computer and telecommunication equipment database, kept employee time records, ran and analyzed Budget reports for management

EDUCATION

Bachelor of Arts in Management Degree, St. Mary’s College, Moraga, CA - 2007 Honor Graduate

Associate Degree, Diablo Valley College, Pleasant Hill, CA - 2000 Honor Graduate

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